# AudioCodes Live Hub — Self-service SaaS for building voice AI agents and connecting them to SIP trunks, Teams, WhatsApp and WebRTC.

> Source: The Agents Index — https://theagentsindex.com/audiocodes-live-hub (structured, researched, re-verified)
> Facts last verified: 2026-09-03

AudioCodes Live Hub is a self-service cloud platform for building voice AI agents, conversational IVRs, live-agent assist and real-time translation. It connects them to real telephony - SIP trunks, PBXs, Microsoft Teams, CCaaS, WhatsApp and WebRTC - using AudioCodes' session border controller stack.

| Fact | Value |
| --- | --- |
| Website | https://www.audiocodes.com/livehub |
| Price | from $0.05/minute pay-as-you-go |
| Free trial | Partly |

Free Trial Plan on first account only, no credit card, $10 complimentary credit. Up to two SIP connections; one phone number at a time, kept 28 days; no outbound PSTN routing to AudioCodes-supplied numbers; limits on calls per second and concurrent calls; one month free for 50 Teams users. Account is deleted three months after creation, or when the balance hits zero. Adding credit converts it to the Essential plan.

## What it does

**Done-for-you service** · Partly — Core product is self-service software you operate; AudioCodes will sell onboarding and integration help, but only as separately purchased hours.

> Optional add-ons – the ability to purchase support plans and professional services (PS) hours for onboarding, integration and ongoing optimization
> — https://www.audiocodes.com/livehub · FAQs, 'Live Hub Pricing' answer, key characteristics list, final bullet

## How much it does unattended

**Runs autonomously** · Yes — Voice AI Agents are sold as fully automated call handlers that answer and complete tasks end to end with no human on the call.

> Create fully automated voice bots that can handle customer calls, answer questions, and complete tasks, all without a human agent.
> — https://www.audiocodes.com/livehub · Solutions section, 'Voice AI Agents' card

**Multi-agent** · Yes — Specialised agents exchange messages and split a call between them, with four documented orchestration modes and per-agent model choice.

> Agents communicate with one another via messages and collaborate to solve business tasks. For example, one agent might focus on appointment scheduling, while another handles customer FAQs.
> — https://techdocs.audiocodes.com/livehub/Content/AI-Agents/Multi-agent%20topologies.htm · Multi-agent topologies, opening paragraphs

**Agent permissions** · Partly — Limits are set at design time: tool allow-lists, valid transfer numbers, Max turns. The vendor warns prompt guardrails are not a security boundary, and there is no runtime human approval step.

> Guardrails reduce risk but are not a hard security boundary. Enforce anything critical outside the prompt – for example, restrict transfer destinations with the Valid numbers tool parameter
> — https://techdocs.audiocodes.com/livehub/Content/AI-Agents/Prompt%20engineering.htm · Prompt engineering, 'Security guardrails' section

## Which models it runs on

**Claude** · Partly — Anthropic is reachable only as a bring-your-own-key custom model; the pre-deployed catalogue Live Hub bills for is OpenAI and Google only.

> Anthropic claude-sonnet-5 claude-sonnet-4-5 claude-haiku-4-5
> — https://techdocs.audiocodes.com/livehub/Content/AI-Agents/Bring%20your%20own%20models.htm · Supported custom models and providers table, Anthropic row

**GPT** · Yes — OpenAI text and realtime models are pre-deployed and resold per token by Live Hub, so no OpenAI account of your own is required.

> The following textual models are currently provided: OpenAI models : gpt-4o gpt-4o-mini gpt-4.1 gpt-4.1-mini gpt-4.1-nano gpt-5 gpt-5-mini gpt-5-nano gpt-5.4 gpt-5.4-mini gpt-5.4-nano
> — https://techdocs.audiocodes.com/livehub/Content/AI-Agents/Pre-deployed%20models.htm · Pre-deployed models, textual models list

**Open models** · Partly — Open-weight models run only as custom models on your own Groq, Cerebras or OpenAI keys; none appear in the pre-deployed list Live Hub hosts.

> Groq llama-3.1-8b-instant llama-3.3-70b-versatile openai/gpt-oss-120b openai/gpt-oss-20b qwen/qwen3.6-27b Cerebras gpt-oss-120b gemma-4-31b zai-glm-4.7
> — https://techdocs.audiocodes.com/livehub/Content/AI-Agents/Bring%20your%20own%20models.htm · Supported custom models and providers table, Groq and Cerebras rows

**Model choice** · Yes — You choose the LLM per agent and may substitute any supported provider with your own key, and equally bring a third-party conversational AI platform instead.

