# Voiceflow — Build chat, phone and SMS support agents from playbooks and deterministic workflows, on the model you choose. > Source: The Agents Index — https://theagentsindex.com/voiceflow (structured, researched, re-verified) Voiceflow is an enterprise platform for building and running AI customer-support agents across web chat, phone and SMS. Agents are assembled from playbooks, visual workflows, a knowledge base and tools that act in systems like Zendesk, Salesforce and Shopify. **Best for:** CX and support teams automating tier-1 resolutions across chat, phone and SMS | Fact | Value | | --- | --- | | Website | https://voiceflow.com | | Category | Conversational agent builders | | Open source | No | | Price | Price on request | | Price source | https://www.voiceflow.com/ai-info | | Price checked | 28 October 2026 | | MCP server | Yes | | API | Not stated | | Self-host | Partly, on Enterprise | | Facts | 19 facts from 10 sources | | Facts checked | 28 October 2026 | Screenshot of Voiceflow: https://theagentsindex.com/img/1920/screenshots/voiceflow.webp, captured 29 October 2026 **What we checked** - Pages last read: 28 October 2026 - Facts checked: 19 facts (From 10 sources) - AI answers: Named in 13 of 151 (Our October check) ## What we checked on Voiceflow ### How much it does unattended **Multi-agent** · Yes — The Crew step groups several playbooks as subagents that hand tasks to each other inside the step, with routing in-step rather than through a separate routing agent and exit conditions set globally on the crew. > The Crew step lets you group multiple playbooks together so they can hand off tasks between each other directly. > — https://www.voiceflow.com/docs/documentation/build/steps/crew · Crew step reference, opening paragraph, checked 28 October 2026 **Agent permissions** · Yes — The buying team writes the guardrails: a global prompt, playbooks, workflows and escalation rules decide when the agent acts alone and when it hands a conversation to a person, and every path can be tested before customers see it. > The agent follows the playbooks, workflows, and escalation rules your team writes. You can inspect and test every path before customers see it. > — https://www.voiceflow.com/ai-info · Why teams choose Voiceflow, 'You control the logic' bullet, checked 28 October 2026 ### Which models it runs on **Open models** · Yes — The published credit table bills open-weight models served through Groq alongside the closed providers, so a team can run Llama, Qwen or gpt-oss families as the agent's model rather than only hosted frontier models. > llama-3.3-70b-versatile > — https://www.voiceflow.com/docs/documentation/account-management/billing/credits-pricing-table · Large Language Models table, Groq rows, checked 28 October 2026 **Model choice** · Yes — You pick the model per agent and per playbook from several providers, can override the project default inside a playbook, and can set a fallback provider for outages; Voiceflow also ships its own tuned model as one option. > Teams choose the model for each agent and playbook from several providers, including Anthropic and Google. They can also use Voiceflow Core, Voiceflow's own model. > — https://www.voiceflow.com/ai-info · FAQ, 'Which AI models does Voiceflow use?', checked 28 October 2026 ### Whose machine it runs on **Self-hosted** · Partly — Agents run on Voiceflow's own infrastructure by default — environments are hosted there — and private cloud hosting is named only as an Enterprise plan inclusion, so a buyer below Enterprise cannot move the runtime. > Enterprise plans include unlimited product usage, single sign-on, private cloud hosting, and custom credit allotments. > — https://www.voiceflow.com/docs/documentation/account-management/billing · Plans section, Enterprise bullet, checked 28 October 2026 ### Building with it **Tracing and evals** · Yes — Each run is inspectable and scoreable: transcripts with call recordings, custom LLM evaluations that classify resolution and satisfaction, and an analytics dashboard with latency, credit usage and per-conversation cost that drills into individual logs. > The Analytics dashboard gives you a high-level view of how your agent is performing across production conversations. You can monitor evaluation results, usage patterns, costs, and operational metrics all in one place. > — https://www.voiceflow.com/docs/documentation/measure/analytics · Analytics page, opening paragraph, checked 28 October 2026 ### What it costs to run **How it meters** · Yes — Three meters stack: a monthly plan fee, add-ons such as editor seats, phone numbers and concurrent calls, and credits consumed per chat message, per phone minute and per 1K model tokens. > Your