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IrisAgent is an AI customer-support platform whose grounded agents resolve chat, email, voice and SMS conversations inside an existing helpdesk such as Zendesk, Salesforce, Intercom or Freshworks.

The six
  • API accessYes
  • Free tierYes
  • MCP serverNot stated
  • Own API keyPartly
  • Open sourceNo
  • Self-hostedPartly
From
Freethen $500/month
Screenshot of IrisAgentCaptured · theagentsindex.com
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Checked · 5 facts changed · How we check · Editorial policy

Changed since our last check

  • Agent permissions: now Partly. It was Yes when we checked on .
  • Claude: now Yes. It was No when we checked on .
  • Open models: now Partly. It was Yes when we checked on .
  • Self-hosted: now Partly. It was Yes when we checked on .
  • Admin controls: now Partly. It was Yes when we checked on .

The facts, with their sources

What it does

Done-for-you service
PartlyNormally you buy software you run yourself, but the Managed Resolution line has IrisAgent staff operate the AI on your helpdesk and bill only for conversations they resolve.We run IrisAgent on your existing helpdesk and resolve your support conversations end to end. You pay per resolution. No seats, no platform fee,…irisagent.com/managed-resolution

How much it does unattended

Runs autonomously
YesTriggers can send an AI answer to the customer with no agent involved, and a resolution is only counted when no human handoff was needed; low confidence hands back to a person.A support conversation (chat, email, or phone call) is resolved when our AI answers it and no agent handoff is needed. If a human has to step in, it…irisagent.com/managed-resolution
Multi-agent
PartlyOne deployment carries several specialised agents (support, IT help desk, knowledge, ticket automation, QA), but the vendor never documents several agents coordinating on a single conversation.one private deployment powers customer support, internal IT and employee help desk, knowledge, and operations agents.irisagent.com/on-premise-ai
Agent permissions
PartlyAutonomy is configurable per trigger: the same AI answer can be sent straight to the customer or posted as an internal note an agent approves, and enabling deflection everywhere is restricted to admins.Was Yes before our last check.This is a good first step when rolling out AI answers, since the agent reviews the answer and sends it in one click rather than the AI replying to…docs.irisagent.com/deploying-irisagent/…

Which models it runs on

Claude
YesAnthropic models are scored inside the production IrisAgent stack on its own leaderboard, and the vendor says production routing follows that board.Was No before our last check.Every model runs inside the same production IrisAgent stack. Same retrieval, same tools, same prompts. Only the model changes.irisagent.com/support-model-arena
GPT
YesOpenAI models appear in the same in-stack leaderboard, and the security FAQ names OpenAI-based models as one of the two GenAI options offered to customers.We have two options for GenAI models - private, in-house models or OpenAI-based models.irisagent.com/security
Open models
PartlyOpen models are offered for the private, self-hosted deployment where weights run inside the buyer's own environment; the shared SaaS names only in-house or OpenAI-based models.Was Yes before our last check.IrisAgent Private runs open and private models inside your environment so prompts and responses never touch a third-party model provider.irisagent.com/on-premise-ai
Model choice
PartlyThe vendor calls itself model-agnostic but picks the defaults from its own leaderboard and routes on the buyer's behalf, so model selection is a vendor-configured choice rather than a self-serve setting.Yes. IrisAgent is model-agnostic. We pick defaults from this board and can route by customer, channel, and latency budget.irisagent.com/support-model-arena

Where you use it

In a browser
YesThere is a hosted dashboard where triggers, automation and analytics are configured, plus embeddable web chat and search widgets for customers.Go to Automate → Case Triggers on the IrisAgent dashboard and click Create New Trigger.docs.irisagent.com/deploying-irisagent/…

Whose machine it runs on

Self-hosted
PartlySelf-hosting is a separately purchased line, IrisAgent Private, installed in your data centre or your own AWS, Azure or GCP account; the standard Free and Standard plans are vendor-hosted SaaS.Was Yes before our last check.Run IrisAgent inside your own environment, on-premise or in your own cloud. Full data sovereignty, zero egress, and audit-ready SOC 2, HIPAA, and…irisagent.com/pricing
Open source
NoThe vendor calls its grounding engine proprietary and publishes only docs and an OpenAPI spec publicly; no product source or self-build path is offered.Our proprietary engine grounds every response in your data. No made-up answers, ever.irisagent.com/pricing

