# Mixdesk — Omnichannel customer engagement platform with AI Agents for support, sales and lead qualification.

> Source: The Agents Index — https://theagentsindex.com/mixdesk (structured, researched, re-verified)
> Facts last verified: 2026-10-03

Mixdesk is an omnichannel customer engagement platform that brings website, app, WhatsApp, Facebook, Instagram, TikTok Business, LINE, Telegram and email conversations into one workspace. Its AI Agents answer from a knowledge base, qualify leads, call external tools and hand off to human teams.

| Fact | Value |
| --- | --- |
| Website | https://mixdesk.com |
| Price | from $49/month billed monthly, $39/month billed annually |
| Free tier | Yes |

Free plan: $0/month, no card required, unlimited teammates, 10 conversations, 10 connected channel accounts, 100 translation characters, no AI messages and no AI Agents. Separately, every new workspace gets a 3-day trial with Expert-level capabilities, 1,000 conversations and 100 gifted AI messages; after it, AI Agents require Pro ($199/month) or above.

## What it does

**Done-for-you service** · No — You run the software yourself on a subscription; the vendor sells plans and provides onboarding help on higher tiers rather than operating agents for you.

> Add support, sales and marketing to the same subscription — no per-seat fees on any plan. Start free, then upgrade when you need AI Agents and advanced automation.
> — https://mixdesk.com/pricing · Pricing hero, subheading under "Grow conversations, not seat costs."

## How much it does unattended

**Runs autonomously** · Partly — AI Agents reply to customers around the clock without a person present, but they only act once assigned through an automation workflow and the vendor tells you to configure a fallback and human handoff.

> AI Agents must be used through an automated workflow. Connect the trigger to the AI assignment node, save the workflow, and make sure it is enabled in the Automation list.
> — https://mixdesk.com/help/en/docs/ai-agent/ · Step 3: Use AI Agents in conversations, "Assign an AI Agent through Automation"

**Multi-agent** · Partly — You can run several AI Agents with different roles and route conversations to each, but the docs describe one agent per conversation assignment rather than agents coordinating on one task.

> Create multiple AI Agents for different service needs.
> — https://mixdesk.com/help/en/docs/ai-agent/ · Step 1: Create an AI Agent, "Understand personas"

**Agent permissions** · Partly — Operators constrain the agent with a persona, linked knowledge bases, reply blocking for named keywords or intents, a configured fallback and a whitelist of contact fields it may read, but there is no documented approval step before an action runs.

> Link contact information: Choose which contact fields, such as the user’s name, the AI Agent can access.
> — https://mixdesk.com/help/en/docs/ai-agent/ · Step 1, item 7 of "Enter the AI Agent's details"

## Which models it runs on

**GPT** · Yes — The privacy policy states that AI chat and content generation run on the OpenAI GPT model, and that conversation data is transmitted to OpenAI for processing after explicit consent.

> When you use our AI chat, content generation or other features powered by the OpenAI GPT model, we may collect and share your conversation messages
> — https://mixdesk.com/privacy · Section VI (Sharing, Transfer and Disclosure of User Information), clause 6.2

**Model choice** · Partly — The built-in AI Agent gives no model picker, but you can route conversations to a Dify or Coze bot you built yourself, including a self-hosted Dify deployment, where the model choice is yours.

> Connect Dify to Mixdesk, then use Automation to assign conversations to Dify so it can respond to user messages.
> — https://mixdesk.com/help/en/docs/dify/ · Overview section

_Not established: Claude, Open models_

## Where you use it

**In a browser** · Yes — The product is a hosted web workspace that team members sign into after activation, with a website chat widget and mobile apps alongside it.

> After activation, use Log In on the Mixdesk website to access the workspace.
> — https://mixdesk.com/help/en/docs/customer-service-groups/ · Section 3, "Add team members"

## What it costs to run

**How it meters** · Yes — Billing is a flat monthly plan with usage allowances rather than seats: conversations, connected channel accounts and AI messages are metered, with extra AI messages sold in packs and WhatsApp fees billed by Meta.

> No per-seat line item — at any team size, on any plan.
> — https://mixdesk.com/pricing · "What you actually pay for" breakdown, "Your total" column

**Free tier** · Yes — A standing Free plan costs nothing and needs no card, though it caps conversations at ten and excludes AI Agents entirely.