Voiceflow bill is made up of a monthly plan fee, optional add-ons like editor seats and phone numbers, and credit-based usage. > — https://www.voiceflow.com/docs/documentation/account-management/billing · Billing overview, opening paragraph, checked 28 October 2026 **Free tier** · Yes — There is a self-serve route with no sales call: a Free plan for trying the platform, and the agency path is advertised as a free trial that needs no credit card. > Free trial, no credit card required > — https://www.voiceflow.com/pricing · For Agencies & Partners card, Includes list, checked 28 October 2026 **MCP server** · Yes — Two hosted MCP endpoints are documented: an authenticated account server over OAuth that reads and writes workspace resources, and an unauthenticated documentation server with search and retrieval tools. > Server URL | `https://mcp.voiceflow.com/mcp` | Transport | Streamable HTTP | Authentication | Browser OAuth > — https://www.voiceflow.com/agents/guides/voiceflow/skills/voiceflow-setup/references/mcp · Account connection settings table, checked 28 October 2026 **Bring your own key** · Yes — The pricing page states you can bring your own model rather than take the vendor's default, and voice is the same: a custom ElevenLabs voiceID can be connected to the agent's TTS settings. > Avoid model lock-in. Choose from the biggest LLM providers, or bring your own model. > — https://www.voiceflow.com/pricing · Why Voiceflow section, 'Ultimate control' card, checked 28 October 2026 ### Buying it for a team **A company can buy it** · Yes — Billing sits at the organisation level with credits shared across all its workspaces, five workspace roles including a dedicated Billing role, and Enterprise contracts handled by a named account manager. > Everything is billed at the organization level, and the plan you pick determines which features you can use and how many credits you get each month. > — https://www.voiceflow.com/docs/documentation/account-management/billing · Billing overview, opening paragraph, checked 28 October 2026 **Seat model** · Yes — Only editing is seated: each paid plan bundles some free editor seats and more are bought as a monthly add-on, while viewer seats are free and unlimited on every plan. No seat floor or ceiling is published. > Editor seats let additional team members edit agents in your workspace. Every paid plan includes some free editor seats, and you can purchase more as needed. > — https://www.voiceflow.com/docs/documentation/account-management/billing · Add-ons section, Editor seats bullet, checked 28 October 2026 **Pooled budget** · Yes — Credits are a single organisation-level balance shared by every workspace, topped up monthly on paid plans, with optional auto top-ups when it hits zero rather than per-seat allowances. > Paid plans include a monthly credit allotment that resets at the start of each billing cycle, and credits are shared across all workspaces in your organization. > — https://www.voiceflow.com/docs/documentation/account-management/billing · Credits section, checked 28 October 2026 **Admin controls** · Yes — Five workspace roles plus per-project access grants constrain who may build and publish, and environment protection stops an Editor publishing to or merging into a protected production environment. > Editors cannot invite new members or change workspace settings, and cannot publish to or merge into a protected environment. > — https://www.voiceflow.com/docs/documentation/account-management/collaboration · Roles list, Editor bullet, checked 28 October 2026 **Audit log** · Yes — The security page names audit logging and alerting as part of the platform's security operations, alongside full project history tracking that records every publish as a restorable version. > Strong security foundations with encrypted credential storage (bcrypt), audit logging and alerting, granular access controls, continuous updates, and full project history tracking with rollback capability. > — https://www.voiceflow.com/security · How we protect your data, 'Security operations' card, checked 28 October 2026 **Single sign-on** · Partly — SAML 2.0 single sign-on is real and documented, but the connection is configured per organisation on the Enterprise plan only, so teams below Enterprise sign in without it. > Open Settings → SSO as an Enterprise organization administrator. The SAML connection applies to the organization. > — https://www.voiceflow.com/docs/documentation/account-management/sso/settings · SSO settings page, opening line, checked 28 October 2026 ### What happens to your code **Opt out of training** · Yes — Nothing to opt out of: the vendor states customer data trains no model of its own, and the third-party model