# Gong — Revenue AI platform with pre-built and custom agents over calls, emails and CRM data.

> Source: The Agents Index — https://theagentsindex.com/gong (structured, researched, re-verified)
> Facts last verified: 2026-10-19

Gong is a revenue AI platform that captures sales calls, emails and CRM activity and analyses them with in-house models. It ships pre-built and custom agents that brief, coach, score deals, forecast and write back to the CRM.

| Fact | Value |
| --- | --- |
| Website | https://gong.io |
| Price | Price on request |
| Free tier | No |

No published free plan or trial: the pricing page collects team size and routes to a customized proposal. Free Collaborator seats with limited access exist only inside a paid contract.

## What it does

**Done-for-you service** · No — You buy and run the software yourself; Gong's people provide implementation, training and support around it rather than running revenue work as a service.

> Gong offers comprehensive implementation services, training, and ongoing support to ensure a smooth adoption process.
> — https://www.gong.io/platform/revenue-ai · FAQs, 'How hard is it to implement and use Gong AI?'

## How much it does unattended

**Runs autonomously** · Partly — Automated agents fire on CRM changes, dates or tracker hits and run their actions without a person, but that builder is labelled BETA and on-demand agents still need a human to run them.

> Automated agents run a sequence of actions when a defined trigger fires.
> — https://help.gong.io/docs/create-an-automated-agent · Create an automated agent, opening paragraph

**Agent permissions** · Yes — Agent work is bounded by Gong's permission model: creating or running automated agents needs a named permission, and the MCP surface agents query is read-only.

> The MCP server is read-only and does not create, update, or delete data in Gong or the CRM. Private calls are excluded from all results.
> — https://help.gong.io/docs/about-gong-mcp-server · Data and behavior section

## Which models it runs on

**Claude** · Partly — Claude is supported as an external AI client that queries Gong's MCP server, not as a model you can point Gong's own AI at; a tech admin must enable the connector.

> Gong tech admins can enable the Gong MCP server for:
> — https://help.gong.io/docs/about-gong-mcp-server · Available connectors list

**GPT** · Partly — ChatGPT appears only as an MCP client an admin can connect to Gong; Gong does not document running GPT models behind its own features.

> Gong tech admins can enable the Gong MCP server for:
> — https://help.gong.io/docs/about-gong-mcp-server · Available connectors list

**Model choice** · No — The vendor picks the models: Gong builds and tunes its AI in-house for revenue work, and no tier offers a model selector for its own features.

> Gong AI is developed in-house.
> — https://www.gong.io/platform/trust · FAQ, 'How does Gong ensure AI transparency and governance?'

## Where you use it

**In a browser** · Yes — Gong is a hosted web application with a companion mobile app and Chrome extension, so calling and review work happen in the browser.

> Making and receiving calls with business numbers through the Gong Dialer on web and via the mobile app.
> — https://help.gong.io/docs/about-the-gong-dialer-in-the-eu-data-center · What is supported in the EU data center

## Whose machine it runs on

**Self-hosted** · No — Gong is delivered only as a cloud SaaS application on the vendor's AWS infrastructure; the choice a buyer gets is the US or EU data centre, not their own.

> Gong is a SaaS application hosted in cloud infrastructure.
> — https://help.gong.io/docs/summary-of-security-features · Data backup and recovery, Cloud hosting bullet

## What it costs to run

**How it meters** · Yes — Two units stack: per-user licences plus a platform fee by user count, and a shared Gong credit pool metered against calls, emails and briefs.

> Licenses are priced per user There is a platform fee based on the number of users supported
> — https://www.gong.io/pricing · Pricing factors bullet list

**Free tier** · No — There is no self-serve sign-up, free plan or published trial; the pricing page routes every buyer through a team-size form and a custom proposal.

> We’d love to prepare a customized proposal for you! Simply fill out the form to get started.
> — https://www.gong.io/pricing · Pricing page intro, below the pricing factors

**API access** · Yes — A documented public REST API covers calls, transcripts, users, stats and permission profiles, with Basic or OAuth credentials and published rate limits.

> The Gong API is available to all partners and customers
> — https://help.gong.io/docs/what-the-gong-api-provides · Opening sentence

**MCP server** · Yes — Gong runs a read-only MCP server on any plan exposing ask_account, ask_deal and generate_brief, enabled per AI client by a tech admin and metered in credits.

> The Gong MCP server exposes Gong insights to external AI systems.
> — https://help.gong.io/docs/about-gong-mcp-server · Opening sentence, 'Available on: Any Gong plan'

**Bring your own key** · Partly — Bring-your-own-key covers encryption of your data only; there is no bring-your-own-inference or bring-your-own-cloud path, and encryption settings differ by plan.

