Bitsclan IT Solutions

What it does

Writes code

YesTheir own engineers author the agent from a workflow spec mapped in a discovery stage; this is delivered custom development, not an autonomous code-writing tool the buyer drives.Our engineers build and test the agent against real scenarios from your business, not generic demos.bitsclan.com/ai-agent-development-servi… ↗

Debugs and fixes

PartlyDefect triage and repair is a contracted human service, and the only published turnaround commitment sits in the white-label SLA rather than in the AI agent engagement itself.Production-critical bugs are triaged and addressed within 24 hours, with a clear escalation path for urgent fixes.bitsclan.com/white-label-program ↗

Writes tests

PartlyTesting is described as a quality-assurance stage their team performs before launch; nothing says a test suite is written for or handed over to the client to run afterwards.We test everything rigorously to ensure your software is bug-free & runs perfectly.bitsclan.com/custom-software-developmen… ↗

Whole-codebase work

PartlyThey take on modernisation of existing systems, but the published scope is infrastructure analysis and a human-authored plan, with no claim of carrying a change across an entire repository.We begin by conducting a thorough analysis of your existing IT infrastructure. This allows us to identify areas for improvement & create a strategic…bitsclan.com/dev-ops-services ↗

Ships it

YesDelivery runs past the diff into production: they publish a CI/CD-based deployment process, and the agent engagement has its own launch and post-launch tuning stage.Our deployment process utilizes CI/CD pipelines & automated scripts to ensure a consistent, zero-downtime transition to production environments.bitsclan.com/engagment-model ↗

Done-for-you service

YesThis is the core of the offering: their people scope, build, integrate and then monitor the agent, and full project outsourcing is one of three named engagement models.Let us handle the whole project, from strategy & planning through launch. You set the vision & we will do the work, with full transparency & control.bitsclan.com/ai-agent-development-servi… ↗

Not established: Reviews code

How much it does unattended

Runs autonomously

YesCompleting a task without a human closing the loop is the vendor's own dividing line between a chatbot and the agents they build, stated as a capability claim rather than a roadmap item.An AI agent reasons over your data, calls your tools and APIs, and completes the task without a human closing the loop.bitsclan.com/ai-agent-development-servi… ↗

Multi-agent

YesMulti-agent systems are named as an integration target, and the build stack cites AutoGen Studio and CrewAI.enabling smooth communication using advanced microservices, containerization, & API strategies for single-and multi-agent systemsbitsclan.com/ai-agent-development-servi… ↗

Agent permissions

PartlyEscalation to a human is named as the boundary and agents write into live systems, but no published control describes what an agent may do before it has to ask.Triages and resolves common tickets around the clock, escalating only what genuinely needs a human.bitsclan.com/ai-agent-development-servi… ↗

Which models it runs on

Claude

YesAnthropic models are named as one of the two providers behind their chatbots, and a generative AI section is headed From GPT to Claude; the AI agent page itself names no model vendor.Our AI chatbots operate under a Zero-Retention Policy, using OpenAI and Anthropic large language models that never reuse or train on your input data.bitsclan.com/ai-chatbot-development-ser… ↗

GPT

YesOpenAI models are named repeatedly across the generative AI, chatbot and white-label pages as a foundation they build customer solutions on, including GPT integration into CRMs and ERPs.we develop innovative generative AI tools using foundational models like GPT-4, LLaMA, & PaLM 2bitsclan.com/generative-ai-development-… ↗

Open models

YesA published case study describes shipping locally hosted open-weight models via Ollama, and the white-label page names Hugging Face as a generative AI platform they deliver on.This self-hosted platform allows businesses to run AI models securely & privately on their own hardware, eliminating the need for expensive cloud…bitsclan.com/case-studies/achieved-ai-d… ↗

Model choice

PartlyModel choice is claimed for the chatbot line through an in-house routing gateway, and the automation page says they build on the AI models you already use; the agent page states no model policy.Bitsclan's AI Chatbot is model-agnostic, meaning we are not dependent on one LLM provider.bitsclan.com/ai-chatbot-development-ser… ↗

Where you use it

In your pipeline

PartlyCI/CD exists here as a delivery practice they operate on client pipelines as a DevOps service, not as an agent that acts on a pull request or comments on a diff.Our CI/CD practices ensure that updates & new features are integrated & deployed efficiently, enabling faster releases & minimizing downtime.bitsclan.com/dev-ops-services ↗

