# Glean vs Moveworks

> Source: https://theagentsindex.com/compare/glean-vs-moveworks (structured, researched, re-verified)

Glean and Moveworks now sell almost the same sentence — one AI assistant that searches and acts across more than 100 enterprise systems — and the fact that decides between them is not on either product page. It is on the cap table. ServiceNow completed its acquisition of Moveworks on 15 December 2025, and on 26 February 2026 Moveworks’ conversational AI and deep enterprise search became the front door of a ServiceNow product called EmployeeWorks, described in the announcement as “a conversational front door for the enterprise.” Glean is still independent, privately held at the $7.2 billion valuation it raised into in June 2025, and it spent the same twelve months buying rather than being bought. If you already run ServiceNow, that is the best news in this comparison. If you do not, it is the reason to read the rest of it.

The two products are built on different primitives, and it shows in what each is good at. Glean’s primitive is the index: a permission-aware search layer over more than 100 connected systems, which the company describes on its own home page as “the Work AI platform connected to your enterprise’s data,” with an assistant and an agent builder sitting on top. Retrieval is the product; the agents are the application. Moveworks’ primitive is resolution: its AI Assistant is built to close an employee’s IT, HR, finance or sales request end to end, routed through what Moveworks calls its Reasoning Engine, with enterprise search as one component beside Agent Studio, Knowledge Studio and an AI Agent Marketplace. Read live on 2026-08-17, Moveworks frames the job as “Search and action in one” and gives as its IT example “Resolve issues, reset access, and provision tools automatically.” Glean frames the job as “Find, create, and automate anything.” Both sentences are true, and they are not the same sentence.

What each vendor chooses to publish as proof reveals which problem it actually solves. Moveworks publishes deflection: Amadeus reducing calls to its support teams by 44% and giving back more than 16,000 hours a month globally, and CVS Health cutting live agent chats by 50% in under 30 days. Those are ticket-volume numbers, and they are the numbers a service-desk owner is judged on. Glean publishes reach and scale: more than 100 million agent actions a year and over 850 employees as of its Series F announcement, with Booking.com, Zillow, Ericsson and TIME named as customers. Neither set is better than the other and they are not comparable, because they answer to different buyers. Moveworks is measured by requests that never reached a human; Glean is measured by knowledge that was findable at all.

On models the two take opposite positions, and this is the difference most likely to matter three years from now. Glean is deliberately model-agnostic: administrators enable and switch between GPT, Claude and Gemini models from an admin console, and Glean supplies the retrieval and knowledge-graph layer underneath rather than the model itself. Moveworks runs a multi-model backend of proprietary and open-source models that it does not disclose individually, orchestrated by its own Reasoning Engine. That is a legitimate engineering choice rather than a failing — a backend nobody outside the company depends on is one Moveworks can upgrade without asking permission — but it is the opposite of a control you can exercise. If your security review asks which model saw which document, Glean answers that from a console and Moveworks answers it from a relationship.

The ownership difference deserves stating precisely and in both directions, because it is easy to overstate. Moveworks’ own press release is explicit that the product survives the deal: “Moveworks continues to be offered as a standalone product within the ServiceNow portfolio. Organizations can acquire the Moveworks platform as an independent AI solution or as an integrated component of their ServiceNow deployment.” That is a commitment published by the vendor and a buyer is entitled to hold them to it. What it does not say is who sets the roadmap, and the February 2026 announcement answers that by folding Moveworks’ conversational AI and enterprise search into EmployeeWorks alongside ServiceNow’s own portal and workflows. ServiceNow also disclosed 250 mutual customers already using both technologies at the time the deal closed — which is the single strongest argument for Moveworks if you happen to be one of them. Glean went the other way in the same window: on 11 March 2026 it acquired Aryn, a document-intelligence company, to extend its index out of SaaS applications and into PDFs and contracts. Aryn’s cloud service and APIs stayed up until 15 April 2026, and its Sycamore open-source project remains under Apache License v2.0.

