# ElevenLabs Agents — Hosted platform for building voice and chat agents, with telephony, SDKs and a choice of LLM. > Source: The Agents Index — https://theagentsindex.com/elevenlabs-conversational-ai (structured, researched, re-verified) > Facts last verified: 2026-09-02 ElevenLabs Agents is ElevenLabs' hosted platform for building conversational voice and chat agents in 70+ languages. It coordinates a fine-tuned speech-to-text model, your choice of LLM, a low-latency text-to-speech model and a proprietary turn-taking model in one pipeline. | Fact | Value | | --- | --- | | Website | https://elevenlabs.io/conversational-ai | | Price | from $6/month billed monthly, $5/month billed annually | | Free tier | Yes | Free plan at $0 per month: 15 minutes of calls included, 4 concurrent calls, workflow builder, knowledge base, multilingual and widget. 1 Full Seat and 20 Basic Seats; no commercial licence (that starts on Starter) and no additional-minute purchase. ## What it does **Writes code** · Partly — ElevenLabs agents do not author code themselves; the Cursor integration lets an agent launch Cursor background agents that do, and needs a paid Cursor plan. > Start a new Cursor background agent to work on a GitHub repository. The agent can add features, fix bugs, refactor code, and optionally create a pull request when finished. > — https://elevenlabs.io/docs/eleven-agents/customization/integrations/cursor · Agent tools table, launch_cursor_agent row **Debugs and fixes** · Partly — Bug fixing is delegated: the agent starts and steers a Cursor background agent, which diagnoses and lands the change; ElevenLabs itself never touches the repository. > Start a new Cursor background agent to work on a GitHub repository. The agent can add features, fix bugs, refactor code, and optionally create a pull request when finished. > — https://elevenlabs.io/docs/eleven-agents/customization/integrations/cursor · Agent tools table, launch_cursor_agent row **Ships it** · Partly — The CLI pushes agent configuration to the platform and into CI/CD; what it deploys is agents, not application code. > Set up CI/CD integration to automatically deploy your agents > — https://elevenlabs.io/docs/eleven-agents/operate/cli · Overview, bullet list **Done-for-you service** · Partly — Self-serve software you run, but enterprises can buy ElevenLabs Forward Deployed Engineers who scope, build and stabilise the deployment; no price is published. > Our Forward Deployed Engineers work alongside your team to scope, architect, and launch production-ready AI systems. > — https://elevenlabs.io/agents/forward-deployed-engineers · How we partner with enterprises, Embedded expertise ## How much it does unattended **Runs autonomously** · Yes — Agents run whole calls and chats unattended, including scheduled outbound campaigns, with explicit system tools to end a call or hand off to a human number. > Batch Calling enables you to initiate multiple outbound calls simultaneously using your configured ElevenLabs agents. > — https://elevenlabs.io/docs/eleven-agents/phone-numbers/batch-calls · Overview, first sentence **Multi-agent** · Yes — An orchestrator agent routes a live conversation to specialist agents on natural-language conditions, and transfers can be nested; the transcript carries across. > Agent-to-agent transfer allows an ElevenLabs agent to hand off the ongoing conversation to another designated agent when specific conditions are met. > — https://elevenlabs.io/docs/eleven-agents/customization/tools/system-tools/agent-transfer · Overview, first paragraph **Agent permissions** · Yes — Tool use is gated per MCP server and per tool: always ask, fine-grained (auto-approved, requires approval, disabled), or no approval at all. > Always Ask (Recommended): Maximum security. The agent will request your permission before each tool use. > — https://elevenlabs.io/docs/eleven-agents/customization/tools/mcp · Tool approval modes, Available approval modes list ## Which models it runs on **Claude** · Yes — Anthropic models are natively selectable in agent settings; a few older Claude models drop out in EU data-residency workspaces. > for example, OpenAI's GPT-5.6 / GPT-5.5 series, Anthropic's Claude Opus and Claude Sonnet 5, or Google's Gemini Pro models > — https://elevenlabs.io/docs/eleven-agents/customization/llm · Choosing a model, Task complexity bullet **GPT** · Yes — OpenAI models are natively supported and are the one provider family the vendor says stays fully available under EU data residency. > Custom LLMs and OpenAI LLMs remain fully available. > — https://elevenlabs.io/docs/eleven-agents/customization/llm · Supported models, EU data residency callout **Open models** · Yes — Open-weight models run two ways: ElevenLabs-hosted Qwen in the native model list, or Llama and Mixtral through a custom LLM endpoint such as Together AI, Groq or SambaNova. > it's recommended to use at least meta-llama/Meta-Llama-3.1-70B-Instruct-Turbo for your ElevenLabs Agents agent. > — https://elevenlabs.io/docs/eleven-agents/customization/llm/custom-llm/together-ai · Choosing a model, closing recommendation **Model choice** · Yes — You pick the model per agent, plus a