# Alternatives to AudioCodes Live Hub > Source: https://theagentsindex.com/audiocodes-live-hub/alternatives (current datasheets, evidence-ranked) Candidates share the baseline category or are previously researched peers. Requirements, preserved strengths, explicit trade-offs and research coverage decide the order; paid tier does not. ## Shortlist ### 1. ElevenLabs Agents Hosted platform for building voice and chat agents, with telephony, SDKs and a choice of LLM. **Research coverage:** 35/35 criteria **Where it improves on AudioCodes Live Hub:** - [Agent permissions: yes — Tool use is gated per MCP server and per tool: always ask, fine-grained (auto-approved, requires approval, disabled), or no approval at all.](https://elevenlabs.io/docs/eleven-agents/customization/tools/mcp) - [Claude: yes — Anthropic models are natively selectable in agent settings; a few older Claude models drop out in EU data-residency workspaces.](https://elevenlabs.io/docs/eleven-agents/customization/llm) - [Open models: yes — Open-weight models run two ways: ElevenLabs-hosted Qwen in the native model list, or Llama and Mixtral through a custom LLM endpoint such as Together AI, Groq or SambaNova.](https://elevenlabs.io/docs/eleven-agents/customization/llm/custom-llm/together-ai) **Trade-offs against AudioCodes Live Hub:** - [Admin controls: partial — Guardrails constrain what an agent may say and per-tool approval constrains what it may do, but Guardrails is in Alpha and enabling MCP servers is not restricted to admins.](https://elevenlabs.io/docs/eleven-agents/best-practices/guardrails) - [Data residency: partial — US by default; EU, India and Singapore exist as separate Enterprise workspaces with their own accounts, API hosts and reduced model choice, and processing may still leave the region.](https://elevenlabs.io/docs/overview/administration/data-residency) [View ElevenLabs Agents](https://theagentsindex.com/elevenlabs-conversational-ai) ### 2. Vapi Developer platform for building, testing and deploying voice AI agents that make and receive phone calls. **Research coverage:** 35/35 criteria **Where it improves on AudioCodes Live Hub:** - [Claude: yes — Claude is selectable as the assistant's LLM, on Vapi's integration or your own Anthropic account.](https://docs.vapi.ai/providers/model/anthropic) - [Open models: yes — Open-weight models reach the pipeline through Groq, Together AI, Mistral, DeepSeek and OpenRouter, or a self-hosted server.](https://vapi.ai/platform) - [In your editor: partial — No agent runtime in the editor; `vapi mcp setup` teaches Cursor, Windsurf and VSCode the Vapi API so you can build from the IDE.](https://docs.vapi.ai/cli) **Trade-offs against AudioCodes Live Hub:** - [Seat model: no — Nothing is priced per seat: the plan table meters call minutes and concurrent lines only, and members are invited with RBAC roles.](https://vapi.ai/pricing) - [Opt out of training: partial — The privacy policy reserves call content for model training and names no toggle; the $1,000/month ZDR add-on is the only documented way to stop it being kept at all.](https://vapi.ai/privacy) - [Data residency: partial — US is the default region; the EU region is frozen to existing accounts and new EU residency is enterprise-only, so regional control comes from your own buckets and models.](https://docs.vapi.ai/security-and-privacy/data-flow) [View Vapi](https://theagentsindex.com/vapi) ### 3. PolyAI Enterprise platform for building voice and chat agents that resolve customer calls, priced per minute. **Research coverage:** 35/35 criteria **Where it improves on AudioCodes Live Hub:** - [Claude: yes — Claude is one of the third-party models you can run instead of Raven; the model docs list Claude options under the Amazon Bedrock provider tab, selectable per channel.](https://poly.ai/blog/agentic-dialog-platform-open-to-builders) - [In your editor: yes — The ADK edits agent resources as local files in any editor, and Builder MCP plugs the same workflow into Cursor, Claude Code, Claude Desktop and Codex.](https://poly.ai/developers) - [On the command line: yes — The poly CLI pulls, branches, validates, pushes and chats against a project from the terminal.](https://docs.poly.ai/extend/adk) **Trade-offs against AudioCodes Live Hub:** - [Multi-agent: no — The only 'team of agents' feature is assigning several TTS voices to one agent; no coordination between multiple agents on a single task is documented, and the build assistant works one branch at a time.](https://docs.poly.ai/voice-channel/multi-voice) - [Seat model: no — No per-seat price is published; billing tracks conversation volume, and team members are added by invitation with role-based permissions.](https://poly.ai/msa) - [Pooled budget: partial — Conversation volume draws on one account-level Subscription Volume of CX Tokens, but the Wren builder allowance is per person and not shared.](https://docs.poly.ai/wren/usage-and-limits) [View PolyAI](https://theagentsindex.com/polyai) ### 4. Cartesia Real-time speech models and a managed runtime for production phone and web voice agents. **Research coverage:** 35/35 criteria **Where it improves on AudioCodes Live Hub:** - [Claude: yes — Anthropic Claude models are named in the SDK's supported-models table and used in its examples.](https://docs.cartesia.ai/line/sdk/agents) - [In your editor: partial — No native IDE extension; the