> Instead of using one of the pre-deployed Large Language Models (LLM), you may configure custom model that will use provider of your choice and your own API keys.
> — https://techdocs.audiocodes.com/livehub/Content/AI-Agents/Bring%20your%20own%20models.htm · Bring your own models, opening paragraph

## Where you use it

**In your editor** · No — No editor plug-in exists; the two supported external clients are Claude Code and Claude Desktop over MCP, and neither is an IDE.

> Two MCP clients are supported today: Claude Code and Claude Desktop .
> — https://techdocs.audiocodes.com/livehub/Content/AI-Agents/MCP%20server.htm · MCP server, 'Connecting' section

**On the command line** · Partly — AudioCodes ships no CLI of its own; the only terminal path is registering its MCP server with Claude Code, whose binary does the work.

> Register the server with claude mcp add : claude mcp add --transport http livehub-ai-agents https://livehub.audiocodes.io/ai-framework-management/api/v1/mcp/
> — https://techdocs.audiocodes.com/livehub/Content/AI-Agents/MCP%20server.htm · MCP server, 'Claude Code' subsection

**In a browser** · Yes — Everything is configured in a hosted browser portal (bots, SIP connections, routing rules, agents) with wizards instead of code.

> AudioCodes Live Hub is an intuitive, self-service portal for connecting and orchestrating multiple enterprise voice communications services.
> — https://techdocs.audiocodes.com/livehub/Content/LiveHub/livehub-intro.htm · AudioCodes Live Hub (Self Service) introduction, first paragraph

## Whose machine it runs on

**Self-hosted** · No — Delivered only as AudioCodes-hosted SaaS, also sold through Azure Marketplace; your only placement choice is which Live Hub cloud region runs the calls.

> AudioCodes Live Hub is available as a public SaaS offer in Microsoft Azure Marketplace.
> — https://techdocs.audiocodes.com/livehub/Content/LiveHub/Accessing%20Live%20Hub%20from%20Azure%20Marketplace.htm · Azure marketplace, first paragraph

_Not established: Open source_

## What it costs to run

**How it meters** · Yes — Metered per consumed service, mostly per minute plus per-million LLM tokens, with a few flat monthly items such as numbers and connection fees.

> Usage-Based charges – Charges that are calculated based on actual service consumption. These charges vary according to the services used, such as call minutes and LLM tokens.
> — https://techdocs.audiocodes.com/livehub/Content/LiveHub/Charge-types.htm · Charge types, 'Usage-Based charges' bullet

**Free tier** · Yes — Self-signup with no card and no sales call, seeded with $10 of credit; the trial account is deleted three months after creation.

> Get started with a free trial, no credit card needed
> — https://www.audiocodes.com/livehub/pricing · Live Hub Pricing, intro bullet list, first bullet

**API access** · Yes — A documented REST API at /api/v1/ with OAuth 2.0 client-credentials auth drives calls, campaigns, recordings and agent logs from your own stack.

> In addition, Live Hub exposes simple and flexible APIs that allow bot developers on any conversational AI platform to control the telephony experience.
> — https://www.audiocodes.com/livehub · FAQs, 'How can I give voice to my bots using Live Hub?' answer

**MCP server** · Yes — Live Hub both consumes MCP servers as agent tools and exposes its own MCP server so an external agent can provision and inspect it, with a read-only mode.

> The AI Agents framework exposes a Model Context Protocol (MCP) server so that MCP clients (such as Claude Desktop and Claude Code) can provision and troubleshoot voice AI applications
> — https://techdocs.audiocodes.com/livehub/Content/AI-Agents/MCP%20server.htm · MCP server, first paragraph

**Bring your own key** · Yes — Own keys accepted across the stack: STT/TTS accounts, LLM providers including Azure OpenAI and Vertex AI, and your own SIP carriers.

> You can choose to use the speech providers natively supported by Live Hub, or bring your own STT/TTS accounts by supplying your own API keys
> — https://www.audiocodes.com/livehub · FAQs, 'How can I give voice to my bots using Live Hub?' answer

## Buying it for a team

**A company can buy it** · Yes — Bought by organisations directly or through Azure Marketplace and Genesys AppFoundry, on prepaid credit, postpaid invoice or purchase order.

