# Bitsclan IT Solutions — Agency that builds and operates custom AI agents inside a client's CRM, helpdesk, ERP and phone channels.

> Source: The Agents Index — https://theagentsindex.com/bitsclan-it-soulution (structured, researched, re-verified)
> Facts last verified: 2026-09-11

Bitsclan IT Solutions is a US-registered software agency that designs, builds and runs custom AI agents inside a client's existing CRM, helpdesk, ERP and phone systems. It is a services business of engineers and SLAs, not a product you sign up for and run yourself.

| Fact | Value |
| --- | --- |
| Website | https://bitsclan.com/ai-agent-development-services |
| Price | from $1,500/engagement |
| Free tier | No |

No standing zero-cost tier of any agent. The only free items are a one-off 30-minute consultation and an on-page ROI calculator that needs no email; the cheapest published paid package is the $1,500 one-time One Workflow Automation tier.

## What it does

**Writes code** · Yes — Their own engineers author the agent from a workflow spec mapped in a discovery stage; this is delivered custom development, not an autonomous code-writing tool the buyer drives.

> Our engineers build and test the agent against real scenarios from your business, not generic demos.
> — https://www.bitsclan.com/ai-agent-development-services · How We Work section, step 03 Build

**Debugs and fixes** · Partly — Defect triage and repair is a contracted human service, and the only published turnaround commitment sits in the white-label SLA rather than in the AI agent engagement itself.

> Production-critical bugs are triaged and addressed within 24 hours, with a clear escalation path for urgent fixes.
> — https://www.bitsclan.com/white-label-program · SLA metrics band, 24 hrs Critical issue turnaround

**Writes tests** · Partly — Testing is described as a quality-assurance stage their team performs before launch; nothing says a test suite is written for or handed over to the client to run afterwards.

> We test everything rigorously to ensure your software is bug-free & runs perfectly.
> — https://www.bitsclan.com/custom-software-development-services · Development roadmap section, Testing step

**Whole-codebase work** · Partly — They take on modernisation of existing systems, but the published scope is infrastructure analysis and a human-authored plan, with no claim of carrying a change across an entire repository.

> We begin by conducting a thorough analysis of your existing IT infrastructure. This allows us to identify areas for improvement & create a strategic modernization plan.
> — https://www.bitsclan.com/dev-ops-services · DevOps process section, Assessment step

**Ships it** · Yes — Delivery runs past the diff into production: they publish a CI/CD-based deployment process, and the agent engagement has its own launch and post-launch tuning stage.

> Our deployment process utilizes CI/CD pipelines & automated scripts to ensure a consistent, zero-downtime transition to production environments.
> — https://www.bitsclan.com/engagment-model · AI & Software Development Roadmap section, Deployment step

**Done-for-you service** · Yes — This is the core of the offering: their people scope, build, integrate and then monitor the agent, and full project outsourcing is one of three named engagement models.

> Let us handle the whole project, from strategy & planning through launch. You set the vision & we will do the work, with full transparency & control.
> — https://www.bitsclan.com/ai-agent-development-services · Engagement Models section, item 3 AI Agent Project Outsourcing

_Not established: Reviews code_

## How much it does unattended

**Runs autonomously** · Yes — Completing a task without a human closing the loop is the vendor's own dividing line between a chatbot and the agents they build, stated as a capability claim rather than a roadmap item.

> An AI agent reasons over your data, calls your tools and APIs, and completes the task without a human closing the loop.
> — https://www.bitsclan.com/ai-agent-development-services · Chatbot vs. AI Agent section, introductory paragraph

**Multi-agent** · Yes — Multi-agent systems are named as an integration target, and the build stack cites AutoGen Studio and CrewAI.

> enabling smooth communication using advanced microservices, containerization, & API strategies for single-and multi-agent systems
> — https://www.bitsclan.com/ai-agent-development-services · "AI Agent Integration" service description

**Agent permissions** · Partly — Escalation to a human is named as the boundary and agents write into live systems, but no published control describes what an agent may do before it has to ask.