> The Free plan has no time limit and needs no card, but does not include AI Agents.
> — https://mixdesk.com/pricing · "The details that affect your bill", "Free plan vs. free trial"

**API access** · Partly — A documented REST API returns conversations and contacts and can send Telegram messages, but the plan table and pricing notes place webhooks and API access on the quote-only Expert tier.

> Custom AI tools and API access are separate capabilities listed under Expert.
> — https://mixdesk.com/pricing · COMPARE PLANS intro paragraph above the feature table

**Bring your own key** · Partly — You cannot supply your own inference key to the native AI Agent, but connecting a Dify or Coze bot means pasting your own provider API key, and a self-hosted Dify also takes your own API URL.

> For a self-hosted deployment, enter both the API key and API URL.
> — https://mixdesk.com/help/en/docs/dify/ · Step 2.2 "Select Add Bot", self-hosted bullet

_Not established: MCP server_

## Buying it for a team

**A company can buy it** · Yes — The unit of purchase is a workspace owned by a super administrator who creates team-member accounts; individuals are explicitly told not to register their own workspace.

> Team members should not register a new workspace on the website. A workspace super administrator must add their accounts in Mixdesk.
> — https://mixdesk.com/help/en/docs/customer-service-groups/ · Overview note

**Seat model** · No — There is no seat model at all: every plan includes unlimited teammates with no per-seat fee, no seat floor and no seat ceiling, so price moves with usage instead of headcount.

> Add support, sales and marketing to the same subscription — no per-seat fees on any plan.
> — https://mixdesk.com/pricing · Pricing hero subheading

**Pooled budget** · Yes — Allowances belong to the workspace, not the person: the plan's monthly AI messages, conversations and channel accounts are shared by the whole team, and running out means buying a pack for the workspace.

> When you run out, buy more in the workspace at $100 per 10,000 messages, billed separately from your subscription.
> — https://mixdesk.com/pricing · "The details that affect your bill", "AI message allowance & add-ons"

**Admin controls** · Yes — Administrators configure roles and per-role permissions, assign groups, and set a data scope of self only, partial or all, plus a conversation capacity per member.

> Open Roles & Permissions to configure each role. System Administrators have all permissions by default. Assign permissions to match each team member’s responsibilities.
> — https://mixdesk.com/help/en/docs/customer-service-groups/ · Section 2, "Configure account permissions"

**Audit log** · Yes — Settings carries an operation log of security-relevant member actions with time, actor, IP address and login device, although filtering reaches back only three months.

> Go to Settings > Operation Logs to review account and data security activity, including the time, team member, action, IP address, and login device.
> — https://mixdesk.com/help/en/docs/operation-log/ · "View operation logs" section

_Not established: Single sign-on_

## What happens to your code

**Opt out of training** · Partly — You consent before conversation data goes to OpenAI and can withdraw that consent, but withdrawing disables the AI features, and the policy claims a right to use de-identified data commercially with no separate training opt-out.

> You may withdraw your consent to the data processing for the AI features at any time via the “Settings” page in the application, and upon withdrawal, the relevant AI functions will no longer be available to you.
> — https://mixdesk.com/privacy · Section VI, clause 6.2

**Data residency** · Partly — The operating entity and governing law are Hong Kong, and the policy reserves the right to move data to affiliates inside or outside Hong Kong; no region choice or named hosting jurisdiction is offered to the buyer.

> We may provide, share or transfer User Information to affiliated parties located in Hong Kong or in countries or regions outside of Hong Kong in the ordinary course of our business
> — https://mixdesk.com/privacy · Section VI, clause 6.5

**Getting out** · Partly — Conversation history and reports export from the workspace and deletion can be requested by email, but exports and API reads reach back only six months, so older history cannot be taken out.

> Only data from the most recent six months can be exported.
> — https://mixdesk.com/help/en/docs/conversation-history/ · Section 3, "Export data"

_Not established: Certifications_

## Provenance

Every fact above comes from the vendor. Nothing here is independently corroborated yet.

## Coverage elsewhere

None recorded. Every fact above comes from the vendor and is not independently corroborated yet.

## What changed

- 2026-10-03 — Capabilities · Commercial terms · Free tier · Price

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