# VoiceFleet — Inbound AI phone receptionist for small businesses: answers calls, captures bookings, escalates urgent callers.

> Source: The Agents Index — https://theagentsindex.com/voicefleet (structured, researched, re-verified)
> Facts last verified: 2026-10-03

VoiceFleet is an inbound AI voice receptionist for small businesses and call centres, reached by forwarding an existing business line to it. It answers calls around the clock, handles customer-approved FAQs, captures messages and booking requests through calendar integrations, and escalates urgent callers to staff.

| Fact | Value |
| --- | --- |
| Website | https://voicefleet.ai |
| Price | from €99/month |
| Free trial | Partly |

7-day free trial on every plan (Starter, Growth, Pro), no setup fee, cancel anytime; no standing free plan. The pricing page states 'No card required to create your account', while the plan comparison table's 'Credit card required for trial' row renders a check icon for all three plans - the two statements conflict.

## What it does

**Done-for-you service** · Partly — You buy and run the software yourself, but the vendor does the initial configuration: setup and onboarding support is a plan row on all three tiers and the pricing page offers founder-led help with greetings, escalation rules and integrations.

> Get hands-on configuration help for greetings, escalation rules, integrations, and call summaries.
> — https://voicefleet.ai/pricing · 'Early-stage, pilot-first rollout' section, 'Founder-led onboarding / Direct setup support' card

## How much it does unattended

**Runs autonomously** · Yes — The assistant completes an inbound call end to end — greeting, FAQ answers, detail capture, booking request — and only pulls a human in when its configured rules say to, which is the vendor's stated design.

> Your customers call your existing number. VoiceFleet handles the conversation. Staff are only contacted when the AI determines human attention is needed.
> — https://voicefleet.ai/ · 'No Call Loops. One-Way Flow.' section, closing paragraph

**Agent permissions** · Partly — Scope is set by the customer rather than open-ended: instructions, approved FAQs, booking rules and escalation thresholds define what the assistant may do, and the terms require the buyer to keep a human fallback rather than rely on it alone.

> VoiceFleet handles calls using instructions, FAQs, integrations, and escalation rules configured by the customer.
> — https://voicefleet.ai/ · 'What is VoiceFleet?' direct-answer block, pull quote

_Not established: Multi-agent_

## Which models it runs on

**GPT** · Yes — OpenAI is the named language-model subprocessor in the published DPA schedule, so GPT models do the comprehension work; the buyer does not select the model and the vendor may swap providers.

> OpenAI	Language-model processing	EEA / United States depending on configuration
> — https://voicefleet.ai/dpa · Schedule 3 - Core subprocessors, OpenAI row

**Model choice** · No — The buyer picks a plan, not a model: the stack is chosen and may be replaced by the vendor under the terms, and no model-selection control is published on any tier.

> We may improve or change the service and replace providers where this does not materially reduce the purchased core service.
> — https://voicefleet.ai/terms · Section 10, Service changes, availability, and support

_Not established: Claude, Open models_

## Where you use it

**In a browser** · Partly — A hosted dashboard is where you configure and review calls, but the analytics dashboard is gated to Growth and Pro and multi-location management to Pro only, so the entry tier gets a thinner web surface.

> Growth & Pro ## Analytics Dashboard Track call volumes, peak hours, popular orders, and more.
> — https://voicefleet.ai/features · Features grid, Analytics Dashboard card with its 'Growth & Pro' tier label

## Whose machine it runs on

**Self-hosted** · No — It is a hosted telephony service: the vendor provisions the numbers, hosts the application on Vercel and Supabase and routes calls through its own providers, with regional deployment the only infrastructure choice offered.

> Provider resilience, backups, recovery procedures, and regional deployment options where available.
> — https://voicefleet.ai/dpa · Schedule 2 - Baseline technical and organisational measures, sixth bullet

**Open source** · No — The terms reserve all platform rights to the vendor and forbid reverse engineering; no repository, licence or source distribution is referenced anywhere on the site.

> VoiceFleet and its licensors retain all rights in the platform, software, documentation, branding, and service improvements.
> — https://voicefleet.ai/terms · Section 7, Customer content and intellectual property, second paragraph

## What it costs to run

**How it meters** · Yes — Billing is prepaid minutes on a monthly plan, not seats and not per call: 500, 1,000 or 2,000 included minutes, with the vendor publishing approximate call equivalents of ~200, ~400 and ~800.

> Pricing model	Prepaid minutes	Prepaid minutes	Prepaid minutes
> — https://voicefleet.ai/pricing · Full Plan Comparison, Volume & Billing section, 'Pricing model' row

**Free tier** · Partly — There is a free way in but no standing free plan: every tier carries a 7-day trial with no setup fee, after which a paid plan starting at EUR 99 per month is the only path.