documented editor surface is the Cartesia MCP server used from Cursor or Claude Code.](https://docs.cartesia.ai/tools/ai/mcp) - [On the command line: yes — A `cartesia` CLI creates, deploys and manages agents, and can chat with agent logic locally.](https://docs.cartesia.ai/line/cli) **Trade-offs against AudioCodes Live Hub:** - [Done-for-you service: no — Self-serve software: you build and deploy the agent yourself; sales contact exists for Enterprise terms, not for building it for you.](https://www.cartesia.ai/agents) - [Multi-agent: no — System tools enumerate three slots: end call, DTMF, and transfer to an E.164 phone number. An agent therefore hands off to a number, not to another Cartesia agent.](https://docs.cartesia.ai/agents/system-tools) - [Bring your own key: partial — No bring-your-own LLM key: Cartesia bills the LLM itself. You can bring your own carrier via SIP trunking and host the agent's reasoning code yourself.](https://docs.cartesia.ai/agents/models) [View Cartesia](https://theagentsindex.com/cartesia) ### 5. Telnyx Voice AI Agents Carrier-owned platform for phone and web voice agents, with telephony, STT, TTS, LLM and orchestration in one stack. **Research coverage:** 35/35 criteria **Where it improves on AudioCodes Live Hub:** - [Claude: yes — Claude is selectable as the assistant's model in the Agent tab, and the model table marks a Claude Haiku entry as requiring no API key of your own; prompts still leave Telnyx for Anthropic.](https://developers.telnyx.com/docs/inference/data-residency) - [Open models: yes — Open-weight Qwen and Moonshot Kimi families run on Telnyx's own GPUs and are the recommended default for assistants, so prompt and response generation never leaves Telnyx infrastructure.](https://developers.telnyx.com/docs/inference/data-residency) - [In your editor: partial — The agent itself never runs in an editor, but Telnyx ships an MCP server that lets IDE assistants such as Cursor or Windsurf create and manage Telnyx AI assistants from the editor.](https://developers.telnyx.com/docs/development/mcp/local-mcp) **Trade-offs against AudioCodes Live Hub:** - [Done-for-you service: no — You build and run the agent yourself in the portal or over the API; Telnyx sells platform capacity, and human help appears only as a dedicated account manager on the $500-minimum Committed plan, not as a build service.](https://telnyx.com/products/voice-ai-agents) - [GPT: partial — GPT models run as an external provider you supply credentials for: you create an OpenAI API key, store it as an integration secret and select the model, and OpenAI free-plan keys are rejected outright.](https://developers.telnyx.com/docs/inference/data-residency) - [Seat model: no — There is no per-seat charge and no seat floor; organization members are added by invitation and the published rate card prices minutes, tokens, messages and numbers instead.](https://telnyx.com/pricing) [View Telnyx Voice AI Agents](https://theagentsindex.com/telnyx-voice-ai) ### 6. Deepgram Voice Agent API One WebSocket API that runs speech-to-text, LLM orchestration and text-to-speech for real-time voice agents. **Research coverage:** 35/35 criteria **Where it improves on AudioCodes Live Hub:** - [Claude: yes — Anthropic is a Deepgram-managed provider, so no endpoint of your own is needed; Claude Sonnet models bill at the Advanced tier and Claude Haiku at Standard.](https://developers.deepgram.com/docs/voice-agent-llm-models) - [Open models: yes — Open-weight LLMs are listed as supported models: gpt-oss-20b through Groq, which requires you to supply the endpoint, and an NVIDIA Nemotron model that Deepgram manages. Deepgram's own speech and voice weights are not distributed.](https://developers.deepgram.com/docs/voice-agent-llm-models) - [Self-hosted: partial — Self-hosted containers are an Enterprise-only path. Deepgram's own self-hosting pages enumerate speech-to-text, text-to-speech and audio intelligence, not voice-agent orchestration, while the Voice Agent product page lists self-hosted as a deployment option. Dedicated single-tenant hosting does explicitly cover agent workloads.](https://deepgram.com/pricing) **Trade-offs against AudioCodes Live Hub:** - [Done-for-you service: no — Self-serve software you build against: you sign up, get an API key and write the client. Enterprise brings an account representative and a contract, not a team that builds and runs the agent for you.](https://deepgram.com/product/voice-agent-api) - [Multi-agent: partial — Handoff between specialised agents is a documented pattern with a reference implementation you run yourself: your orchestrator opens a fresh Voice Agent session per agent and summarises context between them. The API itself has no built-in agent-to-agent coordination.](https://developers.deepgram.com/docs/multi-agent-architecture) - [MCP server: partial — Two MCP servers exist, one built into the dg CLI and an HTTP docs server, but the CLI server's published tool list is transcription, synthesis, text analysis, model listing and usage. Nothing exposes running or querying a voice agent over MCP.](https://developers.deepgram.com/developer-tools/agentic-tools) [View Deepgram Voice Agent API](https://theagentsindex.com/deepgram-voice-agent-api) ## Method Unknown data is never treated as a benefit or a trade-off. Featured placement is labelled but cannot alter recommendation order.