# Qualified — AI SDR agent that works inbound website visitors and leads to book sales meetings. > Source: The Agents Index — https://theagentsindex.com/qualified (structured, researched, re-verified) > Facts last verified: 2026-09-22 Qualified is a B2B agentic marketing platform built around Piper, an AI SDR agent that engages inbound website visitors over chat, voice and video and follows up by email. It schedules sales meetings and syncs into Salesforce and other go-to-market systems. | Fact | Value | | --- | --- | | Website | https://www.qualified.com | | Price | Hire Piper the AI SDR Agent to scale inbound pipeline generation. We’ll build a plan that’s perfectly customized for you and your pipeline needs. | | Free tier | No | No free or trial tier is offered: the three published tiers (Premier, Enterprise, Ultimate) each carry only a 'Schedule a demo' button and no self-serve signup. ## What it does **Done-for-you service** · No — You buy and configure software rather than hiring people: the vendor's Agent Studio is where the customer onboards, trains and guides the agent themselves, with Qualified supplying the platform. > Guide Piper the AI SDR Agent with goals, guardrails, and rules-of-engagement. This tells her which buyers to engage and how to behave so that she can work to achieve her pipeline goals. > — https://www.qualified.com/platform · Platform page, '03. AGENT Guidance' step ## How much it does unattended **Runs autonomously** · Yes — The vendor positions Piper as working inbound leads without a human in the loop, around the clock, across the website and the email inbox rather than drafting for a rep to send. > Now there's Piper the AI SDR Agent who autonomously nurtures and converts inbound prospects into pipeline, 24x7 and at hyperscale. > — https://www.qualified.com/ai-sdr · AI SDR product page, hero paragraph **Multi-agent** · Partly — Running more than one agent persona at once is a plan-gated capability: multiple agent profiles appear only in the top Ultimate tier's feature list, not in Premier or Enterprise. > Everything in Enterprise, plus... Multiple Agent Profiles > — https://www.qualified.com/pricing · Pricing page, Ultimate plan card feature list **Agent permissions** · Yes — Customers bound the agent before it acts, setting goals, guardrails and rules of engagement that decide which buyers it may approach and how it may behave. > Guide Piper the AI SDR Agent with goals, guardrails, and rules-of-engagement. This tells her which buyers to engage and how to behave so that she can work to achieve her pipeline goals. > — https://www.qualified.com/platform · Platform page, '03. AGENT Guidance' step ## Which models it runs on **Claude** · Yes — Anthropic models are used via Amazon Bedrock as a named generative-AI subprocessor. > Amazon Bedrock (Anthropic) - USA > — https://www.qualified.com/legal/subprocessors · Subprocessors table, Generative AI rows **GPT** · Yes — OpenAI and Azure OpenAI Service are named generative-AI subprocessors. > Azure OpenAI Service – USA > — https://www.qualified.com/legal/subprocessors · Subprocessors table, Generative AI rows **Open models** · No — The enumerated generative-AI subprocessors are all hosted proprietary-model services; no open-weight option is listed. > Azure OpenAI Service – USA Generative AI OpenAI - USA Generative AI Amazon Bedrock (Anthropic) - USA Generative AI Google Cloud AI - USA Generative AI > — https://www.qualified.com/legal/subprocessors · Subprocessors table, the four Generative AI rows **Model choice** · No — Qualified selects the model providers; the published list is the vendor's own subprocessor set, with no buyer choice offered. > Amazon Bedrock (Anthropic) - USA Generative AI Google Cloud AI - USA Generative AI > — https://www.qualified.com/legal/subprocessors · Subprocessors table, Generative AI rows ## Where you use it **In a browser** · Yes — The website is the primary surface: the agent meets visitors live on the customer's site over video, voice or chat, and is administered from the hosted Qualified application. > Engage your best buyers on the website, face to face. Meet with visitors over video, voice, or live chat. > — https://www.qualified.com/ai-sdr · AI SDR page, Conversations capability block ## Whose machine it runs on **Self-hosted** · No — The service runs only in Qualified's own AWS tenancy; the trust page names AWS as the host and places all customer data in one US region, with no bring-your-own-infrastructure option. > Qualified data resides in the US-East region of AWS, located in Northern Virginia, USA. Qualified does not have any data storage options in the EU at this time. > — https://www.qualified.com/trust · Trust page, Infrastructure and Network Security, data location paragraph **Open source** · No — Source is held in a private repository with role-restricted employee access. > All of Qualified software is version controlled and synced between contributors (developers) to a single origin repository. Access to the central repository is restricted based on an employee’s role. > — https://www.qualified.com/trust · Application Security > Product Development Lifecycle ## What it costs to run **How it meters** · Partly — Custom quote with no published metering unit; the only visible cost dimensions are tier gates on websites, contact-database volume and production instances. > We’ll build a plan that’s perfectly customized for you and your pipeline needs. > — https://www.qualified.com/pricing · Pricing page header, above the three plan cards **Free tier** · No — There is no self-serve entry: all three published tiers and every call to action on the pricing page lead to a scheduled demo and a custom-built plan, with no free or trial tier offered. > Hire Piper the AI SDR Agent to scale inbound pipeline generation. We’ll build a plan that’s perfectly customized for you and your pipeline needs. > — https://www.qualified.com/pricing · Pricing page, hero paragraph above the plan cards **API access** · Partly — A documented v2 REST API exists with public reference docs, but the pricing page places enterprise-grade APIs in the Enterprise tier's 'everything in Premier, plus' list, so