AudioCodes Live Hub

What it does

Done-for-you service

PartlyThe product itself is self-service software you run, but AudioCodes sells support packages and professional-services hours as purchasable add-ons for onboarding and integration work.You can, at any time, purchase a dedicated support package from the Live Hub portal and a professional hours package to guide you closely in your…audiocodes.com/livehub ↗

How much it does unattended

Runs autonomously

YesVoice AI Agents are designed to handle an entire inbound call end to end, answering questions and completing tasks with no human agent involved.Create fully automated voice bots that can handle customer calls, answer questions, and complete tasks, all without a human agent.audiocodes.com/livehub ↗

Multi-agent

YesThe AI Agents framework is explicitly multi-agent: several specialist agents collaborate on one call and callers are routed between them, with documented multi-agent topologies.Deploy multiple agents that collaborate to solve complex tasks, routing each caller to the right specialist.techdocs.audiocodes.com/livehub/Content… ↗

Agent permissions

PartlyAn agent calls any tool you configured without a per-call approval step, so control is exercised up front by choosing its tools; the MCP management connection does offer an explicit read-only mode.When an AI Agent decides it needs to use a tool, it formulates a structured request (based on the tool's defined parameters), executes it, and then…techdocs.audiocodes.com/livehub/Content… ↗

Which models it runs on

Claude

PartlyClaude models are supported only as bring-your-own custom models configured with your own Anthropic API key; the pre-deployed model list carries OpenAI and Google models only.Anthropic | claude-sonnet-5 claude-sonnet-4-5 claude-haiku-4-5techdocs.audiocodes.com/livehub/Content… ↗

GPT

YesOpenAI GPT models are pre-deployed on the platform, so an agent can use them with no key of your own, and realtime speech-to-speech GPT variants are included too.LiveHub provides several pre-deployed Large Language Models (LLMs) that can be used in AI Agents.techdocs.audiocodes.com/livehub/Content… ↗

Open models

PartlyOpen-weight models such as gpt-oss and Gemma are reachable only through the bring-your-own-model path with your own Groq, Cerebras or OpenAI keys, not from the pre-deployed set.Cerebras | gpt-oss-120b gemma-4-31b zai-glm-4.7techdocs.audiocodes.com/livehub/Content… ↗

Model choice

YesYou choose the LLM per agent from pre-deployed models or add your own provider, and you can equally bring an entirely external conversational AI platform instead.Instead of using one of the pre-deployed Large Language Models (LLM), you may configure custom model that will use provider of your choice and your…techdocs.audiocodes.com/livehub/Content… ↗

Where you use it

In your editor

NoThere is no editor or IDE extension: authoring happens in the web portal, and the only documented developer-tool integrations are the two MCP clients named below.Two MCP clients are supported today: Claude Code and Claude Desktop.techdocs.audiocodes.com/livehub/Content… ↗

On the command line

PartlyAudioCodes ships no CLI of its own; terminal use is indirect, by pointing the Claude Code command-line agent at the platform's MCP endpoint with API client credentials.Two MCP clients are supported today: Claude Code and Claude Desktop. Both connect to the same endpoint using your LiveHub API client's client_id and…techdocs.audiocodes.com/livehub/Content… ↗

In a browser

YesLive Hub is primarily a hosted web portal: you register, sign in and configure accounts, bots, channels and routing entirely in the browser.Live Hub is a self-service portal. Register a user, then sign in to Live Hub.techdocs.audiocodes.com/livehub/Content… ↗

Whose machine it runs on

Self-hosted

NoLive Hub is a vendor-operated SaaS running in AudioCodes' own Azure deployments; the only customer choice is which of four regions holds the data, not whose infrastructure runs it.Live Hub operates in four regions, each hosted in a corresponding Microsoft Azure region:techdocs.audiocodes.com/livehub/Content… ↗

Not established: Open source

What it costs to run

How it meters

YesBilling is metered per minute per consumed service, so a bot connection, speech service, voice channel and LLM tokens are each charged separately rather than by seat.Minute-based pricing per consumed service – clear and predictable cost structureaudiocodes.com/livehub ↗