> Triages and resolves common tickets around the clock, escalating only what genuinely needs a human.
> — https://www.bitsclan.com/ai-agent-development-services · Problem to Solution section, A support agent live 24/7 card

## Which models it runs on

**Claude** · Yes — Anthropic models are named as one of the two providers behind their chatbots, and a generative AI section is headed From GPT to Claude; the AI agent page itself names no model vendor.

> Our AI chatbots operate under a Zero-Retention Policy, using OpenAI and Anthropic large language models that never reuse or train on your input data.
> — https://www.bitsclan.com/ai-chatbot-development-services · Security First, No Training on Your Data section, Zero-Retention AI Policy item

**GPT** · Yes — OpenAI models are named repeatedly across the generative AI, chatbot and white-label pages as a foundation they build customer solutions on, including GPT integration into CRMs and ERPs.

> we develop innovative generative AI tools using foundational models like GPT-4, LLaMA, & PaLM 2
> — https://www.bitsclan.com/generative-ai-development-services · Custom generative AI solutions paragraph

**Open models** · Yes — A published case study describes shipping locally hosted open-weight models via Ollama, and the white-label page names Hugging Face as a generative AI platform they deliver on.

> This self-hosted platform allows businesses to run AI models securely & privately on their own hardware, eliminating the need for expensive cloud services.
> — https://www.bitsclan.com/case-studies/achieved-ai-data-accuracy-and-performance-through-self-hosted-llms · Revolutionizing AI Interactions with Scalable Local Solutions, opening paragraph

**Model choice** · Partly — Model choice is claimed for the chatbot line through an in-house routing gateway, and the automation page says they build on the AI models you already use; the agent page states no model policy.

> Bitsclan's AI Chatbot is model-agnostic, meaning we are not dependent on one LLM provider.
> — https://www.bitsclan.com/ai-chatbot-development-services · We Are Model Agnostics section

## Where you use it

**In your pipeline** · Partly — CI/CD exists here as a delivery practice they operate on client pipelines as a DevOps service, not as an agent that acts on a pull request or comments on a diff.

> Our CI/CD practices ensure that updates & new features are integrated & deployed efficiently, enabling faster releases & minimizing downtime.
> — https://www.bitsclan.com/dev-ops-services · Continuous Integration & Continuous Deployment section

**In a browser** · Yes — A performance dashboard is part of what is handed over at launch, and the automation deliverables list an ROI dashboard, so the buyer gets a hosted web surface with the build.

> We monitor real usage, tune the agent's accuracy and tone, and hand you a dashboard to track performance long-term.
> — https://www.bitsclan.com/ai-agent-development-services · How We Work section, step 05 Launch & Optimize

## Whose machine it runs on

**Self-hosted** · Yes — Running models on the client's own hardware is a delivered pattern with a published case study behind it, and a company blog argues for deploying the AI inside the customer's own cloud.

> This self-hosted platform allows businesses to run AI models securely & privately on their own hardware, eliminating the need for expensive cloud services.
> — https://www.bitsclan.com/case-studies/achieved-ai-data-accuracy-and-performance-through-self-hosted-llms · Revolutionizing AI Interactions with Scalable Local Solutions, opening paragraph

**Open source** · Partly — The buyer receives the source and the intellectual property at completion, which is stated for white-label partners; no page publishes an open-source repository or licence for the agent stack itself.

> All code and IP transfer to you on completion.
> — https://www.bitsclan.com/white-label-program · Backed by contract, security, and IP protection paragraph

## What it costs to run

**How it meters** · Partly — Billing is by project or by engineer time rather than per seat or per token, but only the three fixed-price automation packages carry a published figure; time-and-materials rates appear nowhere.

> At Bitsclan, the most commonly used engagement models include Fixed Price, Time & Material (T&M), and
> — https://www.bitsclan.com/engagment-model · Insights & Answers FAQ, first answer on engagement models

**Free tier** · Partly — You can run their ROI calculator with no email and book a free thirty-minute consultation, but nothing agentic runs for you before a paid engagement starts.

> Not ready for a full call yet? Get an instant estimate first — no email required.
> — https://www.bitsclan.com/ai-agent-development-services · Free Tool section, See What Manual Work Is Actually Costing You

**API access** · Partly — They build authenticated API connections from the agent into your systems, so integration is a deliverable; there is no Bitsclan API or developer documentation letting you drive the vendor yourself.

