VeraDial

What it does

Done-for-you service

NoYou run the software yourself: the vendor explicitly removes the onboarding call and sales demo, and setup is a self-serve number pick plus a website URL, though the Business tier suggests a pre-purchase scoping conversation.No onboarding call, no sales demo, no “let’s hop on a call.” Pick a number, build Vera from your website, and she answers the next one.veradial.com ↗

How much it does unattended

Runs autonomously

YesVera handles whole inbound calls with no human present, resolving routine questions and taking messages, and outbound AI calls run a goal-directed conversation end to end before reporting back.Vera, the AI receptionist, answers inbound calls 24/7 — answers questions from your business profile, takes messages, connects real callers through,…veradial.com/pricing.md ↗

Agent permissions

PartlyEach line runs in approve mode or auto mode, so the owner decides per line whether Vera sends a reply herself; auto mode still falls back to human review when the model asks for a person.in approve mode nothing is sent until you review and tap to send, and you may edit the draft first; in auto mode an eligible draft is sent…veradial.com/privacy ↗

Not established: Multi-agent

Which models it runs on

Claude

NoClaude is supported only as a client that reads your account through the MCP connector; the vendor's own complete list of voice providers for AI calls does not include Anthropic, so Claude does not drive the conversations.Call audio is processed in real-time by the selected AI provider (ElevenLabs, OpenAI, Google, or xAI) and is not stored by VeraDial.veradial.com/privacy ↗

GPT

YesOpenAI is one of the named providers that can run the live conversation, and it is the sole provider used for two-way call translation.When OpenAI is selected as the AI provider, call audio and your instructions or screening prompts are processed in real-time by OpenAI's Realtime API…veradial.com/privacy ↗

Not established: Open models, Model choice

Where you use it

On the command line

PartlyThere is no VeraDial CLI, but developer terminal clients can attach to the read-only MCP server after a manual one-time approval, which gives terminal access to account records only.Developer clients such as Claude Code, Codex CLI, and Cursor use the same MCP server URL after a quick one-time approval by VeraDial.veradial.com/for-agents ↗

In a browser

YesBesides the two mobile apps there is a hosted web console at app.veradial.com, with web checkout and a browser-based live demo needing no install.Vera Lite and Plus web checkout: https://app.veradial.com/signupveradial.com/pricing.md ↗

Whose machine it runs on

Self-hosted

NoEverything runs in the vendor's own single-region stack — Supabase in US-West-2 plus Twilio for carriage — and no bring-your-own-infrastructure option is offered on any tier.Your data is stored and processed in the United States (US-West-2 region, Oregon).veradial.com/privacy ↗

Not established: Open source

What it costs to run

How it meters

YesBilling is a flat monthly or annual subscription per plan with pooled minute allowances, explicitly not per seat and with no activation fee; extra lines are a fixed monthly add-on.Currency: USD. Monthly and annual billing are available. No per-seat charges or activation fees. No free tier.veradial.com/pricing.md ↗

Free tier

PartlyThere is no standing free plan, which the vendor states outright, but Vera Lite and Vera Plus each open with a 7-day free trial on capped minutes, Vera Business starts paid with no trial, and a browser demo needs no signup.7-day free trial: 50 AI-receptionist minutes, 50 calling minutes, 30 AI-calling minutes, and 10 live-translation minutesveradial.com/pricing.md ↗

API access

PartlyNo public REST API is documented; programmatic reach is signed outbound event webhooks from Vera Plus upward, plus a read-only connector, so you can receive events but not drive the product from your stack.Signed event webhooks for Zapier, Make, n8n, and your own toolsveradial.com/pricing.md ↗

MCP server

YesA remote MCP server lets any MCP client read that customer's calls, transcripts, texts and usage over OAuth, included on every plan at no extra charge, but it cannot write anything.VeraDial exposes a remote MCP server at https://api.veradial.com/mcp. Any MCP-compatible assistant can connect over OAuth 2.1 using the customer's…veradial.com/for-agents ↗

Not established: Bring your own key

Buying it for a team

A company can buy it

YesA business can buy the three-line Business plan for a whole front desk, and rollouts beyond five lines are sold as a written quoted package rather than self-serve.Line count, capacity, integration work, onboarding, and support are defined in the quoteveradial.com/pricing.md ↗

Seat model

YesSeats are not charged for but they are capped: the owner plus one teammate on Plus and up to three on Business, with each teammate getting their own login and assigned lines.Plus includes one teammate; Business includes up to three teammates. The owner is additional, with no extra seat charge.veradial.com/pricing.md ↗

Pooled budget

YesOne balance serves the whole account: receptionist, calling, AI-calling and translation minutes are monthly totals shared across every active line and teammate.unlimited AI-receptionist answering under fair use, 900 calling minutes, 300 AI-calling minutes, and 60 live-translation minutes each month, shared…veradial.com/pricing.md ↗

Admin controls

PartlyThe owner controls which lines each teammate may touch and keeps billing and business settings to themselves, and can force review of every AI reply — but there is no policy engine beyond those switches.Each teammate has their own login and can handle calls, messages and voicemail on the lines you assign. Billing and business settings stay with the…veradial.com/faq ↗

Audit log

PartlyPer-action attribution exists for teammates and is retained for the life of the owner's account, but the vendor documents no exportable administrative audit trail for settings or billing changes.Team access records: Invitations, line assignments, and per-action attribution are retained for the lifetime of the owner's account.veradial.com/privacy ↗

Not established: Single sign-on

What happens to your code

Opt out of training

YesThe vendor states flatly that transcripts are not used to train models, so there is nothing to opt out of; the same assertion is repeated for calendar and appointment data.AI call transcripts are generated automatically and stored in your account — they are not used to train AI models.veradial.com/faq ↗

Data residency

YesStorage and processing sit in the United States, Oregon specifically, with non-US customers consenting to the transfer; sub-processors may hold data in their own regions.Your data is stored and processed in the United States (US-West-2 region, Oregon). If you are located outside the United States, your data will be…veradial.com/privacy ↗

Getting out

PartlyDeletion is immediate and thorough and numbers are released back to the carrier, but no bulk export of calls, transcripts or messages is documented — the read-only connector is the nearest thing to a data-out path.Account deletion is immediate and irreversible. Once confirmed, your account and all associated data are permanently removed.veradial.com/delete-account ↗

Certifications

PartlyThe SOC 2 Type II claim belongs to Twilio as the carriage layer, not to VeraDial itself; GDPR, PIPEDA, CCPA and Quebec Law 25 rights are honoured, while HIPAA and regulated-industry features are explicitly excluded at every price.HIPAA compliance or regulated-industry compliance featuresveradial.com/pricing.md ↗