# Leaping AI — Voice and SMS AI agents for call centres, with built-in telephony, CRM integrations and a no-code agent builder.

> Source: The Agents Index — https://theagentsindex.com/leaping-ai (structured, researched, re-verified)
> Facts last verified: 2026-09-09

Leaping AI is a voice and text agent platform for call centres, handling inbound and outbound calls and SMS with telephony included. Agents are configured in a no-code builder, hand calls to human staff, and connect to CRM systems.

| Fact | Value |
| --- | --- |
| Website | https://www.leapingai.com |
| Price | from $1,000/month |
| Free trial | Partly |

No standing $0 plan and no sign-up path on the site; the pricing page offers only a quote form and the homepage FAQ answers the cost question with 'Talk to our team to request a quote.' A free trial is arranged by the vendor — a customer story describes one still running at 60 days — but its length and usage limits are not published.

## What it does

**Done-for-you service** · Partly — Both: Leaping AI's team configures, builds and tests the agent for you during onboarding and watches the first week live, while the platform itself is a no-code builder customers then operate themselves. Patronus is described running it without technical help.

> We build your agent and run it through real scenarios like bathroom remodel inquiries, siding estimates, and window replacement quotes before a single live call is made.
> — https://leapingai.com/ · Homepage, 'How we work with you' section, 'Build and test' step

## How much it does unattended

**Runs autonomously** · Yes — The vendor states agents run calls and campaigns on their own and book in-home estimates end to end without a person, with escalation to a human only when the call needs one.

> Qualify homeowners, confirm service area, and book in-home estimates without any human involvement.
> — https://leapingai.com/ · Homepage, 'Meet your new team' section, Appointment Setting card

**Agent permissions** · Partly — Boundaries are expressed as transfer and escalation rules: the agent hands the call to a person or another system, including over SIP. No approval gates, action allow-lists or per-tool permission model are documented.

> Leaping AI's voicebots can transfer calls to human agents or other systems, including SIP (Session Initiation Protocol) transfers for routing calls through internet-based telephony.
> — https://leapingai.com/pricing · Pricing page, 'Automate your call centre' feature list, 'Call transfers (incl. SIP transfers)' row

_Not established: Multi-agent_

## Which models it runs on

**Claude** · Yes — Claude is named as one of the large language models a customer can choose to power an agent; the vendor lists model choice as a platform feature rather than a tier upgrade.

> Choice of different Large Language Models (like GPT, Claude, etc.) to power the AI agent.
> — https://leapingai.com/pricing · Pricing page, 'Have full control' feature list, 'Multiple LLMs' row

**GPT** · Yes — GPT is named alongside Claude in the vendor's description of the multiple-LLM feature, so OpenAI models are an available choice for the agent's reasoning layer.

> Choice of different Large Language Models (like GPT, Claude, etc.) to power the AI agent.
> — https://leapingai.com/pricing · Pricing page, 'Have full control' feature list, 'Multiple LLMs' row

**Model choice** · Yes — The buyer picks the underlying providers rather than accepting a fixed stack, with the platform orchestrating them into one agent; note the security page separately claims every component including model deployment is managed in-house.

> We build on the world's best AI providers — you choose which ones.
> — https://leapingai.com/ · Homepage, 'Enterprise-ready voice AI agents' section, 'Human performance' block

_Not established: Open models_

## Where you use it

**In a browser** · Yes — Everything is done in a hosted web product: a visual no-code builder for the agents plus an analytics dashboard for call volume, live calls and summaries.

> A visual interface that allows users to create and configure AI agents without writing any code, making the technology accessible to non-technical users.
> — https://leapingai.com/pricing · Pricing page, 'Have full control' feature list, 'No-code agent builder' row

## Whose machine it runs on

**Self-hosted** · Partly — One comparison page offers optional on-prem infrastructure for sensitive environments, while the security page says data never leaves Leaping AI's own controlled environment; no self-hosting documentation, requirements or tier is published either way.

> Built-in GDPR, HIPAA, ISO, and SOC 2 compliance, with audit trails and optional on-prem infrastructure for sensitive environments.
> — https://leapingai.com/blog/best-alternative-to-vapi · Blog 'Best alternative to Vapi', 'Enterprise Compliance Included' bullet

**Open source** · No — The terms of service reserve all software rights to the vendor and grant the customer none, and no repository, licence or source distribution appears anywhere on the site.

> All intellectual property related to the Service, including design, software, trademarks, and copyrights, is owned by Leaping AI and protected under applicable laws.
> — https://leapingai.com/privacy/terms-of-service · Terms of Service, clause 11 'Ownership and Intellectual Property'

## What it costs to run

**How it meters** · Partly — Two of the vendor's own posts price it per conversation minute plus a monthly platform fee, but the pricing page publishes no rate card and a third post calls the model 'per-seat', so the metering a buyer actually signs is not settled.

