# 11x — AI digital workers Alice and Julian for outbound prospecting, inbound qualification and phone calls. > Source: The Agents Index — https://theagentsindex.com/11x (structured, researched, re-verified) > Facts last verified: 2026-09-23 11x sells AI digital workers for revenue teams: Alice runs outbound prospecting and multi-channel sequences, while Julian answers, qualifies and calls inbound leads by phone, chat, SMS and WhatsApp. Both run on one platform wired into your CRM. | Fact | Value | | --- | --- | | Website | https://www.11x.ai | | Price | 11x provides dedicated CSMs, Slack support, and deep CRM integrations, as well as pricing per lead that scales with you instead of per email sent. | | Free tier | No | No self-serve sign-up, free plan or trial is published; the only entry paths are a booked demo and a browser demo call with Julian on the homepage. ## What it does **Done-for-you service** · No — You buy and run the platform yourself with your own CRM and mailboxes connected; 11x staffs a customer success team per account but does not present itself as an agency building bespoke systems for you. > SOC 2 Type II certified, CASA Tier III compliant, and regularly penetration tested. Trusted by Fortune 1000 companies with a dedicated customer success team on every account. > — https://www.11x.ai/solutions/enterprise · 'Enterprise ready' section, 'Audited, tested, and backed by a dedicated team' ## How much it does unattended **Runs autonomously** · Yes — The vendor states its digital workers execute complex tasks without supervision, and describes Alice prospecting, handling replies and booking meetings around the clock with no human step named. > Autonomous Intelligence Independent, proactive, and able to execute complex tasks without supervision to drive results autonomously. > — https://www.11x.ai/ · 'Digital workers transform your workforce' feature cards **Multi-agent** · Partly — Two named workers, Alice on outbound and Julian on inbound, run on one platform and one API, but the vendor never describes several agents coordinating on a single task. > One API across Alice and Julian. Trigger outbound, inbound, and meeting booking from any system in your stack. > — https://www.11x.ai/platform/integrations/api · API page hero paragraph **Agent permissions** · Partly — What the worker may read and write in your CRM is configurable, but the vendor publishes no account-level approval step or human-in-the-loop gate before an email or call goes out. > Granular read and write permissions let you control exactly what 11x can access and what it writes back. > — https://www.11x.ai/platform/integrations/crm-integration · 'Full control over access' feature block ## Where you use it **In a browser** · Yes — It is a hosted platform: the contract refers to an account dashboard for admins, and the site repeatedly describes logging into the platform to configure workers. > Additional Credits may be purchased via Order Form, and once processed, the new Credits balance will be available on the Admin User’s account dashboard. > — https://www.11x.ai/legal/terms · Terms & Conditions, Credits / fees clause ## Whose machine it runs on **Self-hosted** · No — The vendor states customer data sits in its own AWS estate and offers no bring-your-own-infrastructure or on-premise option anywhere on the site. > All data resides in AWS' high-security facilities, featuring continuous on-site security, surveillance systems, and comprehensive monitoring. > — https://www.11x.ai/security · 'Enterprise-Grade Infrastructure' block _Not established: Open source_ ## What it costs to run **How it meters** · Yes — Commercially it is prepaid credits bought on an order form and tied to user accounts, and the vendor separately describes its model as pricing per lead rather than per email sent. > “Credits” means the pre-paid credits purchased by Customer using the Order Form, that are linked to Authorized Users’ accounts, for access to the Service. > — https://www.11x.ai/legal/terms · Terms & Conditions, Definitions **Free tier** · No — Every call to action is a booked demo or a sales conversation; there is no self-serve sign-up, no trial and no standing free plan published, and /pricing returns 404. > Book a 20-minute demo and we'll set him up on your own scenarios. > — https://www.11x.ai/ · 'Put Julian on your calls' form section **API access** · Yes — A documented public API spans both workers, with webhooks and bi-directional data flow so another system can trigger outbound, inbound and meeting booking. > One API across Alice and Julian. Trigger outbound, inbound, and meeting booking from any system in your stack. Push data in, pull results out, automate everything in between. > — https://www.11x.ai/platform/integrations/api · API page hero paragraph **MCP server** · Partly — No MCP server is documented; agent-to-agent access exists via IBM's Agent Connect programme for the lead/account research agent. > We wanted to support that vision by bringing 11x's advanced lead and account research agent into the watsonx Orchestrate platform, where it can connect with other enterprise tools and agents to create truly intelligent, automated workflows. > — https://www.11x.ai/blog/11x-ibm-agent-connect · News post body, 'Why We Joined Agent Connect' _Not established: Bring your own key_ ## Buying it for a team **A company can buy it** · Yes — Purchase is by company contract: an Order Form signed by a Customer, with employees, consultants and contractors provisioned as Authorized Users under an Admin User. > “Authorized Users” means Customer's employees, consultants, and contractors authorized to access and use the Service. > — https://www.11x.ai/legal/terms · Terms & Conditions, Definitions **Seat model** · Partly — Access is provisioned per Authorized User with credits linked to their accounts, but no seat price, seat minimum or seat ceiling is published anywhere on the site. > “Credits” means the pre-paid credits purchased by Customer using the Order Form, that are linked to Authorized Users’ accounts, for access to the Service. > — https://www.11x.ai/legal/terms · Terms & Conditions, Definitions **Pooled budget** · Yes — Credits are a single customer-level balance rather than a per-user allowance: when the organisation's balance reaches zero the service stops for everyone on it. > 11x provides notification to Authorized Users when their Credits balance is running low and does not allow further use of the Service when Customer’s Credits balance is zero. > — https://www.11x.ai/legal/terms · Terms & Conditions, Credits clause **Admin controls** · Yes — A designated Admin User provisions users and holds organisation-level configuration, and CRM access is constrained by granular read and write permissions the customer sets. > “Admin User” means a Customer employee or contractor designated with administrative privileges to manage Customer’s account at the organization level, including provisioning Authorized Users and other configuration settings described in the Documentation. > — https://www.11x.ai/legal/terms · Terms & Conditions, Definitions **Single sign-on** · Partly — SSO is listed in the Enterprise tier's security bullet; the protocol (SAML or OIDC) is not stated. > SSO, Custom DPA, Custom SLA > — https://www.11x.ai/products/alice/pricing · Enterprise plan card, 'Security and Compliance' bullet _Not established: Audit log_ ## What happens to your code **Opt out of training** · Yes — No opt-out is needed: the contract bars 11x outright from training any AI or ML model on customer data, and the privacy policy repeats this for Google Workspace data. > Notwithstanding anything to the contrary in this Agreement, 11x shall not use any Customer Data to train any artificial intelligence or machine learning models. > — https://www.11x.ai/legal/terms · Terms & Conditions, Customer Data clause **Data residency** · Partly — Data is transferred to and processed in the United States with a DPA offered to EU controllers, but no choice of region or EU-resident hosting option is published. > If you are located outside the United States, the information that we collect from you may be transferred to and stored and processed at, a destination in the United States. > — https://www.11x.ai/legal/privacy-policy · Privacy Policy, 4.10 International Transfer of Information **Getting out** · Partly — On termination the customer is given access to all stored information for export, but prepaid credits are explicitly non-refundable, so unused balance is money you do not get back. > If a customer terminates its use of the Service, then we will provide a customer with access to all information stored for the customer by the Service, including any Personal Information provided by you, for export by the customer according to our agreement with our customer. > — https://www.11x.ai/legal/privacy-policy · Privacy Policy, 4.9 Retention of Personal Information **Certifications** · Yes — The vendor publishes SOC 2 Type II and CASA Tier 3 certifications with a trust portal, plus GDPR alignment with DPAs for EU customers and CCPA compliance. > Our SOC2 Type II certification validates our adherence to critical criteria including System Security, Availability, Processing Integrity, Confidentiality, and Privacy. > — https://www.11x.ai/security · Certifications row, SOC2 Type II card ## Provenance Every fact above comes from the vendor. Nothing here is independently corroborated yet. ## Coverage elsewhere Pages about this product that the vendor does not control. The label states how independent each one is. | Source | Kind | Read | | --- | --- | --- | | techcrunch.com | Independent source | 2026-08-22 | | techcrunch.com | Independent source | 2026-08-22 | | tech.eu | Independent source | 2026-08-22 | | a16z.com | Independent source | 2026-08-22 | | trustpilot.com | Review platform | 2026-08-22 | | crunchbase.com | Platform record | 2026-08-22 | | indexed.vc | Independent source | 2026-08-22 | ## What changed - 2026-09-23 — Capabilities · Commercial terms · Free tier · Price - 2026-09-03 — Capabilities · Commercial terms · Free tier · Price - 2026-08-31 — Capabilities · Commercial terms · Free tier · Price - 2026-08-22 — Alternatives · Summary ## Correcting this record Anything marked "Not established" is a question we have not answered — it is not a No. If you represent 11x, or anything here is wrong or out of date, you can supply it with a source: the operations this site accepts from an agent are listed at https://theagentsindex.com/.well-known/agents.json — that catalogue needs no key to read, and each entry states its own auth. Supplying evidence is free. Nothing that can be bought here changes what a field says, whether a gap is closed, or how this record is scored.