In a browser

YesA performance dashboard is part of what is handed over at launch, and the automation deliverables list an ROI dashboard, so the buyer gets a hosted web surface with the build.We monitor real usage, tune the agent's accuracy and tone, and hand you a dashboard to track performance long-term.bitsclan.com/ai-agent-development-servi… ↗

Whose machine it runs on

Self-hosted

YesRunning models on the client's own hardware is a delivered pattern with a published case study behind it, and a company blog argues for deploying the AI inside the customer's own cloud.This self-hosted platform allows businesses to run AI models securely & privately on their own hardware, eliminating the need for expensive cloud…bitsclan.com/case-studies/achieved-ai-d… ↗

Open source

PartlyThe buyer receives the source and the intellectual property at completion, which is stated for white-label partners; no page publishes an open-source repository or licence for the agent stack itself.All code and IP transfer to you on completion.bitsclan.com/white-label-program ↗

What it costs to run

How it meters

PartlyBilling is by project or by engineer time rather than per seat or per token, but only the three fixed-price automation packages carry a published figure; time-and-materials rates appear nowhere.At Bitsclan, the most commonly used engagement models include Fixed Price, Time & Material (T&M), andbitsclan.com/engagment-model ↗

Free tier

PartlyYou can run their ROI calculator with no email and book a free thirty-minute consultation, but nothing agentic runs for you before a paid engagement starts.Not ready for a full call yet? Get an instant estimate first — no email required.bitsclan.com/ai-agent-development-servi… ↗

API access

PartlyThey build authenticated API connections from the agent into your systems, so integration is a deliverable; there is no Bitsclan API or developer documentation letting you drive the vendor yourself.Secure API connections to your CRM, helpdesk, ERP, or internal tools, with authentication and logging in place.bitsclan.com/ai-agent-development-servi… ↗

Bring your own key

YesBuilds are explicitly assembled on the platforms, APIs and AI models the client already runs, and the self-hosted case study shows inference kept on customer-owned infrastructure.We build your automation using your existing platforms, APIs, AI models, and workflow tools without disrupting daily operations.bitsclan.com/ai-automation-agency ↗

Not established: MCP server

Buying it for a team

A company can buy it

YesThe whole model is business-to-business contracting, bought through standard master service agreements and statements of work aimed at enterprise procurement, not an individual signup.Onboarding is streamlined through legally compliant agreements, including standardized MSAs and SOWs.bitsclan.com/hire-machine-learning-engi… ↗

Seat model

PartlyThe closest thing to a seat is a hired engineer embedded in your team under staff augmentation; no per-engineer rate, minimum team size or ceiling is published anywhere on the site.Need a couple of extra AI agent engineers on your team?bitsclan.com/ai-agent-development-servi… ↗

Admin controls

PartlyRole-based access control and tenant isolation are described for the chatbot workspaces they deliver, but nothing states that an administrator can constrain what a delivered agent is allowed to do.Each client’s workspace operates in isolated AWS environments, leveraging PostgreSQL for secure data storage and RBAC (Role-Based Access Control) for…bitsclan.com/ai-chatbot-development-ser… ↗

Audit log

PartlyLogging is promised as part of the integrations they wire up, which is a property of the delivered system rather than an administrative audit trail the buyer can inspect in a vendor console.Secure API connections to your CRM, helpdesk, ERP, or internal tools, with authentication and logging in place.bitsclan.com/ai-agent-development-servi… ↗

Not established: Single sign-on

What happens to your code

Opt out of training

PartlyA zero-retention policy is asserted for the chatbot line and covers the model providers they use, but the AI agent page makes no equivalent promise and the claim sits in a block that opens by naming a third-party product.Our AI chatbots operate under a Zero-Retention Policy, using OpenAI and Anthropic large language models that never reuse or train on your input data.bitsclan.com/ai-chatbot-development-ser… ↗

Data residency

PartlyThe company is registered in Florida and serves US and Australian clients on Google Cloud, with cross-border transfers handled under Australian privacy principles; no per-client region choice is offered.We process and store personal and health information using Google Cloud, leveraging its certified Australian and global data centres.bitsclan.com/privacy-policy ↗

Getting out

PartlyCode and intellectual property transfer to the buyer at completion and the privacy policy grants a data access right, but no page describes handover of trained models, prompts or agent configuration on cancellation.All code and IP transfer to you on completion.bitsclan.com/white-label-program ↗

Certifications

PartlyThe strongest first-party wording is aligned and aware rather than certified, while other pages claim adherence to ISO 27001 and SOC 2; no certificate, audit report or trust page is published to confirm either.including SOC 2-aligned practices and HIPAA-aware delivery for healthcare buildsbitsclan.com/white-label-program ↗