Aide

What it does

Done-for-you service

PartlyYou run the software yourself, but Aide's people do part of the build: guided setup on Starter, a dedicated implementation engineer and one custom integration built for you from Growth up, plus an embedded CSM.1 custom integration built for you and includedaide.app/pricing ↗

How much it does unattended

Runs autonomously

PartlyIt resolves whole conversations without a human once a Scenario is approved, but only on intents your team deployed and only when confidence clears the threshold; everything else escalates.the agent checks every condition against live data and acts only when all of them are met and its confidence clears your threshold. Everything else…aide.app/ai-agents ↗

Agent permissions

YesPermissions are explicit per intent: a Scenario names the conditions and the allowed actions, automation level is set to none, human-in-the-loop or fully agentic, and unmet conditions escalate instead of acting.Automation is deployed per intent at the level you choose: none, human-in-the-loop, or fully agentic.aide.app/security ↗

Not established: Multi-agent

Which models it runs on

Model choice

NoThe vendor picks the models: it states it runs its own, and gives buyers a 90-day deprecation notice rather than a model choice, which is a vendor-controlled model path, not a customer-selected one.Because we run our own models, we can afford to fix the root cause instead of farming the recurrence.aide.app ↗

Not established: Claude, GPT, Open models

Where you use it

On the command line

NoThere is no terminal product. Every surface Aide publishes is a hosted one: the helpdesk it plugs into and Aide Chat on your site, store or app, with setup described as one click and no engineering.One click into your helpdesk, direct read and write access to your commerce and CRM data, and every action logged. No migration, no replatforming, no…aide.app/ai-agents ↗

In a browser

YesHosted throughout: the agent and Copilot run inside Zendesk, Front, Gorgias or Gmail, and Aide Chat is a web widget you place on your own site, store or app, on every plan.Aide Chat on your site, store, or appaide.app/pricing ↗

Whose machine it runs on

Self-hosted

PartlyStandard deployment is Aide's Azure US East 2 tenancy, but the vendor says it can provision into public or private clouds where residency demands it; that is vendor-provisioned, not customer-run, and no tier or terms are given.Aide can be provisioned in public or private clouds for sovereign AI deployments where data residency requirements demand it.aide.app/security ↗

Open source

NoAide is a commercial hosted platform sold on per-conversation plans and installed from the Shopify and Zendesk marketplaces; no repository, licence or source distribution appears anywhere on the site or sitemap.Every plan includes every capability. Plans differ by included volume, connected stores or helpdesks, integration work, and how much of Aide's team…aide.app/pricing ↗

What it costs to run

How it meters

YesOne meter only, the conversation: each plan is a prepaid block, extra conversations bill at the plan rate ($0.50 on Starter down to $0.30 on Scale), and seats are never charged.One meter: the conversation. Each plan is a prepaid block of conversations at the plan rate plus the services that come with it.aide.app/pricing ↗

Free tier

PartlyYou can start without a sales call through the Shopify app, but only as a 14-day trial capped at 250 conversations with a card on file; the vendor states outright there is no standing free plan.Every plan starts with 14 days free with every capability on and up to 250 conversations, card on file through Shopify billing or Stripe. There is no…aide.app/pricing ↗

API access

PartlyThe API is for connecting your systems into Aide, not a published API for driving Aide from your stack: custom back-office systems connect via API or MCP, and no developer documentation or endpoint reference is published on the site.Aide connects to your TMS, billing system, ERP, or custom back office via API or MCP, so answers reflect what your systems actually know.aide.app/integrations ↗

MCP server

PartlyMCP is named as an inbound channel for Aide to reach your systems and pull context, not as an MCP server another agent could query; the direction of the connection is Aide reading your data.Aide pulls CRM, order, and account data over MCP or API, so every response fits the account in front of it.aide.app ↗

Not established: Bring your own key

Buying it for a team

A company can buy it

YesSold to companies, not individuals: plans are scoped by connected stores or helpdesks, include unlimited team members, and Enterprise is a committed volume on an annual or multi-year agreement with a named delivery team.Enterprise is a committed conversation volume on an annual or multi-year agreement, priced to your scale with a rate that steps down as volume grows.aide.app/pricing ↗

Seat model

NoThere is no seat model at all, by design: the meter is the conversation, team members are unlimited on every plan, and the vendor lists team seats among the things it never charges for.You pay for the conversations it works, never for seats, never for a customer's silence.aide.app/pricing ↗

Pooled budget

YesThe included conversation allowance is explicitly pooled across the account and the year, unused volume rolls forward two months on monthly plans, and annual pools roll into the next term on renewal.3,000 conversations a year, pooledaide.app/pricing ↗

Admin controls

YesConstraint is the product: the Agent Governance Engine executes only the procedures your team writes and approves, presents only configured options, and each intent is set to none, human-in-the-loop or fully agentic.Aide executes only the procedures your team writes and approves, presents only the options configured for the account state, acts only when it is…aide.app/security ↗

Audit log

YesEvery automated action is recorded in the Action Trace with the intent, the procedure, the data read and a confidence score, per conversation and across the operation; audit logs are also listed on every plan.The Action Trace records every automated action: which intent was recognized, which procedure ran, and what was done on the account.aide.app/security ↗

Single sign-on

PartlySSO is included on every plan per the comparison table, but the vendor never says which protocol, so SAML versus OIDC is unestablished; the row is a bundled yes with the standard unnamed.SSO, audit logs, data export, no training on your dataaide.app/pricing ↗

What happens to your code

Opt out of training

YesNo opt-out is needed because no training happens: models run at zero data retention under provider agreements, and 'no training on your data' is a checked row on all four plans including Starter.Model providers operate under zero-data-retention agreements: the conversations they process are not stored or used to train models.aide.app/security ↗

Data residency

PartlyEveryone lands in one region by default, Microsoft Azure US East 2; residency elsewhere exists only as a private or public cloud provisioning discussed at Enterprise, where the plan bullet itself hedges it.Custom DPA, BAA, audit rights, data residency when availableaide.app/pricing ↗

Getting out

PartlyData export is a checked row on every plan and Enterprise adds free export in its standard terms, but the other half of the question is worse than neutral: unused conversations expire after two months on monthly plans.Unused included conversations roll forward for two months on monthly plans, and annual pools roll into the next term when you renew on the same or a…aide.app/pricing ↗

Certifications

YesSOC 2 Type II verified by an independent auditor over an extended monitoring period with recurring audits, plus GDPR and HIPAA; the report is available on request for vendor review.Aide is SOC 2 Type II certified and GDPR and HIPAA compliant.aide.app/security ↗