The facts, with their sources

What it does

Done-for-you service: NoYou buy and run the software yourself: self-serve plans, a visual builder the vendor says needs no developer, and only Enterprise adds consultant guidance.Can I build without a developer? Yes. Anyone comfortable thinking through a process — mapping steps, conditions, and outcomes — can build by…make.com

How much it does unattended

Runs autonomously: YesAgents run unattended inside scheduled or webhook-triggered scenarios, deciding their own steps from instructions and the tools you give them.An AI agent is an AI system that independently performs tasks for you based on your instructions.help.make.com/introduction-to-make-ai-a…
Multi-agent: YesA parent agent can delegate to sub-agents as tools on every plan, but nesting stops at one level deep.Multi-agent workflows: Add as many sub-agents to the parent agent as needed to collaborate on complex tasks.help.make.com/sub-agents-and-tool-outpu…
Agent permissions: PartlyYou bound an agent by the tools, instructions and filtered outputs you grant it; the docs describe no per-action human approval gate.Tools connect agents to third-party services, such as email, database, and CRM systems, to allow them to perform specific tasks. In Make, tools are…help.make.com/introduction-to-make-ai-a…

Which models it runs on

Claude: YesAnthropic Claude models run through Make's own AI Provider on all plans, or through your own Claude connection on paid plans.Choose between Make's tiered models (Small, Medium, and Large) or models from providers like OpenAI and Anthropic Claude.help.make.com/credits
GPT: YesOpenAI GPT models are the default behind Make's AI Provider tiers and are also selectable individually with published token-per-credit rates.help.make.com/credits
Open models: PartlyOpen-weight models are reachable only by bringing your own key to Groq, Mistral or any OpenAI-compatible endpoint; Make's own provider lists only OpenAI and Claude.help.make.com/ai-providers-and-data-zon…
Model choice: PartlyYou pick the model, but custom provider connections need a paid plan; Free users take whatever Make's AI Provider routes to.All paid plan users can now choose between Make's AI Provider or custom AI provider connections for Make's AI features, such as Make AI Agents and…help.make.com/adjustments-to-plans-and-…

Where you use it

In your editor: PartlyOnly custom-app development has an editor surface: a VS Code extension for app configuration. Scenarios and agents are built in the browser.Make supports writing custom apps in Visual Studio Code (VS Code) with the Make Apps Editor extension.developers.make.com/custom-apps-documen…
In a browser: YesThe whole product is a hosted browser workspace: drag-and-drop builder, real-time execution monitoring and organisation dashboards.No-code workflow builder Design, build, and automate with a visual drag-and-drop interface. Included Included Included Included Includedmake.com/pricing

Whose machine it runs on

Self-hosted: PartlyThe platform itself runs on Make's AWS infrastructure in the EU or North America; only the Enterprise on-prem agent reaches into your own network.Hosting The location where we host the infrastructure that Make runs on. AWS (EU/North America) AWS (EU/North America)make.com/pricing

What it costs to run

How it meters: YesBilling is per credit, bought in monthly or annual tiers: most actions cost one credit, AI features burn credits by tokens consumed.As of August 27, credits are the billing unit in Make. Each action your scenario performs consumes a certain number of credits - most actions consume…make.com/pricing
Free tier: YesA standing Free plan with 1,000 credits a month, two active scenarios and no card needed; no sales call anywhere in the flow.Free $0 /mo Exploring visual-first automation Get started Free includes: 1,000 credits/month No-code visual workflow builder 3,500+ apps Routers &…make.com/pricing
API access: PartlyThe Make API is withheld from Free and unlocked from Core upward, with per-minute call ceilings that rise by plan from 60 to 1,000.Access to 300+ Make API endpoints (rate call limit/minute) Integrate with 300+ public API endpoints of Make's platform for high-scale automation. Not…make.com/pricing
MCP server: YesMake ships a hosted MCP server on every plan so Claude or ChatGPT can run your scenarios; account-management scopes need a paid plan.make.com/pricing
Bring your own key: PartlyYou can connect your own OpenAI, Anthropic or Gemini keys and pay the provider directly, but only from the Core plan upward.Connect directly to OpenAI, Anthropic, or other AI providers using your own connection, such as an API key.help.make.com/adjustments-to-plans-and-…

Buying it for a team

A company can buy it: YesPlans are bought by an organisation with unlimited users sharing it, and Enterprise is sold through sales with invoicing and security review.Unlimited users Share access with users in your organization to collaborate on workflows. Included Included Included Included Includedmake.com/pricing
Seat model: NoNobody is charged per seat: every plan includes unlimited users and price scales with the monthly credit tier instead.make.com/pricing
Pooled budget: YesOne organisation-wide credit pool funds everyone; Enterprise admins can carve per-team ceilings that pause that team's scenarios when hit.For example, an organization with 1,000,000 total credits allocates 50,000 credits to a team. Once the team uses their 50,000 credits, their…help.make.com/credits-per-team-manageme…
Admin controls: PartlyTeam roles arrive on the Teams plan and permission-level custom roles only on Enterprise; lower plans have no granular access control.Custom Roles Create organization and team roles with tailored permissions your users need. Not included Not included Not included Not included…make.com/pricing
Audit log: PartlyAudit logging exists but is Enterprise-only, covering scenario, connection, SSO and data-store events and retained for twelve months.Audit logs Log of defined user actions performed within Make. Not included Not included Not included Not included Includedmake.com/pricing
Single sign-on: PartlySAML 2.0 and OIDC are supported with Okta, Microsoft AD and Google, but single sign-on is gated to the Enterprise plan.Company single sign-on (SSO) Control access to Make by connecting your own OAuth2 or SAML2 compliant identity provider. Not included Not included Not…make.com/pricing

What happens to your code

Data residency: PartlyYou choose a US or EU data zone, yet Make warns several AI features and models always process in the US whatever zone you pick.Selecting the EU1 or EU2 data zone does not automatically mean every request gets processed and stays in the EU.help.make.com/ai-providers-and-data-zon…
Getting out: PartlyCredits are use-it-or-lose-it: extra credits die at the end of the billing cycle, and monthly plans reset every month.Extra credits are valid for the current billing cycle. Monthly billing plans Extra credits are valid until the end of your current billing cycle.help.make.com/extra-credits
Certifications: YesThe vendor claims GDPR compliance plus SOC 2 Type II and SOC 3 certification, with encryption, SSO and role-based access alongside.Make is GDPR compliant and SOC 2 Type II and SOC 3 certified, with encryption, SSO, role-based access and audit logs. Enterprise plans add further…make.com

Plans and pricing

Price and terms

Free plan: YesYes
The terms in full
Free plan at $0/mo: 1,000 credits per month, 2 active scenarios, 15-minute minimum interval between runs, 5 MB maximum file size, 512 MB data transfer, 7-day execution log storage; no credit card required.