# VoiceAgents — Voice AI platform for phone agents that speak Yoruba, Igbo, Pidgin, Hausa and Nigerian English. > Source: The Agents Index — https://theagentsindex.com/voiceagent (structured, researched, re-verified) > Facts last verified: 2026-09-03 VoiceAgents is EqualyzAI's multi-tenant platform for building AI phone agents that handle inbound and outbound PSTN calls in Nigerian languages. Each agent runs a configurable speech-to-text, language-model and text-to-speech pipeline with knowledge bases, transcripts and recordings. | Fact | Value | | --- | --- | | Website | https://usevoiceagent.ai | | Price | from $15/month billed monthly, $12.50/month billed annually | | Free trial | Yes | A free trial credit is applied automatically at signup; the vendor does not publish the credit amount or a minute allowance. The Trial tier is rate-limited to 30 API requests per minute against 100 on Starter. No $0 plan appears on the pricing cards, so the cheapest ongoing path is Starter. ## What it does **Done-for-you service** · No — Self-serve SaaS the customer configures; Enterprise adds a dedicated technical account manager for support, not build-and-run delivery. > Voice Agent Platform Access: A cloud-hosted, software-as-a-service (SaaS) platform that enables You to create, configure, and deploy AI-powered voice agents. > — https://usevoiceagent.ai/terms-of-service · Section 2, Platform Overview / Service Description, first bullet ## How much it does unattended **Runs autonomously** · Yes — Agents answer and place calls unattended and hand off to a human only when they cannot handle the caller. > It automatically escalates to a human agent so no customer is ever left stranded. Your business stays professional, always. > — https://usevoiceagent.ai/ · FAQ, answer to 'What if the AI doesn't understand my customer?' **Multi-agent** · No — The documented architecture is one STT-LLM-TTS pipeline per call, and the only handoff described is a transfer to a phone number; no agent-to-agent coordination appears in the platform's feature list. > Every agent runs a real-time STT → LLM → TTS pipeline: speech from the caller is transcribed, sent to your chosen language model, and the response is synthesized back as natural voice > — https://usevoiceagent.ai/docs · Introduction › Overview, second paragraph; Key Features list and Architecture table name no orchestration layer **Agent permissions** · Partly — Behaviour is bounded by per-agent call settings: greeting, interruption threshold, silence timeout, end-call phrases, transfer number, a hard max call duration and a recording toggle. There is no per-action approval gate. > These settings control how the agent behaves during a call. > — https://usevoiceagent.ai/docs · Agent Setup › Call Settings, intro sentence above the settings table ## Which models it runs on **Claude** · Yes — Anthropic is one of three selectable LLM providers, chosen per agent. > Mix and match STT, LLM, and TTS providers per agent. OpenAI, Anthropic, ElevenLabs, Deepgram, and more. > — https://usevoiceagent.ai/docs · Introduction › Key Features, Multi-provider AI card; models listed in Agent Setup › Language Model (LLM) provider table, Anthropic row **GPT** · Yes — OpenAI is a selectable LLM provider per agent, and also appears as an STT and TTS provider. > Mix and match STT, LLM, and TTS providers per agent. OpenAI, Anthropic, ElevenLabs, Deepgram, and more. > — https://usevoiceagent.ai/docs · Introduction › Key Features, Multi-provider AI card; models listed in Agent Setup › Language Model (LLM) provider table, OpenAI row **Open models** · No — The supported-provider list for the LLM layer is closed at three hosted, closed-weight vendors; no open-weight model, local runtime or custom endpoint appears in any provider table. > LLM Generates agent response OpenAI, Anthropic, Google > — https://usevoiceagent.ai/docs · Introduction › Architecture, layer table, LLM row, Supported Providers column **Model choice** · Yes — The buyer picks the STT, LLM and TTS provider and model independently for each agent; the cheapest paid plan includes all of them. > Mix and match STT, LLM, and TTS providers per agent. OpenAI, Anthropic, ElevenLabs, Deepgram, and more. > — https://usevoiceagent.ai/docs · Introduction › Key Features, Multi-provider AI card ## Where you use it **On the command line** · No — The vendor states the surfaces as the dashboard and the REST API; no command-line tool is published anywhere on the site or in the docs. > Developer-first: Everything you can do in the dashboard is also available via the REST API. > — https://usevoiceagent.ai/docs · Introduction › Overview, Developer-first paragraph **In a browser** · Yes — A hosted dashboard is the primary surface, with a browser-based API explorer alongside it. > Developer-first: Everything you can do in the dashboard is also available via the REST API. > — https://usevoiceagent.ai/docs · Introduction › Overview, Developer-first paragraph ## Whose machine it runs on **Self-hosted** · No — Cloud-hosted SaaS only; the sole infrastructure concession named for enterprise deployments is a zero-retention configuration, not customer-run infrastructure. > A cloud-hosted, software-as-a-service (SaaS) platform that enables You to create, configure, and deploy AI-powered voice agents. > — https://usevoiceagent.ai/terms-of-service · Section 2, Platform Overview / Service Description, Voice Agent Platform Access bullet **Open source** · No — The vendor claims exclusive ownership of the platform software, APIs and models and contractually forbids reverse engineering. > modify, make derivative works of, disassemble, reverse compile, or reverse engineer any part of the Platform, or attempt to bypass any security measures > — https://usevoiceagent.ai/terms-of-service · Clause 7.4, restriction (ii) ## What it costs to run **How it meters** · Yes — Priced per call minute: each plan bundles an allowance and meters overage per minute, cheaper as the plan rises. > 150 mins ($0.12/min overage) > — https://usevoiceagent.ai/#pricing · Pricing section, Starter plan card, first feature bullet **Free tier** · Yes — Self-serve signup applies a trial credit automatically; the vendor does not publish the credit amount, and Trial is rate-limited to 30 API requests per minute. > A free trial credit is applied automatically so you can start making calls right away. > — https://usevoiceagent.ai/docs · Quick Start › Create an Account, step 3 **API access** · Yes — REST API with x-api-key auth covering agents, outbound calls, transcripts and recordings; the cheapest paid plan lists read/write API, and the Trial tier already has an API rate limit. > API Access: Programmatic access to the platform via API for custom integrations and automation. > — https://usevoiceagent.ai/terms-of-service · Section 2, Platform Overview / Service Description, second bullet **MCP server** · Partly — MCP is named as a mechanism for the customer's agent to reach external systems, and as a Starter plan bullet; no MCP server is documented for another agent to query, and the developer docs and OpenAPI spec never mention MCP. > Where you configure integrations with external systems via MCP or other integration mechanisms, you are responsible for ensuring your use of those integrations complies with the terms > — https://usevoiceagent.ai/terms-of-service · Section 11, Third-Party Services and Integrations, second paragraph **Bring your own key** · No — Inference is bundled and metered by the vendor: plans include all LLM/STT/TTS and bill per minute. No provider configuration table in Agent Setup accepts a customer API key or endpoint. > All LLM/STT/TTS > — https://usevoiceagent.ai/#pricing · Pricing section, Starter plan card, fourth feature bullet ## Buying it for a team **A company can buy it** · Yes — Signup creates an organisation as the billing tenant, the terms require authority to bind an entity, and Business and Enterprise plans are sold to companies. > After sign-up, you'll be prompted to create your organisation. Enter your company name — this sets up your tenant. > — https://usevoiceagent.ai/docs · Quick Start › Create an Account, step 2 **Seat model** · No — Not seat-priced: plans meter call minutes, phone numbers and knowledge-base documents, agents are unlimited, and API rate limits are per tenant. No plan card names a seat count or per-user price. > Start with the plan that fits, scale up as you grow, and top up credits whenever you need more. Build unlimited agents that speak your customers' language. > — https://usevoiceagent.ai/#pricing · Pricing section, intro paragraph above the plan cards **Pooled budget** · Yes — Allowances and limits are account-wide: every API key on a tenant draws on one rate limit, and plan minutes are a single tenant balance. > Rate limits are applied per tenant (all API keys for an account share the same limit). > — https://usevoiceagent.ai/docs · API Reference › Rate Limits, sentence above the per-plan table **Admin controls** · Partly — Tenants