> Yes. Every plan comes with a 7-day free trial so you can test VoiceFleet with your real business calls before committing. Cancel anytime during the trial.
> — https://voicefleet.ai/pricing · Frequently Asked Questions, 'Is there a free trial?' expanded answer

**API access** · Partly — Programmatic output exists only as outbound webhooks and only on the top tier; no public REST API, keys or developer documentation are published, so you can receive events but not drive the assistant from your own stack.

> Notifications SMS alerts Email summaries Webhooks (Pro)
> — https://voicefleet.ai/ · 'Enterprise-Grade Infrastructure' section, Notifications capability card

_Not established: MCP server, Bring your own key_

## Buying it for a team

**A company can buy it** · Yes — The service is sold to businesses only and explicitly not to consumers, with registration binding the business and order forms available alongside self-serve checkout.

> VoiceFleet is offered only to businesses, sole traders, and persons acting for a business—not to consumers for personal use.
> — https://voicefleet.ai/terms · Section 1, Parties and business use, second paragraph

**Seat model** · No — Nothing is priced per seat: the three plans differ by included minutes and parallel call capacity, and no per-user charge, seat floor or seat ceiling appears in the 30-row comparison table.

> Parallel call capacity	3	5	10
> — https://voicefleet.ai/pricing · Full Plan Comparison, Volume & Billing section, 'Parallel call capacity' row

**Pooled budget** · Yes — One monthly minute balance serves the whole account rather than individual users, and when it runs out with hard stop active inbound AI calls pause instead of overflowing into overage.

> No overage; pauses when hard stop is active
> — https://voicefleet.ai/pricing · Full Plan Comparison, Volume & Billing section, 'Zero-balance policy' row

**Admin controls** · Partly — Constraint is real but coarse: role-based workspace access and restricted administrative access are documented in the DPA, and the customer controls scripts, booking rules and escalation, yet no granular admin policy console or permission matrix is published.

> Authenticated accounts, scoped service credentials, role-based workspace access, and restricted administrative access.
> — https://voicefleet.ai/dpa · Schedule 2 - Baseline technical and organisational measures, second bullet

**Audit log** · Partly — Login and audit events are recorded and security logs kept for about twelve months, but these are vendor-side security logs; no customer-visible administrative audit trail or export is described on any tier.

> Technical and security data, including IP address, device/browser information, login and audit events, region, referral source, and service usage.
> — https://voicefleet.ai/privacy · Section 2, 'Personal data we process and where it comes from', third bullet

**Single sign-on** · Partly — Google and Microsoft sign-in is documented as a customer-selected authentication integration, but no SAML or OIDC enterprise SSO is named anywhere, and no tier lists SSO as a feature.

> Google and Microsoft	Customer-selected authentication, calendar, and productivity integrations
> — https://voicefleet.ai/dpa · Schedule 3 - Core subprocessors, Google and Microsoft row

## What happens to your code

**Opt out of training** · Partly — The no-training commitment is scoped: it is stated firmly for Google Calendar data, while general product improvement runs on legitimate interests with opt-out controls rather than being off by default.

> We do not sell Google user data, use it for advertising, or use it to train general-purpose AI models.
> — https://voicefleet.ai/privacy · Section 5, Google user data, third paragraph

**Data residency** · Partly — Ireland-operated with customer-selected regions for database and voice orchestration, but the vendor states plainly that some providers or chosen integrations may still process data outside the EEA under SCCs.

> We offer regional configurations, but some providers or customer-selected integrations may process data outside the EEA.
> — https://voicefleet.ai/privacy · Section 7, International transfers, first sentence

**Getting out** · Partly — Export is available during the term and deletion or return happens within about 30 days of termination, but prepaid minute packs and top-ups are non-refundable once applied, so unused balance is lost on exit.

> Usage packs, top-ups, and other one-off purchases are charged when authorised and are generally non-refundable once applied or consumed.
> — https://voicefleet.ai/terms · Section 9, Plans, trials, fees, and renewal, fifth bullet

**Certifications** · Partly — GDPR posture is documented in depth with a published DPA, SCCs, a subprocessor schedule and baseline security measures, but no SOC 2 or ISO 27001 certification is claimed and third-party assurance is offered only as whatever exists.

> VoiceFleet will provide relevant policies, summaries, and third-party assurance that it has available.
> — https://voicefleet.ai/dpa · Section 9, Return, deletion, and audits, second paragraph

## Provenance

Every fact above comes from the vendor. Nothing here is independently corroborated yet.

## Coverage elsewhere

None recorded. Every fact above comes from the vendor and is not independently corroborated yet.

## What changed

- 2026-10-03 — Capabilities · Commercial terms · Free tier · Price

## Correcting this record

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