> Customers can encrypt their own data using bring your own key (BYOK).
> — https://help.gong.io/docs/summary-of-security-features · Data security, Key management bullet

## Buying it for a team

**A company can buy it** · Yes — Buying is explicitly organisational: an admin purchases a core licence plus application seats for the company, and eligible companies can add seats in-product.

> The first step to getting started with Gong is selecting a plan for your organization. Your plan includes a core license, any additional applications, and the desired number of seats for each.
> — https://help.gong.io/docs/plans-and-seats · Plans and seats, opening paragraph

**Seat model** · Yes — Seats are per team member and split between the Gong Foundation core licence and application seats; unassigned members are free Collaborators with limited access.

> A team member without a seat assignment is a Collaborator. Collaborators have limited access to Gong capabilities and their seats are free of charge.
> — https://help.gong.io/docs/plans-and-seats · Assign seats, note after step 1

**Pooled budget** · Yes — AI credits are a single company-wide balance rather than per-person wallets, with each paid core seat contributing an annual allowance admins can cap per person.

> Companies receive a shared pool of credits based on seat type and seat count, meaning credits are available across the company and for all supported features.
> — https://help.gong.io/docs/about-gong-credits · About Gong credits, 'A Gong credit is a usage unit' section

**Admin controls** · Yes — Admins constrain both access and AI spend: granular permission profiles per object, workspaces for regions, and credit profiles with per-feature monthly caps including MCP.

> Create granular permission profiles to restrict access and actions related to: calls, emails, call libraries, deals, coaching and stats pages, forecast, CRM, and exporting.
> — https://help.gong.io/docs/summary-of-security-features · Identity and access management, Role-based access control bullet

**Audit log** · Yes — An Audit API emits JSON covering both customer personnel activity and Gong staff access to your data, for feeding an existing SIEM; agent runs sit outside it.

> The Gong Audit API can be used to generate this data in standard JSON format, which can be used to feed your existing security monitoring tools.
> — https://help.gong.io/docs/summary-of-security-features · Auditing and monitoring section

**Single sign-on** · Yes — SAML 2.0, OIDC and OAuth 2.0 are all supported with named IdPs, alongside SCIM provisioning and configurable SAML session timeouts.

> Gong also supports SAML 2.0-based SSO, OAuth 2.0 authorization, and OpenID Connect, including Okta, OneLogin, Rippling, and custom providers.
> — https://help.gong.io/docs/summary-of-security-features · Identity and access management, Single sign-on bullet

## What happens to your code

**Opt out of training** · Yes — No opt-out is needed because the default is exclusion: Gong states customer data never trains generative models and outputs stay inside the tenant's own data environment.

> Your data is never used to train generative AI models, and it’s never shared with or exposed to the public domain.
> — https://www.gong.io/platform/trust · FAQ, 'Is customer data used to train generative AI?'

**Data residency** · Yes — An admin chooses a US or EU data centre at company level, and EU-stored instances process and store communications data in the EU with documented dialer limits.

> When your Gong instance is configured in the EU data center, communications data is processed and stored within the EU.
> — https://help.gong.io/docs/about-the-gong-dialer-in-the-eu-data-center · Data storage section

**Getting out** · Partly — Export is well served through the API, Data Cloud and CRM exports, and deletion is bounded at 30 days after termination, but purchased credits are forfeited at term end.

> Purchased credits: Additional credits bought separately and available until the end of the contract term. Purchased credits do not roll over into a new contract term
> — https://help.gong.io/docs/about-gong-credits · Initial credit allocation, credit types list

**Certifications** · Yes — SOC 2 Type II with HIPAA mapping, ISO 27001, 27017, 27018, 27701 and 42001, PCI DSS scope, CSA STAR and EU-US Data Privacy Framework certification.

> SOC 2 Type II + HIPAA: Gong maintains our own SOC 2 Type II report with scope that spans Gong operations.
> — https://help.gong.io/docs/summary-of-security-features · Security certifications and compliance reports list

## What changed

- 2026-10-19 — Capabilities · Free tier · Price · Terms

## Keeping it current

These facts are re-checked against Gong's own pages and updated when they change. If you represent Gong, sign in and update the listing from your dashboard at https://theagentsindex.com/dashboard. The operations this site accepts from an agent are listed at https://theagentsindex.com/.well-known/agents.json — that catalog needs no key to read, and each entry states its own auth.