the entry tier does not include it. > The Qualified Enterprise API connects your Qualified data to your warehouse, CDP, and downstream systems. > — https://app.qualified.com/docs/api · Qualified Enterprise API (2.0) reference, Overview section **Bring your own key** · No — Inference runs through Qualified's own AI service providers; no bring-your-own-key or bring-your-own-cloud path is published. > Your information is not used to develop, improve, or train generalized AI and/or ML models and will not be stored by our AI service providers > — https://www.qualified.com/legal/privacy · Privacy Policy, 'How We Use Information' list, artificial-intelligence bullet _Not established: MCP server_ ## Buying it for a team **A company can buy it** · Yes — This is sold to companies only: the three tiers are organisation-level plans negotiated through a demo, and the vendor counts hundreds of corporate customers rather than individual users. > Hired by over 500 companies, Piper the AI SDR Agent is boosting pipeline and efficiency for marketers around the world. > — https://www.qualified.com/pricing · Pricing page, Customer Success section **Seat model** · Partly — Named user accounts exist for sales reps plus a designated Qualified Admin, but no per-seat price, minimum or ceiling is published. > Train your SDR team to have live chat conversations in Qualified by completing user setup, providing a sales user overview, and reviewing chat best practices > — https://www.qualified.com/implementation · Implementation phases, sales-team training step **Admin controls** · Yes — Administrators constrain the agent in Agent Studio through guardrails and rules of engagement that govern which buyers it engages and how it behaves, alongside onboarding and evaluation controls. > AGENT STUDIO Onboarding Training Content Goals Guardrails Evaluation Coaching Guides > — https://www.qualified.com/platform · Platform page, Agent Studio capability list **Audit log** · Partly — Auditability is claimed as a property of the Enterprise SAML SSO feature; no separate admin audit log is documented. > SAML 2.0 enhances user-based security and streamlines signup and login from trusted portals to enhance user experience, access management, and auditability. > — https://www.qualified.com/trust · Application Security, Single Sign-On **Single sign-on** · Partly — SAML single sign-on ships as a standard feature, but the two vendor pages disagree on which tier carries it: the pricing page lists it in the entry Premier plan while the trust page restricts it to an Enterprise plan. > Qualified offers assertion markup language (SAML)-based SSO as a standard feature to customers on its Enterprise plan. > — https://www.qualified.com/trust · Trust page, Application Security, Single Sign-On paragraph _Not established: Pooled budget_ ## What happens to your code **Opt out of training** · Yes — No opt-out is needed because the default is already exclusion: the privacy policy states customer information is not used to develop or train generalised AI or ML models and is not stored by its AI providers. > Your information is not used to develop, improve, or train generalized AI and/or ML models and will not be stored by our AI service providers > — https://www.qualified.com/legal/privacy · Privacy Policy, Section 3 How We Use Your Information **Data residency** · Yes — The jurisdiction is stated plainly and is singular: all customer data sits in AWS US-East in Northern Virginia, and the vendor says it offers no EU storage option, so EU-only residency is not available. > Qualified data resides in the US-East region of AWS, located in Northern Virginia, USA. Qualified does not have any data storage options in the EU at this time. > — https://www.qualified.com/trust · Trust page, Infrastructure and Network Security, data location paragraph **Getting out** · Partly — Data can be pulled out programmatically through the v2 API into a warehouse or CDP and individuals can be deleted by API, but API access sits in the Enterprise tier and no contract exit or credit-expiry terms are published. > The Qualified Enterprise API connects your Qualified data to your warehouse, CDP, and downstream systems. > — https://app.qualified.com/docs/api · Qualified Enterprise API (2.0) reference, Overview section **Certifications** · Partly — A SOC 2 Type II audit is performed annually and the report is available on request, and GDPR compliance is claimed; the ISO 27001 accreditation cited belongs to AWS as host, not to Qualified itself. > Qualified undergoes a SOC 2 Type II audit annually. Contact your Qualified Representative to request access to the current report. > — https://www.qualified.com/trust · Trust page, SOC-2 Type II Report section ## Provenance Every fact above comes from the vendor. Nothing here is independently corroborated yet. ## Coverage elsewhere Pages about this product that the vendor does not control. The label states how independent each one is. | Source | Kind | Read | | --- | --- | --- | | salesforce.com | A competitor's comparison | 2026-08-23 | | appexchange.salesforce.com | A competitor's comparison | 2026-08-23 | | vendr.com | Independent source | 2026-08-23 | | knock-ai.com | Independent source | 2026-08-23 | | crunchbase.com | Platform record | 2026-08-23 | | en.wikipedia.org | Platform record | 2026-08-23 | ## What changed - 2026-09-22 — Capabilities · Commercial terms · Free tier · Price - 2026-09-02 — Capabilities · Commercial terms · Free tier - 2026-08-31 — Capabilities · Commercial terms · Free tier - 2026-08-22 — Alternatives · Crunchbase link · LinkedIn link · One-liner · Summary ## Correcting this record Anything marked "Not established" is a question we have not answered — it is not a No. If you represent Qualified, or anything here is wrong or out of date, you can supply it with a source: the operations this site accepts from an agent are listed at https://theagentsindex.com/.well-known/agents.json — that catalogue needs no key to read, and each entry states its own auth. Supplying evidence is free. Nothing that can be bought here changes what a field says, whether a gap is closed, or how this record is scored.