# VeraDial — AI receptionist and verified US/Canadian business line that answers calls and texts and places outbound calls.

> Source: The Agents Index — https://theagentsindex.com/veradial (structured, researched, re-verified)
> Facts last verified: 2026-09-26

VeraDial is a small-business phone app whose AI receptionist, Vera, answers inbound calls and texts 24/7 on a dedicated US or Canadian number. On higher tiers she also places goal-driven outbound calls and returns transcripts and summaries.

| Fact | Value |
| --- | --- |
| Website | https://veradial.com |
| Price | from $14.99/month billed monthly, $12.50/month billed annually |
| Free trial | Partly |

No standing free plan: the vendor's machine-readable pricing states 'No free tier.' Vera Lite and Vera Plus each include a 7-day free trial capped at 50 AI-receptionist minutes, 50 calling minutes, 30 AI-calling minutes and 10 live-translation minutes; Vera Business starts immediately with no trial. A browser live demo can be used with no signup.

## What it does

**Done-for-you service** · No — You run the software yourself: the vendor explicitly removes the onboarding call and sales demo, and setup is a self-serve number pick plus a website URL, though the Business tier suggests a pre-purchase scoping conversation.

> No onboarding call, no sales demo, no “let’s hop on a call.” Pick a number, build Vera from your website, and she answers the next one.
> — https://veradial.com · Homepage, 'Set it up in three steps, then Vera picks up' section intro

## How much it does unattended

**Runs autonomously** · Yes — Vera handles whole inbound calls with no human present, resolving routine questions and taking messages, and outbound AI calls run a goal-directed conversation end to end before reporting back.

> Vera, the AI receptionist, answers inbound calls 24/7 — answers questions from your business profile, takes messages, connects real callers through, transcript and summary every time
> — https://veradial.com/pricing.md · Vera Lite plan bullet list

**Agent permissions** · Partly — Each line runs in approve mode or auto mode, so the owner decides per line whether Vera sends a reply herself; auto mode still falls back to human review when the model asks for a person.

> in approve mode nothing is sent until you review and tap to send, and you may edit the draft first; in auto mode an eligible draft is sent automatically, and a draft is downgraded to pending review when the model asks for a human
> — https://veradial.com/privacy · Section 1, 'AI SMS receptionist drafts' paragraph

_Not established: Multi-agent_

## Which models it runs on

**Claude** · No — Claude is supported only as a client that reads your account through the MCP connector; the vendor's own complete list of voice providers for AI calls does not include Anthropic, so Claude does not drive the conversations.

> Call audio is processed in real-time by the selected AI provider (ElevenLabs, OpenAI, Google, or xAI) and is not stored by VeraDial.
> — https://veradial.com/privacy · Section 1, 'AI Call data' paragraph

**GPT** · Yes — OpenAI is one of the named providers that can run the live conversation, and it is the sole provider used for two-way call translation.

> When OpenAI is selected as the AI provider, call audio and your instructions or screening prompts are processed in real-time by OpenAI's Realtime API to generate the AI agent's responses.
> — https://veradial.com/privacy · Section 3 Third-Party Services, OpenAI entry

_Not established: Open models, Model choice_

## Where you use it

**On the command line** · Partly — There is no VeraDial CLI, but developer terminal clients can attach to the read-only MCP server after a manual one-time approval, which gives terminal access to account records only.

> Developer clients such as Claude Code, Codex CLI, and Cursor use the same MCP server URL after a quick one-time approval by VeraDial.
> — https://veradial.com/for-agents · FAQ, 'Which AI apps can connect?'

**In a browser** · Yes — Besides the two mobile apps there is a hosted web console at app.veradial.com, with web checkout and a browser-based live demo needing no install.

> Vera Lite and Plus web checkout: https://app.veradial.com/signup
> — https://veradial.com/pricing.md · 'How to buy' section

## Whose machine it runs on

**Self-hosted** · No — Everything runs in the vendor's own single-region stack — Supabase in US-West-2 plus Twilio for carriage — and no bring-your-own-infrastructure option is offered on any tier.

> Your data is stored and processed in the United States (US-West-2 region, Oregon).
> — https://veradial.com/privacy · Section 8, Data Processing & International Transfers

_Not established: Open source_

## What it costs to run

**How it meters** · Yes — Billing is a flat monthly or annual subscription per plan with pooled minute allowances, explicitly not per seat and with no activation fee; extra lines are a fixed monthly add-on.

> Currency: USD. Monthly and annual billing are available. No per-seat charges or activation fees. No free tier.
> — https://veradial.com/pricing.md · Header block above the plan list

**Free tier** · Partly — There is no standing free plan, which the vendor states outright, but Vera Lite and Vera Plus each open with a 7-day free trial on capped minutes, Vera Business starts paid with no trial, and a browser demo needs no signup.