configure agent call settings and their own recording and transcript retention, but no role-based permission model or policy engine for authorised users is documented. > Customers may configure their own retention settings for call recordings, transcripts, and related data within the platform. > — https://usevoiceagent.ai/privacy-policy · Section 9, Data Retention, first paragraph **Audit log** · Partly — Immutable audit trails for administrative action are asserted as EqualyzAI's own security control; no customer-visible audit log appears in any plan or in the docs, where Growth's export is call logs in CSV/JSON. > Immutable audit logging: Access to sensitive data and administrative actions are logged in tamper-resistant audit trails. > — https://usevoiceagent.ai/privacy-policy · Section 15, Data Security, measures list **Single sign-on** · No — Account access is name, email and password with MFA for privileged access; the Enterprise plan's bullets name tailored minutes, phone numbers, a dedicated TAM and SLAs, and no page mentions SAML or OIDC. The only Google OAuth is a Calendar integration, not a login method. > Go to the sign-up page and enter your name, email, and a strong password (min 6 chars, one uppercase, one number, one special character). > — https://usevoiceagent.ai/docs · Quick Start › Create an Account, step 1 ## What happens to your code **Opt out of training** · Yes — Model training on customer voice, transcripts and end-user communications is disclaimed by default, and opting out of call recording also removes the aggregated de-identified service-improvement use; any wider training needs explicit opt-in. > EqualyzAI does not use Customer voice data, call transcripts, or end-user communications to train or improve its AI models for model training purposes > — https://usevoiceagent.ai/privacy-policy · Section 5, Voice Data and AI Model Training, first paragraph **Data residency** · Partly — Nigerian jurisdiction under the NDPA, but voice data may be processed outside Nigeria by AI, cloud and speech sub-processors under NDPC-approved transfer safeguards; no region selection is offered. > some of our sub-processors including AI model providers, cloud infrastructure providers, and speech processing services may process personal data outside Nigeria > — https://usevoiceagent.ai/privacy-policy · Section 8, International Data Transfers, first paragraph **Getting out** · Partly — Export is real: transcripts via API, CSV/JSON log exports from Growth up, and a 30-day post-termination export window. But no page states whether unused minutes or topped-up credits expire, and partial billing periods are non-refundable. > EqualyzAI will make your Customer Data available for export for a period of 30 days following termination, after which it may be permanently deleted > — https://usevoiceagent.ai/terms-of-service · Clause 14.3, Termination **Certifications** · Partly — Compliance is framed entirely on Nigerian law (NDPA 2023, NDPR 2019, NDPC oversight), with a DPA available and TLS 1.2+ and AES-256 asserted. No SOC 2, ISO 27001 or GDPR certification is claimed anywhere on the site. > in accordance with the Nigeria Data Protection Act (NDPA) 2023, and all applicable guidelines and directives issued by the Nigeria Data Protection Commission (NDPC) > — https://usevoiceagent.ai/privacy-policy · Section 1, Who We Are, second paragraph ## Provenance 1 of 7 sources behind the facts above are independent of the vendor. ## Coverage elsewhere Pages about this product that the vendor does not control. The label states how independent each one is. | Source | Kind | Read | | --- | --- | --- | | equalyz.ai | Independent source | 2026-08-24 | ## What changed - 2026-09-03 — Capabilities · Commercial terms · Free tier - 2026-09-01 — Capabilities · Commercial terms · Free tier - 2026-08-31 — Capabilities · Commercial terms · Free tier · Price - 2026-08-24 — Alternatives · Documentation link · LinkedIn link · One-liner · Summary ## Correcting this record Anything marked "Not established" is a question we have not answered — it is not a No. If you represent VoiceAgents, or anything here is wrong or out of date, you can supply it with a source: the operations this site accepts from an agent are listed at https://theagentsindex.com/.well-known/agents.json — that catalogue needs no key to read, and each entry states its own auth. Supplying evidence is free. Nothing that can be bought here changes what a field says, whether a gap is closed, or how this record is scored.