Neither company publishes a price, and we checked both rather than assuming it. Glean’s pricing page and Moveworks’ site, read on 2026-08-17, name no tier and no per-seat figure between them; every call to action is a demo request. So every number a buyer can find is third-party and belongs in quotation marks. For Glean, a 2026 aggregation of 174 tracked purchases by the procurement platform Vendr puts the median annual contract at $98,890, ranging from $29,880 at the low end to $208,897 at the high end, typically as a per-user annual commitment with a floor somewhere around 100 to 250 seats. For Moveworks, 2026 buyer reports describe headcount-based pricing that covers the entire employee base rather than active users — roughly $50,000 to $100,000 a year at 500 to 1,000 employees, and $200,000 and up above 5,000 — and an AWS Marketplace listing prices a 1,000-to-2,500-user twelve-month band at $150 per user per year, which is a marketplace SKU and not an official rate card. None of those figures came from either vendor. The structural difference underneath them is the thing to negotiate: Glean is generally priced on the people who use it, Moveworks on the people you employ.

| Fact | Glean | Moveworks |
| --- | --- | --- |
| What it is | Enterprise "Work AI" platform — permission-aware search across 100+ systems, an AI assistant and a no-code agent builder, all grounded in one Knowledge Graph. $7.2B valuation (June 2025), $200M ARR by December 2025. | Employee-facing AI assistant for IT, HR and finance across 100+ enterprise systems, a ServiceNow product since December 2025, used by 5.5 million employees at companies like Siemens, Toyota and Unilever. |
| Pricing | Custom | Custom |
| API | Yes — REST API with a Client SDK, plus an MCP server that exposes Search, Chat, Read Document, Code Search, People, and any agent as tools to external MCP hosts. | Yes — REST APIs (Events, Conversations, Data, Webhook Listeners) and four customer-hosted Gateways (Content, Identity, Knowledge, Forms). Bearer token auth, hosted per data centre, rate limited. The Events and Conversations APIs let you trigger automation and manage threads programmatically; the four Gateways let you expose your own systems as data sources for the Reasoning Engine. |
| Tags | API · Claude · Enterprise · GPT · No-code | API · Autonomous · Enterprise |
| Best for | Large and mid-market enterprises whose biggest AI-agent blocker is fragmented, permission-sensitive knowledge scattered across 100+ internal tools, and who want employees building department-specific agents on that indexed knowledge without writing code. | Large, often regulated enterprises (finance, healthcare, government-adjacent) that want one AI assistant handling IT, HR and finance requests across 100+ existing systems, and that value deep compliance certification over self-serve simplicity. |
| Full facts | https://theagentsindex.com/glean.md | https://theagentsindex.com/moveworks.md |

## Verdict: Glean or Moveworks?

Glean, for the buyer who is not already standardised on ServiceNow. It is the neutral choice in a decision that has stopped being neutral: an independent company whose roadmap answers to its own board, a model layer you control from a console rather than inherit, and a core asset — a permission-aware index of everything your company knows — that stays useful no matter which assistant, agent or platform you put in front of it next year. Buying your knowledge layer from a company that also wants to sell you the workflow platform underneath it is a bet on that platform, and if you have not otherwise made that bet, this is a poor way to make it by accident.

Pick Moveworks in three cases, and the first is close to decisive. First, if you already run ServiceNow: Moveworks is now first-party, ServiceNow disclosed 250 customers already running both technologies when the deal closed, and EmployeeWorks is a supported path from an employee’s question to a ServiceNow workflow that no independent vendor can match on paper. For this buyer the acquisition is not a risk to price in — it is the reason to buy, and it is worth more than any feature difference on this page. Second, if the problem you are funding is ticket volume rather than knowledge discovery: Moveworks is built to close IT, HR and finance requests end to end, and it is the only side of this pair that publishes deflection as its headline evidence, including CVS Health at a 50% reduction in live agent chats in under 30 days. A service desk drowning in password resets and PTO questions should buy the tool whose customers publish that number. Third, if you are a regulated enterprise buying on counterparty risk as much as capability: a vendor owned outright by a public company carries a different risk profile into a procurement review than a private one at a $7.2 billion paper valuation, and for some risk committees that difference ends the conversation before the features start.