What it costs to run

How it meters
YesThe published Standard plan is a monthly fee that scales with query volume, while the Managed Resolution line charges per resolved conversation with no seat or platform fee.$500/mo Starting at · scales with query volumeirisagent.com/pricing
Free tier
YesA standing $0 plan covers the IrisGPT chatbot, CRM connectors, automated tagging and email support, and sign-up needs no credit card or sales call.The Free plan includes IrisGPT Chatbot with GenAI answers, CRM connectors, automated tagging, and email support. It's perfect for startups looking to…irisagent.com/pricing
API access
YesA documented public REST API covers asking, summarising, tagging, sentiment, ingestion and search, with an OpenAPI spec; keys are issued by an IrisAgent contact rather than self-serve.The IrisAgent API lets you use IrisAgent as a service from your own application. You can power intelligent conversations and search, and index and…docs.irisagent.com/api-reference/introd…
Bring your own key
PartlyBringing your own approved models is offered only with the private deployment, where the buyer hosts the weights alongside the platform; no BYO key option is published for the SaaS plans.You can run the models we recommend and tune for accuracy, or bring your own approved models and host them alongside the platform. Either way the…irisagent.com/on-premise-ai

Buying it for a team

A company can buy it
YesAn Enterprise tier is sold through sales with custom deployment, SLAs and an account manager, and the vendor accepts ACH and wire transfers for it.We accept all major credit cards, ACH bank transfers, and wire transfers for Enterprise plans. Annual billing is available with additional savings.irisagent.com/pricing
Seat model
NoThe published plans meter query volume rather than agent seats, and the managed line states outright that there are no per-seat fees, so no seat floor or ceiling is published.✓ Pay per resolved conversation ✓ No per-seat fees ✓ No platform fee ✓ No charge when we hand off to your teamirisagent.com/managed-resolution
Admin controls
PartlyAdmins control whether AI answers reach customers at all and scope them with trigger conditions, and role-based access is described for the private deployment; no general policy-engine documentation was found.Was Yes before our last check.Access to the IrisAgent dashboard. Enabling deflection across all tickets is admin-only.docs.irisagent.com/deploying-irisagent/…
Audit log
PartlyA full audit trail on every interaction is promised for the private deployment; for the hosted plans only trigger activity counts over 1, 7 or 14 days are documented.Full audit trail on every interaction, with role-based access controls and guardrails that keep regulated decisions with your team.irisagent.com/on-premise-ai
Single sign-on
PartlySign-in is always federated through Google, Microsoft, Salesforce or Okta OIDC, but the plan table puts the SSO / SAML row on Enterprise only, so the two vendor pages disagree on tiering.We do not require or host any login credentials. We authenticate through Google, Microsoft, Salesforce, and Okta.docs.irisagent.com/security-and-complia…

What happens to your code

Opt out of training
YesThe vendor states customer data grounds answers only for that customer and never trains anyone else's models, and generative AI can be switched off or kept on private in-house models entirely.Your data is used to ground answers for your own customers and is never used to train models for anyone else.irisagent.com/accuracy
Data residency
PartlyRegion and jurisdiction are a buyer choice only on the private deployment, which runs in your own VPC or data centre; for the shared SaaS the vendor names no hosting region.Runs in your VPC, your regionirisagent.com/on-premise-ai
Getting out
PartlyCancellation is any-time and all data is deleted on account closure, but no customer-facing data export path is documented and the API only covers upload and deletion of content.You can cancel your account any time and we delete all your data after you close your account.irisagent.com/security
Certifications
YesThe vendor claims SOC 2 Type II certification plus HIPAA, GDPR, CCPA and PCI DSS alignment, with an air-gapped option for regulated buyers; ISO 27001 is not mentioned.Every AI customer conversation IrisAgent powers (chat, voice, email, and agent copilot) is handled under enterprise security and compliance controls.irisagent.com/security

Plans and pricing

Price and terms

Free plan
YesYesStanding $0/mo plan, no credit card required
The terms in full

Includes IrisGPT chatbot with GenAI answers, CRM connectors, automated tagging and email support only (4 of the 35 listed features); agent handoff, Slack/Teams bot, voice, triaging, analytics and SSO are excluded.

Checked .

Works with

  • Claude
  • GPT
  • Partly
    Open models

    IrisAgent Private

For AI agents

API
Yes
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Screenshots

  • Pricing page of IrisAgent
    Pricing page, irisagent.com, captured
  • Docs of IrisAgent
    Docs, irisagent.com, captured

Filed under

Support agentsAPIAutonomousFree tierGPTOpen modelsSelf-hosted

Sources and updates

Last changed

Sources15

The Agents Index in AI answers0 of 1

  • PerplexityDoes not cite The Agents IndexAsked IrisAgent alternatives on Other sources: eesel.ai, getapp.com, irisagent.com, capterra.com, aichief.com

Updates2

  • Capabilities · Free tier · Terms
  • Capabilities · Free tier · Price · Terms

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