> Secure API connections to your CRM, helpdesk, ERP, or internal tools, with authentication and logging in place.
> — https://www.bitsclan.com/ai-agent-development-services · How We Work section, step 04 Integrate

**Bring your own key** · Yes — Builds are explicitly assembled on the platforms, APIs and AI models the client already runs, and the self-hosted case study shows inference kept on customer-owned infrastructure.

> We build your automation using your existing platforms, APIs, AI models, and workflow tools without disrupting daily operations.
> — https://www.bitsclan.com/ai-automation-agency · Delivery process section, Workflow Build step

_Not established: MCP server_

## Buying it for a team

**A company can buy it** · Yes — The whole model is business-to-business contracting, bought through standard master service agreements and statements of work aimed at enterprise procurement, not an individual signup.

> Onboarding is streamlined through legally compliant agreements, including standardized MSAs and SOWs.
> — https://www.bitsclan.com/hire-machine-learning-engineers · Standard MSAs & SOWs section

**Seat model** · Partly — The closest thing to a seat is a hired engineer embedded in your team under staff augmentation; no per-engineer rate, minimum team size or ceiling is published anywhere on the site.

> Need a couple of extra AI agent engineers on your team?
> — https://www.bitsclan.com/ai-agent-development-services · Engagement Models section, item 1 Staff Augmentation

**Admin controls** · Partly — Role-based access control and tenant isolation are described for the chatbot workspaces they deliver, but nothing states that an administrator can constrain what a delivered agent is allowed to do.

> Each client’s workspace operates in isolated AWS environments, leveraging PostgreSQL for secure data storage and RBAC (Role-Based Access Control) for fine-grained permissions.
> — https://www.bitsclan.com/ai-chatbot-development-services · Security First, No Training on Your Data section, Data Segregation item

**Audit log** · Partly — Logging is promised as part of the integrations they wire up, which is a property of the delivered system rather than an administrative audit trail the buyer can inspect in a vendor console.

> Secure API connections to your CRM, helpdesk, ERP, or internal tools, with authentication and logging in place.
> — https://www.bitsclan.com/ai-agent-development-services · How We Work section, step 04 Integrate

_Not established: Single sign-on_

## What happens to your code

**Opt out of training** · Partly — A zero-retention policy is asserted for the chatbot line and covers the model providers they use, but the AI agent page makes no equivalent promise and the claim sits in a block that opens by naming a third-party product.

> Our AI chatbots operate under a Zero-Retention Policy, using OpenAI and Anthropic large language models that never reuse or train on your input data.
> — https://www.bitsclan.com/ai-chatbot-development-services · Security First, No Training on Your Data section, Zero-Retention AI Policy item

**Data residency** · Partly — The company is registered in Florida and serves US and Australian clients on Google Cloud, with cross-border transfers handled under Australian privacy principles; no per-client region choice is offered.

> We process and store personal and health information using Google Cloud, leveraging its certified Australian and global data centres.
> — https://www.bitsclan.com/privacy-policy · Section 7, Cross-Border Disclosure of Personal Information (APP 8)

**Getting out** · Partly — Code and intellectual property transfer to the buyer at completion and the privacy policy grants a data access right, but no page describes handover of trained models, prompts or agent configuration on cancellation.

> All code and IP transfer to you on completion.
> — https://www.bitsclan.com/white-label-program · Backed by contract, security, and IP protection paragraph

**Certifications** · Partly — The strongest first-party wording is aligned and aware rather than certified, while other pages claim adherence to ISO 27001 and SOC 2; no certificate, audit report or trust page is published to confirm either.

> including SOC 2-aligned practices and HIPAA-aware delivery for healthcare builds
> — https://www.bitsclan.com/white-label-program · Backed by contract, security, and IP protection paragraph

## Provenance

Every fact above comes from the vendor. Nothing here is independently corroborated yet.

## Coverage elsewhere

None recorded. Every fact above comes from the vendor and is not independently corroborated yet.

## What changed

- 2026-09-11 — Capabilities · Commercial terms · Free tier · Price
- 2026-09-02 — Capabilities · Commercial terms · Free tier · Price

## Correcting this record

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