AudioCodes Live Hub

What it does

Done-for-you service

PartlyCore product is self-service software you operate; AudioCodes will sell onboarding and integration help, but only as separately purchased hours.Optional add-ons – the ability to purchase support plans and professional services (PS) hours for onboarding, integration and ongoing optimizationaudiocodes.com/livehub ↗

How much it does unattended

Runs autonomously

YesVoice AI Agents are sold as fully automated call handlers that answer and complete tasks end to end with no human on the call.Create fully automated voice bots that can handle customer calls, answer questions, and complete tasks, all without a human agent.audiocodes.com/livehub ↗

Multi-agent

YesSpecialised agents exchange messages and split a call between them, with four documented orchestration modes and per-agent model choice.Agents communicate with one another via messages and collaborate to solve business tasks. For example, one agent might focus on appointment…techdocs.audiocodes.com/livehub/Content… ↗

Agent permissions

PartlyLimits are set at design time: tool allow-lists, valid transfer numbers, Max turns. The vendor warns prompt guardrails are not a security boundary, and there is no runtime human approval step.Guardrails reduce risk but are not a hard security boundary. Enforce anything critical outside the prompt – for example, restrict transfer…techdocs.audiocodes.com/livehub/Content… ↗

Which models it runs on

Claude

PartlyAnthropic is reachable only as a bring-your-own-key custom model; the pre-deployed catalogue Live Hub bills for is OpenAI and Google only.Anthropic claude-sonnet-5 claude-sonnet-4-5 claude-haiku-4-5techdocs.audiocodes.com/livehub/Content… ↗

GPT

YesOpenAI text and realtime models are pre-deployed and resold per token by Live Hub, so no OpenAI account of your own is required.The following textual models are currently provided: OpenAI models : gpt-4o gpt-4o-mini gpt-4.1 gpt-4.1-mini gpt-4.1-nano gpt-5 gpt-5-mini gpt-5-nano…techdocs.audiocodes.com/livehub/Content… ↗

Open models

PartlyOpen-weight models run only as custom models on your own Groq, Cerebras or OpenAI keys; none appear in the pre-deployed list Live Hub hosts.Groq llama-3.1-8b-instant llama-3.3-70b-versatile openai/gpt-oss-120b openai/gpt-oss-20b qwen/qwen3.6-27b Cerebras gpt-oss-120b gemma-4-31b…techdocs.audiocodes.com/livehub/Content… ↗

Model choice

YesYou choose the LLM per agent and may substitute any supported provider with your own key, and equally bring a third-party conversational AI platform instead.Instead of using one of the pre-deployed Large Language Models (LLM), you may configure custom model that will use provider of your choice and your…techdocs.audiocodes.com/livehub/Content… ↗

Where you use it

In your editor

NoNo editor plug-in exists; the two supported external clients are Claude Code and Claude Desktop over MCP, and neither is an IDE.Two MCP clients are supported today: Claude Code and Claude Desktop .techdocs.audiocodes.com/livehub/Content… ↗

On the command line

PartlyAudioCodes ships no CLI of its own; the only terminal path is registering its MCP server with Claude Code, whose binary does the work.Register the server with claude mcp add : claude mcp add --transport http livehub-ai-agents…techdocs.audiocodes.com/livehub/Content… ↗

In a browser

YesEverything is configured in a hosted browser portal (bots, SIP connections, routing rules, agents) with wizards instead of code.AudioCodes Live Hub is an intuitive, self-service portal for connecting and orchestrating multiple enterprise voice communications services.techdocs.audiocodes.com/livehub/Content… ↗

Whose machine it runs on

Self-hosted

NoDelivered only as AudioCodes-hosted SaaS, also sold through Azure Marketplace; your only placement choice is which Live Hub cloud region runs the calls.AudioCodes Live Hub is available as a public SaaS offer in Microsoft Azure Marketplace.techdocs.audiocodes.com/livehub/Content… ↗

Not established: Open source

What it costs to run

How it meters

YesMetered per consumed service, mostly per minute plus per-million LLM tokens, with a few flat monthly items such as numbers and connection fees.Usage-Based charges – Charges that are calculated based on actual service consumption. These charges vary according to the services used, such as…techdocs.audiocodes.com/livehub/Content… ↗