Stated as the two mistakes. Buying Moveworks while running Okta, Jira and Slack with no ServiceNow anywhere means paying for an integration advantage you will never collect, on a roadmap now set by a platform vendor you are not otherwise a customer of. Buying Glean because it is the independent one, when your real problem is forty thousand password-reset and PTO-balance tickets a year and your service desk already runs on ServiceNow, means buying an excellent index and still having the tickets.

**Our pick:** Glean

## FAQ

**Is Moveworks still its own product after the ServiceNow acquisition?**

Yes, and the vendor has said so in writing. ServiceNow completed the acquisition on 15 December 2025, and the February 2026 announcement states that “Moveworks continues to be offered as a standalone product within the ServiceNow portfolio,” available either as an independent AI solution or as part of a ServiceNow deployment. What that commitment does not cover is the roadmap. In the same announcement, dated 26 February 2026, Moveworks’ conversational AI and enterprise search became the basis of EmployeeWorks, a ServiceNow product combining them with ServiceNow’s own portal and workflows. So the honest answer is that you can still buy Moveworks on its own, and that the direction it develops in is now set inside ServiceNow. If you are not a ServiceNow customer, that is the question to put to the sales team in writing before you sign a multi-year deal.

**Which is cheaper, Glean or Moveworks?**

Neither will tell you, and we verified that rather than assuming it — Glean’s pricing page and Moveworks’ site, both read on 2026-08-17, publish no tier, no per-seat figure and no price of any kind, only demo requests. Every available number is third-party. A 2026 Vendr aggregation of 174 tracked Glean purchases puts the median annual contract at $98,890, ranging from $29,880 to $208,897. For Moveworks, 2026 buyer reports describe roughly $50,000 to $100,000 a year at 500 to 1,000 employees and $200,000 and up above 5,000, and an AWS Marketplace listing prices a 1,000-to-2,500-user band at $150 per user per year. The structural difference matters more than the medians: Glean is typically priced per user, so it scales with adoption, while Moveworks is typically priced on total headcount, so it scales with your payroll whether or not people use it. At low adoption Moveworks is the more expensive mistake; at company-wide adoption the two converge.

**Does Glean or Moveworks let you choose which LLM it uses?**

Glean does and Moveworks does not. Glean is model-agnostic by design: administrators enable and switch between GPT, Claude and Gemini models from an LLM admin console, and Glean supplies the retrieval and knowledge-graph layer beneath whichever model you pick. Moveworks runs a multi-model backend combining proprietary and open-source models that it does not disclose individually, orchestrated by its own Reasoning Engine, so the model choice is Moveworks’ to make and to change. Neither approach is simply better — an undisclosed backend is one the vendor can improve without a migration on your side — but only one of them survives a security review that asks which model processed which document.

**Can Glean replace a service desk, or Moveworks replace enterprise search?**

Both vendors claim both jobs, and the categories are genuinely blurred rather than clean. Moveworks ships Enterprise Search as a named component and its assistant answers knowledge questions; Glean ships Agents and an agent builder that can execute workflows and resolve requests. The difference is which job each was built around and which one it publishes evidence for. Moveworks’ published proof is deflection — Amadeus at a 44% call reduction and more than 16,000 hours returned monthly, CVS Health at 50% fewer live agent chats in under 30 days — and those are service-desk numbers. Glean’s published proof is reach and scale, more than 100 million agent actions a year across a permission-aware index of 100+ systems. Buy each for the job it publishes numbers about, and treat the other half as a capability you should pilot rather than assume.