backup cascade; LLM usage is billed on top of the plan and varies by model. > ElevenAgents provides a unified interface to connect your agent to multiple models and providers, offering flexibility, reliability, and cost optimization. > — https://elevenlabs.io/docs/eleven-agents/customization/llm · Models, opening paragraph ## Where you use it **In your editor** · No — The vendor enumerates its surfaces as web widgets, mobile apps, phone systems and custom integrations; no editor or IDE extension appears in that list. > The Integrate section provides everything you need to connect your agents to your users, whether through web widgets, mobile apps, phone systems, or custom integrations. > — https://elevenlabs.io/docs/eleven-agents/integrate/overview · Integrate, opening sentence **On the command line** · Yes — A standalone CLI authenticates by OAuth and pushes, pulls and diffs agent, tool and test configurations held as files in version control. > The ElevenLabs CLI allows you to access your ElevenLabs agents from your terminal, unlocking new ways to manage them > — https://elevenlabs.io/docs/eleven-agents/operate/cli · Overview, first sentence **In your pipeline** · Yes — Agents deploy from CI with an API key in the environment; the unit of change is the agent configuration, not a pull request in your code. > Set up CI/CD integration to automatically deploy your agents > — https://elevenlabs.io/docs/eleven-agents/operate/cli · Overview, bullet list **In a browser** · Yes — Agents are built, monitored and A/B tested in a hosted dashboard, and shipped to end users as an embeddable web widget. > Build your first conversational AI agent in just a few minutes using our web platform. No coding required. > — https://elevenlabs.io/conversational-ai · Getting started with conversational AI, Create on the platform ## Whose machine it runs on **Self-hosted** · Partly — The full agent runtime can run in your own VPC or hardware on AWS or GCP, but the documentation is NDA-gated and sold through the account team; Azure is unreleased. > ElevenAgents runs full conversational agent workflows inside your own cloud account or your own hardware. > — https://elevenlabs.io/docs/overview/capabilities/private-deployment · Overview, first sentence **Open source** · Partly — The CLI and the client SDKs are public on GitHub and take contributions; the agent platform and the speech models themselves are proprietary and hosted. > Find the complete source code and contribute on GitHub. > — https://elevenlabs.io/docs/eleven-agents/operate/cli · Overview, 'Prefer to jump straight to the code?' callout ## What it costs to run **How it meters** · Yes — A monthly plan buys included call minutes and concurrency; overage is per minute, texts are per message, and LLM plus telephony are billed on top at usage. > Additional call minutes cost $0.08 per minute (burst pricing $0.16 per minute, double the standard rate, when you exceed your concurrency limit), and text messages cost $0.003 each. > — https://elevenlabs.io/pricing/agents · FAQs, 'How much do ElevenAgents plans cost per minute, and what is included?' **Free tier** · Yes — A permanent $0 plan includes 15 call minutes a month, four concurrent calls, the workflow builder, knowledge base and widget; no sales call. > Free $0 per month Build for free 15 minutes of calls included 4 Concurrent Calls > — https://elevenlabs.io/pricing/agents · ElevenAgents plan cards, Free card **API access** · Yes — Agents are created, driven and monitored over REST and a WebSocket protocol, with first-party SDKs for web, Python, iOS, Android and React Native. > Yes, we have a WebSocket API and Javascript, React, Python and iOS SDKs. > — https://elevenlabs.io/conversational-ai · Frequently asked questions, 'Can I integrate ElevenLabs Conversational AI into my own app?' **MCP server** · Yes — A hosted, OAuth-authenticated MCP server lets another assistant create, edit, cost-estimate and read the transcripts of your agents; per-region URLs exist for isolated workspaces. > The ElevenLabs hosted MCP server is a remote Model Context Protocol (MCP) server that exposes agent management tools to AI assistants. > — https://elevenlabs.io/docs/eleven-agents/operate/hosted-mcp · Overview, first sentence **Bring your own key** · Yes — Point an agent at your own OpenAI-compatible endpoint with your own key held in workspace secret storage; inference then bills to you, not to ElevenLabs credits. > Custom LLMs let you bring your own OpenAI API key or run an entirely custom LLM server. > — https://elevenlabs.io/docs/eleven-agents/customization/llm/custom-llm · Integrate your own model, opening paragraph ## Buying it for a team **A company can buy it** · Yes — Workspaces are the unit of purchase, with self-serve card payment up to Business and a contract, DPA and SLA path on Enterprise. > ElevenLabs workspaces use a seat-based model. Every member in a workspace occupies one seat, and the seat type they hold determines what they can access and how credits are consumed. > — https://elevenlabs.io/docs/overview/administration/workspaces/members · Members, opening paragraph **Seat model** · Yes — Two seat types with a hard