# Moveworks — Enterprise AI assistant that resolves employee IT, HR and finance requests across 100+ systems — acquired outright by ServiceNow for $2.85B, closed December 2025.

> Source: The Agents Index — https://theagentsindex.com/moveworks (structured, researched, re-verified)
> Facts last verified: 2026-07-27

Moveworks is an enterprise AI assistant platform — the one listing in this index built for a company's own employees, not its customers. Staff ask it questions or make requests (reset a password, file an IT ticket, check a PTO balance, get a purchase order approved) from inside Slack, Microsoft Teams, Google Chat or a web portal, and its "Reasoning Engine" orchestrates multiple language models and connected enterprise systems to resolve the request end to end. Founded in 2016 by Bhavin Shah (CEO), Vaibhav Nivargi (CTO), Varun Singh and Jiang Chen, and headquartered in Mountain View, California, Moveworks raised $315M across three rounds — most notably a $200M Series C in June 2021 at a $2.1B valuation — before ServiceNow announced its acquisition of the company for $2.85 billion on March 10, 2025, a deal that closed December 15, 2025. Moveworks now operates as a ServiceNow-owned platform rather than an independent company, a material fact for anyone evaluating it today.

| Fact | Value |
| --- | --- |
| Website | https://www.moveworks.com |
| Pricing | Custom |
| API | Yes |
| Best for | Large, often regulated enterprises (finance, healthcare, government-adjacent) that want one AI assistant handling IT, HR and finance requests across 100+ existing systems, and that value deep compliance certification over self-serve simplicity. |
| Not for | Small or mid-sized companies, buyers who want transparent self-serve pricing, or anyone building customer-facing (rather than employee-facing) support agents — Decagon, Sierra or Intercom Fin are the fit for that job instead. |

## Pricing

| Tier | Price |
| --- | --- |
| Enterprise (custom) | Custom |

## Verdict

Moveworks is the one listing in this index built for employees, not customers — its AI Assistant resolves IT, HR and finance requests across 100+ connected enterprise systems (ServiceNow, Workday, Okta, Salesforce) rather than handling support tickets from a company's own customers, which puts it in a different lane from Decagon, Sierra, Intercom Fin, Crescendo and Cresta despite a similar "AI agent that resolves requests end to end" pitch. Its compliance bar is the deepest in this index — FedRAMP, SOC 2 Type 2, a full ISO 27000-series spread, CSA STAR Level 2 — built for exactly the regulated, security-conscious buyers who read that list line by line. The honest catches: there is no public pricing (third-party buyer reports put realistic annual spend from roughly $50K to $270K+, with a 2-month average implementation and a real configuration learning curve), MCP support is still in development rather than shipped, and — the fact that changes the calculus most — Moveworks is no longer an independent company. ServiceNow completed its $2.85 billion acquisition on December 15, 2025, and buyer analyses already expect pricing to shift toward bundled ServiceNow SKUs going forward. Pick Moveworks if you are a large enterprise (especially one already or soon-to-be running ServiceNow) that wants deeply-certified, employee-facing AI across every department; look elsewhere if you need customer-facing support automation, self-serve pricing, or the roadmap certainty of a standalone company.

## How it works

1. An employee asks a question or makes a request from inside Slack, Microsoft Teams, Google Chat or a web portal.
2. The Reasoning Engine orchestrates multiple language models and connected enterprise systems to plan and resolve the request end to end.
3. Agent Studio lets admins build and deploy custom department-specific agents, or install ready-made ones from the AI Agent Marketplace.
4. Knowledge Studio converts existing support content into structured documentation the assistant draws on, while Employee Experience Insights gives admins usage and deployment analytics.

