Mixdesk

What it does

Done-for-you service

NoYou run the software yourself on a subscription; the vendor sells plans and provides onboarding help on higher tiers rather than operating agents for you.Add support, sales and marketing to the same subscription — no per-seat fees on any plan. Start free, then upgrade when you need AI Agents and…mixdesk.com/pricing ↗

How much it does unattended

Runs autonomously

PartlyAI Agents reply to customers around the clock without a person present, but they only act once assigned through an automation workflow and the vendor tells you to configure a fallback and human handoff.AI Agents must be used through an automated workflow. Connect the trigger to the AI assignment node, save the workflow, and make sure it is enabled…mixdesk.com/help/en/docs/ai-agent ↗

Multi-agent

PartlyYou can run several AI Agents with different roles and route conversations to each, but the docs describe one agent per conversation assignment rather than agents coordinating on one task.Create multiple AI Agents for different service needs.mixdesk.com/help/en/docs/ai-agent ↗

Agent permissions

PartlyOperators constrain the agent with a persona, linked knowledge bases, reply blocking for named keywords or intents, a configured fallback and a whitelist of contact fields it may read, but there is no documented approval step before an action runs.Link contact information: Choose which contact fields, such as the user’s name, the AI Agent can access.mixdesk.com/help/en/docs/ai-agent ↗

Which models it runs on

GPT

YesThe privacy policy states that AI chat and content generation run on the OpenAI GPT model, and that conversation data is transmitted to OpenAI for processing after explicit consent.When you use our AI chat, content generation or other features powered by the OpenAI GPT model, we may collect and share your conversation messagesmixdesk.com/privacy ↗

Model choice

PartlyThe built-in AI Agent gives no model picker, but you can route conversations to a Dify or Coze bot you built yourself, including a self-hosted Dify deployment, where the model choice is yours.Connect Dify to Mixdesk, then use Automation to assign conversations to Dify so it can respond to user messages.mixdesk.com/help/en/docs/dify ↗

Not established: Claude, Open models

Where you use it

In a browser

YesThe product is a hosted web workspace that team members sign into after activation, with a website chat widget and mobile apps alongside it.After activation, use Log In on the Mixdesk website to access the workspace.mixdesk.com/help/en/docs/customer-servi… ↗

What it costs to run

How it meters

YesBilling is a flat monthly plan with usage allowances rather than seats: conversations, connected channel accounts and AI messages are metered, with extra AI messages sold in packs and WhatsApp fees billed by Meta.No per-seat line item — at any team size, on any plan.mixdesk.com/pricing ↗

Free tier

YesA standing Free plan costs nothing and needs no card, though it caps conversations at ten and excludes AI Agents entirely.The Free plan has no time limit and needs no card, but does not include AI Agents.mixdesk.com/pricing ↗

API access

PartlyA documented REST API returns conversations and contacts and can send Telegram messages, but the plan table and pricing notes place webhooks and API access on the quote-only Expert tier.Custom AI tools and API access are separate capabilities listed under Expert.mixdesk.com/pricing ↗

Bring your own key

PartlyYou cannot supply your own inference key to the native AI Agent, but connecting a Dify or Coze bot means pasting your own provider API key, and a self-hosted Dify also takes your own API URL.For a self-hosted deployment, enter both the API key and API URL.mixdesk.com/help/en/docs/dify ↗

Not established: MCP server

Buying it for a team

A company can buy it

YesThe unit of purchase is a workspace owned by a super administrator who creates team-member accounts; individuals are explicitly told not to register their own workspace.Team members should not register a new workspace on the website. A workspace super administrator must add their accounts in Mixdesk.mixdesk.com/help/en/docs/customer-servi… ↗

Seat model

NoThere is no seat model at all: every plan includes unlimited teammates with no per-seat fee, no seat floor and no seat ceiling, so price moves with usage instead of headcount.Add support, sales and marketing to the same subscription — no per-seat fees on any plan.mixdesk.com/pricing ↗

Pooled budget

YesAllowances belong to the workspace, not the person: the plan's monthly AI messages, conversations and channel accounts are shared by the whole team, and running out means buying a pack for the workspace.When you run out, buy more in the workspace at $100 per 10,000 messages, billed separately from your subscription.mixdesk.com/pricing ↗

Admin controls

YesAdministrators configure roles and per-role permissions, assign groups, and set a data scope of self only, partial or all, plus a conversation capacity per member.Open Roles & Permissions to configure each role. System Administrators have all permissions by default. Assign permissions to match each team…mixdesk.com/help/en/docs/customer-servi… ↗

Audit log

YesSettings carries an operation log of security-relevant member actions with time, actor, IP address and login device, although filtering reaches back only three months.Go to Settings > Operation Logs to review account and data security activity, including the time, team member, action, IP address, and login device.mixdesk.com/help/en/docs/operation-log ↗

Not established: Single sign-on

What happens to your code

Opt out of training

PartlyYou consent before conversation data goes to OpenAI and can withdraw that consent, but withdrawing disables the AI features, and the policy claims a right to use de-identified data commercially with no separate training opt-out.You may withdraw your consent to the data processing for the AI features at any time via the “Settings” page in the application, and upon withdrawal,…mixdesk.com/privacy ↗

Data residency

PartlyThe operating entity and governing law are Hong Kong, and the policy reserves the right to move data to affiliates inside or outside Hong Kong; no region choice or named hosting jurisdiction is offered to the buyer.We may provide, share or transfer User Information to affiliated parties located in Hong Kong or in countries or regions outside of Hong Kong in the…mixdesk.com/privacy ↗

Getting out

PartlyConversation history and reports export from the workspace and deletion can be requested by email, but exports and API reads reach back only six months, so older history cannot be taken out.Only data from the most recent six months can be exported.mixdesk.com/help/en/docs/conversation-h… ↗

Not established: Certifications