ceiling: Full Seats are capped at 11 per self-serve workspace, every plan includes 20 Basic Seats, and Enterprise seat counts sit in the contract. > Pro, Scale, and Business workspaces can purchase additional Full Seats up to a maximum of 11 Full Seats per workspace, including seats included with your plan. > — https://elevenlabs.io/docs/overview/administration/workspaces/members · Seat types & included allocations by plan, note under the table **Pooled budget** · Yes — One shared workspace balance for everyone; admins carve it up with billing groups that set credit quotas per team and reject requests once a group is exhausted. > Every user in a workspace draws from the same shared credit pool — Basic Seat users do not receive their own credit allocation. > — https://elevenlabs.io/docs/overview/administration/workspaces/members · Basic Seats, Credit usage **Admin controls** · Partly — Guardrails constrain what an agent may say and per-tool approval constrains what it may do, but Guardrails is in Alpha and enabling MCP servers is not restricted to admins. > Guardrails give teams a powerful way to govern how agents behave in production, keeping them on-topic, on-brand, and resistant to manipulation at enterprise scale. > — https://elevenlabs.io/docs/eleven-agents/best-practices/guardrails · Overview, first paragraph **Audit log** · Partly — OCSF-schema logs over 100 administrative endpoints, pullable into a SIEM, but gated on Enterprise tier plus an API key holding audit_log_read. > Audit logs provide a chronological record of administrative actions performed within your workspace, supporting security monitoring, compliance reporting, and incident investigation. > — https://elevenlabs.io/docs/overview/administration/workspaces/audit-logs · Overview, first sentence **Single sign-on** · Partly — SAML and OIDC with domain verification, plus SCIM provisioning, all Enterprise-only; SAML is service-provider-initiated only and Entra over OIDC is discouraged. > SSO is currently only available for Enterprise customers, and only Workspace admins can enable this feature. > — https://elevenlabs.io/docs/overview/administration/workspaces/sso · Overview callout ## What happens to your code **Opt out of training** · Yes — Any account can switch off model training in Terms and privacy, Data use; Enterprise data is excluded by default, and third-party LLM providers are contractually barred from training on it. > Anyone can opt out of data use at any time by following the instructions below. > — https://elevenlabs.io/docs/help-center/legal/is-my-data-used-to-improve-eleven-labs-ai-models · Is my data used to improve ElevenLabs' AI models?, second paragraph **Data residency** · Partly — US by default; EU, India and Singapore exist as separate Enterprise workspaces with their own accounts, API hosts and reduced model choice, and processing may still leave the region. > As a standard, ElevenLabs' customer data is hosted/stored in the U.S., however ElevenLabs has released additional storage locations in the EU, India, and Singapore. > — https://elevenlabs.io/docs/overview/administration/data-residency · Overview, first paragraph **Getting out** · Partly — Agents, tools and tests pull down as files via the CLI and conversations are readable over the API, but unused paid credits expire on cancel or downgrade and rollover caps at two months. > After that, your account will be downgraded to the Free plan and any unused paid credits will expire. > — https://elevenlabs.io/pricing/agents · FAQs, 'What happens if I upgrade, downgrade, or cancel my subscription?' **Certifications** · Yes — SOC 2, ISO 27001, GDPR and HIPAA are all claimed, with BAAs for HIPAA customers listed on the Enterprise plan and zero-retention available as a configuration. > We adhere to SOC 2, ISO 27001, GDPR, and HIPAA standards. Deployments can be configured with zero-data-retention to meet your security, privacy, and data residency requirements. > — https://elevenlabs.io/agents/forward-deployed-engineers · Frequently asked questions, 'How do you ensure data security and compliance?' ## Provenance Every fact above comes from the vendor. Nothing here is independently corroborated yet. ## Coverage elsewhere Pages about this product that the vendor does not control. The label states how independent each one is. | Source | Kind | Read | | --- | --- | --- | | open.cx | Independent source | 2026-07-20 | | en.wikipedia.org | Platform record | 2026-08-23 | ## What changed - 2026-09-02 — Capabilities · Commercial terms · Free tier - 2026-08-31 — Capabilities · Commercial terms · Free tier · Price - 2026-08-22 — Summary ## Correcting this record Anything marked "Not established" is a question we have not answered — it is not a No. If you represent ElevenLabs Agents, or anything here is wrong or out of date, you can supply it with a source: the operations this site accepts from an agent are listed at https://theagentsindex.com/.well-known/agents.json — that catalogue needs no key to read, and each entry states its own auth. Supplying evidence is free. Nothing that can be bought here changes what a field says, whether a gap is closed, or how this record is scored.