> Leaping AI Usage-based voice pricing ($0.05–$0.15 per minute) plus monthly platform fees ($1K–$5K).
> — https://leapingai.com/blog/best-kore.ai-alternatives-for-conversational-ai-in-2026 · Blog 'Best Kore.ai alternatives', 'How do pricing models compare?' list, Leaping AI entry

**Free tier** · Partly — A free trial exists but is arranged with the vendor: a customer story describes one running past 60 days, while the site offers no sign-up link, no self-serve plan and answers the cost question by asking you to contact the team.

> By 60 days in, Yale made the call to start paying for the service even though Leaping AI's offer of a free trial hadn't expired
> — https://leapingai.com/customers/independent-home-aged-lead-reactivation · Customer story 'Independent Home', results narrative

**API access** · Partly — An API is listed as a platform feature and CRM integrations are said to run over APIs, but no developer documentation, endpoint reference or authentication guide is published anywhere on the site or a docs subdomain.

> Connect Leaping AI with other software tools via APIs.
> — https://leapingai.com/pricing · Pricing page, 'Full Integrated' feature list, 'API' row

**Bring your own key** · Partly — You can bring your own telephony carrier instead of switching phone systems, but nothing documents bringing your own model API keys, inference endpoint or cloud account.

> Use your own phone company, no switch needed.
> — https://leapingai.com/pricing · Pricing page, 'Full Integrated' feature list, 'BYOC' row

_Not established: MCP server_

## Buying it for a team

**A company can buy it** · Yes — This is sold to organisations only: quotes are requested through a business form, and the marketing is aimed at enterprise call centres such as an airline and multi-state contractors.

> Trusted by enterprises to deliver the same or better customer satisfaction as human agents. At scale.
> — https://leapingai.com/ · Homepage, 'Enterprise-ready voice AI agents' section

**Admin controls** · Partly — Identity and access management lets an administrator decide who may use the platform and what they may do there; constraints on the agent's own behaviour are set through conversation flows and transfer rules, not a documented policy engine.

> Control who can access the system and what they can do.
> — https://leapingai.com/pricing · Pricing page, 'Have full control' feature list, 'IAM (Identity and Access Management)' row

**Audit log** · Yes — The vendor states audit trails are built into the platform alongside access controls, and configuration changes are separately tracked with reviewable, revertable version history.

> Leaping AI provides secure voice AI solutions meeting SOC 2, HIPAA, and PCI DSS requirements with encryption, access controls, and comprehensive audit trails built into the platform.
> — https://leapingai.com/blog/8-best-call-center-security-practices · Blog '8 best call center security practices', closing section

_Not established: Seat model, Pooled budget, Single sign-on_

## What happens to your code

**Data residency** · Yes — European customer data is kept inside the EU, and the vendor says it runs every component itself rather than on shared third-party infrastructure, with residency options offered to enterprises.

> Adherence to privacy and data protection laws like GDPR (Europe) and various US regulations, with European data hosted within EU borders for compliance.
> — https://leapingai.com/pricing · Pricing page, 'Automate your call centre' feature list, 'Enterprise Level Compliance' row

**Getting out** · Partly — Deletion is documented: the vendor actions an account deletion request within 30 days. No bulk export of calls, transcripts or configuration is described, and there is no published credit balance to expire.

> To delete Your account and the personal information associated with it, contact Us at contact@leapingai.com from the email address associated with Your account
> — https://leapingai.com/privacy/privacy-policy · Privacy Policy, 'Delete Your Personal Data' section

**Certifications** · Yes — The vendor claims active GDPR and HIPAA compliance plus SOC 2 certification released on request, and its comparison pages add ISO; no certificate, report or trust page is published on the site itself.

> We maintain active GDPR compliance, HIPAA compliance, and SOC 2 certification (available upon request).
> — https://leapingai.com/blog/best-voice-ai-agent-platform-the-importance-of-security-and-compliance · Blog 'Best voice AI agent platform: the importance of security and compliance', 'Multi-Framework Compliance' bullet

_Not established: Opt out of training_

## Provenance

Every fact above comes from the vendor. Nothing here is independently corroborated yet.

## Coverage elsewhere

None recorded. Every fact above comes from the vendor and is not independently corroborated yet.

## What changed

- 2026-09-10 — Criteria prose
- 2026-09-09 — Capabilities · Commercial terms · Free tier · Price

## Correcting this record

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