Free tier

PartlyYou can sign up and test without a credit card on $10 of complimentary credit, but that is a limited Trial plan that goes inactive at a zero balance rather than a standing free tier.Your first Live Hub account, and only your first one, starts on the Trial plan and includes $10 USD in complimentary credit from AudioCodes.techdocs.audiocodes.com/livehub/Content… ↗

API access

YesA documented REST API under /api/v1/ configures the platform and reads back calls, recordings, transcripts and campaigns, with OAuth 2.0 client-credentials authentication.The REST API is Live Hub's interface for managing and monitoring the platform from your own systems. You are the client, and Live Hub is the server.techdocs.audiocodes.com/livehub/Content… ↗

MCP server

YesThe AI Agents service exposes its own MCP server over streamable HTTP so another agent can create agents, run test suites and inspect conversations, with an optional read-only mode.The AI Agents framework exposes a Model Context Protocol (MCP) server so that MCP clients (such as Claude Desktop and Claude Code) can provision and…techdocs.audiocodes.com/livehub/Content… ↗

Bring your own key

YesYou may supply your own keys for both inference and speech: custom LLM providers are configured with your API key, and STT/TTS accounts can be brought in the same way.You can choose to use the speech providers natively supported by Live Hub, or bring your own STT/TTS accounts by supplying your own API keys, giving…audiocodes.com/livehub ↗

Buying it for a team

A company can buy it

YesAn organisation can buy it as a company: payment by purchase order, prepaid or postpaid invoicing, or through the Azure and Genesys marketplaces, alongside committed-volume discounts.Payment flexibility – prepaid or postpaid, via credit card, purchase order or through Azure or Genesys marketplacesaudiocodes.com/livehub ↗

Seat model

PartlyThe platform itself is not sold per seat and imposes no user minimum; the only per-user charge is Microsoft Teams Direct Routing, billed monthly per enabled user.Direct Routing for Microsoft Teams Hosted Essentials+ $2.70 per user per month Hosted Pro $4.00 per user per monthaudiocodes.com/livehub/pricing ↗

Pooled budget

YesCharges draw on a single account-level balance rather than per-user allowances, and the whole account is suspended when that shared balance reaches zero.An account on either plan becomes inactive when its balance reaches zero.techdocs.audiocodes.com/livehub/Content… ↗

Admin controls

YesAccess is governed by fixed policies made of path-scoped roles attached to seven predefined user groups, so an admin can hold a user or API client to read-only or billing-only rights.A role is a single permission. livehub/alarms/read, for example, permits viewing alarms.techdocs.audiocodes.com/livehub/Content… ↗

Single sign-on

PartlySingle sign-on works through Microsoft Entra ID only, where Live Hub appears as an enterprise application and app roles map to user groups; no generic SAML or OIDC connector is documented.Microsoft Entra ID integration adds single sign-on (SSO) and multi-factor authentication (MFA).techdocs.audiocodes.com/livehub/Content… ↗

Not established: Audit log

What happens to your code

Opt out of training

YesAudioCodes states it never retains or trains on customer data, though it notes that third-party speech and LLM providers you route to are governed by their own policies you must configure.AudioCodes does not retain or use customer data to train AI models.techdocs.audiocodes.com/livehub/Content… ↗

Data residency

YesYou pick the Azure region holding your data from four options, but note that account configuration, billing, call history and AI Agents are centrally managed in Frankfurt for every region.Your data remains in the Microsoft Azure region you choose: Germany West Central, West Europe, East US, or Southeast Asia.techdocs.audiocodes.com/livehub/Content… ↗

Getting out

PartlyCall records, recordings, transcripts and AI agent logs can be exported from the portal or the API, but they are deleted automatically at the retention period and no credit-refund terms are published.Download your call history for your records or analysis. Exporting is a background job: Live Hub builds the file and tells you when it is ready.techdocs.audiocodes.com/livehub/Content… ↗

Certifications

YesThe vendor names ISO 27001:2022, ISO 27032:2023 and SOC 2 Type 2 certification and publishes a GDPR notice specific to Live Hub alongside the platform privacy policy.AudioCodes is certified for ISO 27001:2022, ISO 27032:2023 and SOC 2 Type 2. Live Hub is kept current with global privacy laws, including GDPR.techdocs.audiocodes.com/livehub/Content… ↗