## Who it's for

- Large, regulated enterprises in finance, healthcare or government-adjacent sectors that need deep compliance certification, like FedRAMP, SOC 2 Type 2 and the ISO 27000-series, before deploying an employee-facing assistant
- IT, HR and finance teams that want employee requests across 100+ connected systems, such as ServiceNow, Workday, Okta and Salesforce, resolved conversationally instead of via ticket or portal
- Organizations already running or migrating to ServiceNow that want an AI assistant reachable from Slack, Microsoft Teams or Google Chat rather than a standalone portal

## Strengths and weaknesses

- ✓ Certified for regulated enterprises across the board — FedRAMP, SOC 2 Type 2, ISO 27001/27017/27018/27701, CSA STAR Level 2, GDPR and CCPA — a compliance depth most other listings in this index don't match.
- ✓ 100+ prebuilt integrations into the systems large enterprises already run on — ServiceNow, Workday, Okta, Salesforce, Jira, Zendesk, SAP SuccessFactors and more — reachable from Slack, Microsoft Teams or Google Chat.
- ✓ A genuinely large exit: acquired by ServiceNow for $2.85B (announced March 10, 2025, closed December 15, 2025) after raising $315M independently — among the biggest outcomes in the enterprise-AI-agent space so far.
- ✗ No public pricing anywhere; independent buyer-report aggregation puts realistic annual spend from roughly $50K for a small deployment to $270K+ for a large one, with total 3-year cost of ownership estimated at $1.5M–$3.5M once implementation and services are included.
- ✗ G2 reviewers report a real implementation burden: roughly a 2-month average rollout, a steep configuration learning curve, and continued need for vendor involvement even for small post-launch changes.
- ✗ MCP (Model Context Protocol) support is still in development, not a shipped feature — Moveworks' own blog describes it as a planned capability for routing lower-priority tasks to MCP servers; current tool connections run through Agent Studio and the Plugin Workspace instead.
- ✗ No longer an independent company: ServiceNow completed its $2.85B acquisition on December 15, 2025, and third-party buyer analyses already expect pricing to shift toward bundled ServiceNow SKUs — a real roadmap and pricing risk for anyone evaluating it as a standalone purchase today.
- ⚠ Sales-led enterprise-only — no self-serve signup, published pricing, or free tier at any size.
- ⚠ Now a ServiceNow subsidiary rather than an independent company, with its post-acquisition product and pricing roadmap not yet fully settled.

## Key features

- **Reasoning Engine** — Orchestrates multiple language models (proprietary and open-source, not individually disclosed) plus built-in tools to understand, plan, execute and adapt across a multi-step employee request.
- **AI Assistant** — Role-based conversational search plus end-to-end task automation across connected systems, without needing an exact keyword match.
- **Agent Studio** — A low/pro-code environment for building and deploying custom, department-specific agents beyond the prebuilt marketplace.
- **AI Agent Marketplace** — A library of prebuilt, production-ready agents across IT, HR, finance, sales, marketing and engineering — installed rather than built from scratch.
- **Knowledge Studio** — Converts a company's existing support content and FAQs into structured knowledge the assistant can draw on when answering.
- **100+ system integrations** — Connects to ServiceNow, Workday, Okta, Salesforce, Jira, Zendesk, SAP SuccessFactors and more, reached via Slack, Microsoft Teams, Google Chat or a web widget.

## Use cases

- **IT helpdesk deflection** — An employee resolves a password reset, software access request or device issue conversationally instead of opening and waiting on a ticket.
- **HR and finance self-service** — Staff check a PTO balance, ask a benefits question, or get a purchase-order or expense report routed and resolved via chat rather than a portal form.
- **Cross-system enterprise search** — An employee asks a plain-language question and gets a role-based answer pulled from whichever connected system holds it, instead of searching each system by hand.

## Integrations

ServiceNow · Workday · Okta · Salesforce · Jira, Zendesk & SAP SuccessFactors · SharePoint · Slack, Microsoft Teams & Google Chat · Conversations API + Data API

## Sources

- https://www.moveworks.com/us/en/platform
- https://www.moveworks.com/us/en/platform/integrations
- https://docs.moveworks.com/api-reference/overview
- https://www.moveworks.com/us/en/resources/blog/model-context-protocol-mcp-explained
- https://en.wikipedia.org/wiki/Moveworks
- https://techcrunch.com/2025/03/10/servicenow-buys-moveworks-for-2-85b-to-grow-its-ai-portfolio
- https://www.moveworks.com/us/en/company/news/press-releases/servicenow-completes-acquisition-of-moveworks
- https://www.vendr.com/marketplace/moveworks
- https://www.eesel.ai/blog/moveworks-pricing
- https://www.g2.com/products/moveworks/reviews?qs=pros-and-cons