Free tier

YesSelf-signup with no card and no sales call, seeded with $10 of credit; the trial account is deleted three months after creation.Get started with a free trial, no credit card neededaudiocodes.com/livehub/pricing ↗

API access

YesA documented REST API at /api/v1/ with OAuth 2.0 client-credentials auth drives calls, campaigns, recordings and agent logs from your own stack.In addition, Live Hub exposes simple and flexible APIs that allow bot developers on any conversational AI platform to control the telephony…audiocodes.com/livehub ↗

MCP server

YesLive Hub both consumes MCP servers as agent tools and exposes its own MCP server so an external agent can provision and inspect it, with a read-only mode.The AI Agents framework exposes a Model Context Protocol (MCP) server so that MCP clients (such as Claude Desktop and Claude Code) can provision and…techdocs.audiocodes.com/livehub/Content… ↗

Bring your own key

YesOwn keys accepted across the stack: STT/TTS accounts, LLM providers including Azure OpenAI and Vertex AI, and your own SIP carriers.You can choose to use the speech providers natively supported by Live Hub, or bring your own STT/TTS accounts by supplying your own API keysaudiocodes.com/livehub ↗

Buying it for a team

A company can buy it

YesBought by organisations directly or through Azure Marketplace and Genesys AppFoundry, on prepaid credit, postpaid invoice or purchase order.Use this option if your organization prefers to purchase and manage Live Hub through Microsoft Azure Marketplace.techdocs.audiocodes.com/livehub/Content… ↗

Seat model

PartlyPlatform users are not licensed per seat and carry no floor; the only per-user charge is Microsoft Teams Direct Routing, billed monthly per user.Direct Routing for Microsoft Teams Users Hosted Essentials+ $2.70 per user per month Hosted Pro $4.00 per user per monthaudiocodes.com/livehub/pricing ↗

Pooled budget

YesOne account balance funds everything, and subaccounts cannot hold credit at all; their charges land on the parent account.Only Parent accounts and Standalone accounts can add credit. Sub-accounts use the account balance of their parent account.techdocs.audiocodes.com/livehub/Content… ↗

Admin controls

PartlyRBAC is real but fixed: admins assign users and API clients to predefined groups and cannot create a group or edit a policy of their own.You can't add User Groups, and you can't edit or delete the predefined User Groups.techdocs.audiocodes.com/livehub/Content… ↗

Single sign-on

PartlySingle sign-on is Microsoft Entra ID only, with rights inherited from Azure AD; no SAML or OIDC path for other identity providers is published.Using your Microsoft account at your organization. This is sign-in method is typically used when your organization manages its users through…techdocs.audiocodes.com/livehub/Content… ↗

Not established: Audit log

What happens to your code

Opt out of training

PartlyAudioCodes never trains on customer data, but data you route to third-party AI providers falls under their policies and you must configure that yourself.AudioCodes does not retain or use customer data for training AI models.techdocs.audiocodes.com/livehub/Content… ↗

Data residency

PartlyCalls, recordings and transcripts stay in the region you pick, but AI Agents, call history, billing and account config are centrally held in Frankfurt for every region.Live Hub is available in the following regions: Europe (Frankfurt) Europe (France) Asia (Singapore) United States (USA)techdocs.audiocodes.com/livehub/Content… ↗

Getting out

PartlyExport is per entity rather than one account dump: agents leave as a .json bundle with their tools and documents, and billing and call history export separately.You can easily import or export AI agents, enabling backup and restoration of AI agents and related configuration entities.techdocs.audiocodes.com/livehub/Content… ↗

Certifications

YesNamed certifications with GDPR alignment, plus AES-256 at rest and in transit and SRTP on media, stated on the platform's own privacy page.AudioCodes is certified for ISO 27001:2022 , ISO 27032:2023 and SOC 2 Type 2. The Live Hub platform is continuously updated to comply with global…techdocs.audiocodes.com/livehub/Content… ↗