> 7-day free trial: 50 AI-receptionist minutes, 50 calling minutes, 30 AI-calling minutes, and 10 live-translation minutes
> — https://veradial.com/pricing.md · Vera Lite plan bullet list

**API access** · Partly — No public REST API is documented; programmatic reach is signed outbound event webhooks from Vera Plus upward, plus a read-only connector, so you can receive events but not drive the product from your stack.

> Signed event webhooks for Zapier, Make, n8n, and your own tools
> — https://veradial.com/pricing.md · Vera Plus plan bullet list

**MCP server** · Yes — A remote MCP server lets any MCP client read that customer's calls, transcripts, texts and usage over OAuth, included on every plan at no extra charge, but it cannot write anything.

> VeraDial exposes a remote MCP server at https://api.veradial.com/mcp. Any MCP-compatible assistant can connect over OAuth 2.1 using the customer's existing VeraDial login and read that customer's own account
> — https://veradial.com/for-agents · 'Short Answer' block under the hero

_Not established: Bring your own key_

## Buying it for a team

**A company can buy it** · Yes — A business can buy the three-line Business plan for a whole front desk, and rollouts beyond five lines are sold as a written quoted package rather than self-serve.

> Line count, capacity, integration work, onboarding, and support are defined in the quote
> — https://veradial.com/pricing.md · Custom — Quote only section

**Seat model** · Yes — Seats are not charged for but they are capped: the owner plus one teammate on Plus and up to three on Business, with each teammate getting their own login and assigned lines.

> Plus includes one teammate; Business includes up to three teammates. The owner is additional, with no extra seat charge.
> — https://veradial.com/pricing.md · Line directly below the Vera Business plan block

**Pooled budget** · Yes — One balance serves the whole account: receptionist, calling, AI-calling and translation minutes are monthly totals shared across every active line and teammate.

> unlimited AI-receptionist answering under fair use, 900 calling minutes, 300 AI-calling minutes, and 60 live-translation minutes each month, shared across the account
> — https://veradial.com/pricing.md · Vera Business plan bullet list

**Admin controls** · Partly — The owner controls which lines each teammate may touch and keeps billing and business settings to themselves, and can force review of every AI reply — but there is no policy engine beyond those switches.

> Each teammate has their own login and can handle calls, messages and voicemail on the lines you assign. Billing and business settings stay with the owner
> — https://veradial.com/faq · Team & shared lines, 'Can my teammate use the same business number?'

**Audit log** · Partly — Per-action attribution exists for teammates and is retained for the life of the owner's account, but the vendor documents no exportable administrative audit trail for settings or billing changes.

> Team access records: Invitations, line assignments, and per-action attribution are retained for the lifetime of the owner's account.
> — https://veradial.com/privacy · Section 6 Data Retention, 'Team access records' bullet

_Not established: Single sign-on_

## What happens to your code

**Opt out of training** · Yes — The vendor states flatly that transcripts are not used to train models, so there is nothing to opt out of; the same assertion is repeated for calendar and appointment data.

> AI call transcripts are generated automatically and stored in your account — they are not used to train AI models.
> — https://veradial.com/faq · Privacy & Security, 'Is my data secure?'

**Data residency** · Yes — Storage and processing sit in the United States, Oregon specifically, with non-US customers consenting to the transfer; sub-processors may hold data in their own regions.

> Your data is stored and processed in the United States (US-West-2 region, Oregon). If you are located outside the United States, your data will be transferred to and processed in the United States.
> — https://veradial.com/privacy · Section 8, Data Processing & International Transfers

**Getting out** · Partly — Deletion is immediate and thorough and numbers are released back to the carrier, but no bulk export of calls, transcripts or messages is documented — the read-only connector is the nearest thing to a data-out path.

> Account deletion is immediate and irreversible. Once confirmed, your account and all associated data are permanently removed.
> — https://veradial.com/delete-account · 'How to Delete Your Account' section, closing paragraph

**Certifications** · Partly — The SOC 2 Type II claim belongs to Twilio as the carriage layer, not to VeraDial itself; GDPR, PIPEDA, CCPA and Quebec Law 25 rights are honoured, while HIPAA and regulated-industry features are explicitly excluded at every price.

> HIPAA compliance or regulated-industry compliance features
> — https://veradial.com/pricing.md · 'Not included at any price' list, final bullet

## Provenance

Every fact above comes from the vendor. Nothing here is independently corroborated yet.

## Coverage elsewhere

None recorded. Every fact above comes from the vendor and is not independently corroborated yet.

## What changed

- 2026-09-26 — Capabilities · Free tier
- 2026-09-22 — Capabilities · Commercial terms · Free tier · Price

## Correcting this record

Anything marked "Not established" is a question we have not answered — it is not a No. If you represent VeraDial, or anything here is wrong or out of date, you can supply it with a source: the operations this site accepts from an agent are listed at https://theagentsindex.com/.well-known/agents.json — that catalogue needs no key to read, and each entry states its own auth.

Supplying evidence is free. Nothing that can be bought here changes what a field says, whether a gap is closed, or how this record is scored.