providers it routes to are configured with zero data retention. > Voiceflow does not use customer data to train any machine learning or AI models. > — https://www.voiceflow.com/security · AI data privacy section heading and paragraph, checked 28 October 2026 **Getting out** · Yes — A project can be exported as a .vf file or cloned by link from the workspace menu, and conversation data is readable through transcripts and the API; unused credits do not carry over, since paid allotments reset each billing cycle. > From there you can also export the project as a `.vf` file or share a clone link that lets others copy your agent. > — https://www.voiceflow.com/docs/documentation/account-management/collaboration · Organizing your workspace section, checked 28 October 2026 **Certifications** · Yes — SOC 2 Type II, ISO/IEC 27001:2022 and GDPR are claimed with per-framework pages and a Trust Center, and HIPAA is framed as supporting compliant deployments rather than a certification. > Voiceflow is SOC 2 Type II compliant, ISO/IEC 27001:2022 certified, and GDPR compliant, and it supports HIPAA-compliant deployments. > — https://www.voiceflow.com/ai-info · FAQ, 'Is Voiceflow secure enough for regulated industries?', checked 28 October 2026 ## Voiceflow price and terms **Terms** - Free to start: Partly — A standing Free plan exists but has limited features and a one-time credit grant that does not renew, which the vendor says makes it unsuitable for production; the agency route is advertised as a free trial with no credit card required. **What needs a higher plan** - Enterprise: Self-hosted, Single sign-on ## For AI agents - MCP server: Yes Pricing page as we captured it: https://theagentsindex.com/img/1920/screenshots/voiceflow/pricing.webp, captured 29 October 2026 Read on https://www.voiceflow.com/ai-info, 28 October 2026. ## Voiceflow alternatives - [Botpress](https://theagentsindex.com/botpress) · Free plan, then $189 a month: AI agent platform with a visual studio, a code-first TypeScript ADK and a helpdesk, priced per conversation. - [Aisera Agent Composer (Agent Studio)](https://theagentsindex.com/aisera-agent-studio) · Price on request: Conversational, no-code builder for enterprise AI agents on the Aisera platform. - [Botsify](https://theagentsindex.com/botsify) · From $149 a month: White-label platform for building prompt-based AI chat and voice agents that agencies resell under their own brand. - [Kore.ai](https://theagentsindex.com/kore-ai) · Price on request: Enterprise agent platform whose agents are written in a compiled, typed DSL and governed by a deterministic validator. 2 of the 4 publish a price. [All 4 alternatives](https://theagentsindex.com/voiceflow/alternatives/) ## Questions about Voiceflow ### How much does Voiceflow cost? Voiceflow gives its price on request. From voiceflow.com/ai-info, checked 28 October 2026. ### Does Voiceflow have an API or an MCP server? It has an MCP server. ### Is Voiceflow open source, and can you host it yourself? You can host it yourself on Enterprise. ### What have we checked on Voiceflow? 19 facts, under these headings: How much it does unattended, which models it runs on, whose machine it runs on, building with it, what it costs to run, buying it for a team, what happens to your code. ### How do we check Voiceflow? We hold 19 facts on Voiceflow, quoted from 10 pages. Facts and price last checked 28 October 2026. How we check every listing: https://theagentsindex.com/methodology/ ## Sources and changes Last changed 29 October 2026 **Sources on voiceflow.com** (10) - https://www.voiceflow.com/docs/documentation/account-management/billing, read 28 October 2026 - https://www.voiceflow.com/ai-info, read 28 October 2026 - https://www.voiceflow.com/docs/documentation/account-management/collaboration, read 28 October 2026 - https://www.voiceflow.com/pricing, read 28 October 2026 - https://www.voiceflow.com/security, read 28 October 2026 - https://www.voiceflow.com/agents/guides/voiceflow/skills/voiceflow-setup/references/mcp, read 28 October 2026 - https://www.voiceflow.com/docs/documentation/account-management/billing/credits-pricing-table, read 28 October 2026 - https://www.voiceflow.com/docs/documentation/account-management/sso/settings, read 28 October 2026 - https://www.voiceflow.com/docs/documentation/build/steps/crew, read 28 October 2026 - https://www.voiceflow.com/docs/documentation/measure/analytics, read 28 October 2026 ## Is this yours? AI assistants like ChatGPT and Claude opened The Agents Index pages 2,746 times in September. Claim Voiceflow: https://theagentsindex.com/claim/voiceflow Report an error if a fact is wrong: hello@theagentsindex.com, subject "Report an error: Voiceflow (voiceflow)".