> Use this option if your organization prefers to purchase and manage Live Hub through Microsoft Azure Marketplace.
> — https://techdocs.audiocodes.com/livehub/Content/LiveHub/Post-paid-billing.htm · Post-paid billing, 'Azure Marketplace' bullet

**Seat model** · Partly — Platform users are not licensed per seat and carry no floor; the only per-user charge is Microsoft Teams Direct Routing, billed monthly per user.

> Direct Routing for Microsoft Teams Users Hosted Essentials+ $2.70 per user per month Hosted Pro $4.00 per user per month
> — https://www.audiocodes.com/livehub/pricing · Direct Routing for Microsoft Teams table, Users rows

**Pooled budget** · Yes — One account balance funds everything, and subaccounts cannot hold credit at all; their charges land on the parent account.

> Only Parent accounts and Standalone accounts can add credit. Sub-accounts use the account balance of their parent account.
> — https://techdocs.audiocodes.com/livehub/Content/LiveHub/Add-credit-using-a-credit-card.htm · Add credit using a credit card, note list

**Admin controls** · Partly — RBAC is real but fixed: admins assign users and API clients to predefined groups and cannot create a group or edit a policy of their own.

> You can't add User Groups, and you can't edit or delete the predefined User Groups.
> — https://techdocs.audiocodes.com/livehub/Content/VAIC/User-Groups.htm · User Groups, closing paragraph

**Single sign-on** · Partly — Single sign-on is Microsoft Entra ID only, with rights inherited from Azure AD; no SAML or OIDC path for other identity providers is published.

> Using your Microsoft account at your organization. This is sign-in method is typically used when your organization manages its users through Microsoft Azure Active Directory
> — https://techdocs.audiocodes.com/livehub/Content/LiveHub/signing-into-livehub.htm · Sign in to Live Hub account, sign-in methods list

_Not established: Audit log_

## What happens to your code

**Opt out of training** · Partly — AudioCodes never trains on customer data, but data you route to third-party AI providers falls under their policies and you must configure that yourself.

> AudioCodes does not retain or use customer data for training AI models.
> — https://techdocs.audiocodes.com/livehub/Content/LiveHub/lh-data-handling.htm · Privacy and Compliance Highlights, 'No Customer Data Used for AI Training'

**Data residency** · Partly — Calls, recordings and transcripts stay in the region you pick, but AI Agents, call history, billing and account config are centrally held in Frankfurt for every region.

> Live Hub is available in the following regions: Europe (Frankfurt) Europe (France) Asia (Singapore) United States (USA)
> — https://techdocs.audiocodes.com/livehub/Content/LiveHub/Multi-region-availability.htm · Global region support, region list and 'Live Hub service availability by region' table

**Getting out** · Partly — Export is per entity rather than one account dump: agents leave as a .json bundle with their tools and documents, and billing and call history export separately.

> You can easily import or export AI agents, enabling backup and restoration of AI agents and related configuration entities.
> — https://techdocs.audiocodes.com/livehub/Content/AI-Agents/Exporting%20and%20importing%20agents.htm · Exporting and importing agents, first paragraph

**Certifications** · Yes — Named certifications with GDPR alignment, plus AES-256 at rest and in transit and SRTP on media, stated on the platform's own privacy page.

> AudioCodes is certified for ISO 27001:2022 , ISO 27032:2023 and SOC 2 Type 2. The Live Hub platform is continuously updated to comply with global privacy laws, including GDPR.
> — https://techdocs.audiocodes.com/livehub/Content/LiveHub/lh-data-handling.htm · Privacy and Compliance Highlights, 'Certified Security and Compliance'

## Provenance

Every fact above comes from the vendor. Nothing here is independently corroborated yet.

## Coverage elsewhere

None recorded. Every fact above comes from the vendor and is not independently corroborated yet.

## What changed

- 2026-09-03 — Capabilities · Commercial terms · Free tier · Price

## Correcting this record

Anything marked "Not established" is a question we have not answered — it is not a No. If you represent AudioCodes Live Hub, or anything here is wrong or out of date, you can supply it with a source: the operations this site accepts from an agent are listed at https://theagentsindex.com/.well-known/agents.json — that catalogue needs no key to read, and each entry states its own auth.

Supplying evidence is free. Nothing that can be bought here changes what a field says, whether a gap is closed, or how this record is scored.