The facts, with their sources

What it does

Done-for-you service: NoYou buy and run the software yourself; Gong's people provide implementation, training and support around it rather than running revenue work as a service.Gong offers comprehensive implementation services, training, and ongoing support to ensure a smooth adoption process.gong.io/platform/revenue-ai

How much it does unattended

Runs autonomously: PartlyAutomated agents fire on CRM changes, dates or tracker hits and run their actions without a person, but that builder is labelled BETA and on-demand agents still need a human to run them.Automated agents run a sequence of actions when a defined trigger fires.help.gong.io/docs/create-an-automated-a…
Agent permissions: YesAgent work is bounded by Gong's permission model: creating or running automated agents needs a named permission, and the MCP surface agents query is read-only.The MCP server is read-only and does not create, update, or delete data in Gong or the CRM. Private calls are excluded from all results.help.gong.io/docs/about-gong-mcp-server

Which models it runs on

Claude: PartlyClaude is supported as an external AI client that queries Gong's MCP server, not as a model you can point Gong's own AI at; a tech admin must enable the connector.Gong tech admins can enable the Gong MCP server for:help.gong.io/docs/about-gong-mcp-server
GPT: PartlyChatGPT appears only as an MCP client an admin can connect to Gong; Gong does not document running GPT models behind its own features.Gong tech admins can enable the Gong MCP server for:help.gong.io/docs/about-gong-mcp-server
Model choice: NoThe vendor picks the models: Gong builds and tunes its AI in-house for revenue work, and no tier offers a model selector for its own features.Gong AI is developed in-house.gong.io/platform/trust

Where you use it

In a browser: YesGong is a hosted web application with a companion mobile app and Chrome extension, so calling and review work happen in the browser.Making and receiving calls with business numbers through the Gong Dialer on web and via the mobile app.help.gong.io/docs/about-the-gong-dialer…

Whose machine it runs on

Self-hosted: NoGong is delivered only as a cloud SaaS application on the vendor's AWS infrastructure; the choice a buyer gets is the US or EU data centre, not their own.Gong is a SaaS application hosted in cloud infrastructure.help.gong.io/docs/summary-of-security-f…

What it costs to run

How it meters: YesTwo units stack: per-user licences plus a platform fee by user count, and a shared Gong credit pool metered against calls, emails and briefs.Licenses are priced per user There is a platform fee based on the number of users supportedgong.io/pricing
Free tier: NoThere is no self-serve sign-up, free plan or published trial; the pricing page routes every buyer through a team-size form and a custom proposal.We’d love to prepare a customized proposal for you! Simply fill out the form to get started.gong.io/pricing
API access: YesA documented public REST API covers calls, transcripts, users, stats and permission profiles, with Basic or OAuth credentials and published rate limits.The Gong API is available to all partners and customershelp.gong.io/docs/what-the-gong-api-pro…
MCP server: YesGong runs a read-only MCP server on any plan exposing ask_account, ask_deal and generate_brief, enabled per AI client by a tech admin and metered in credits.The Gong MCP server exposes Gong insights to external AI systems.help.gong.io/docs/about-gong-mcp-server
Bring your own key: PartlyBring-your-own-key covers encryption of your data only; there is no bring-your-own-inference or bring-your-own-cloud path, and encryption settings differ by plan.Customers can encrypt their own data using bring your own key (BYOK).help.gong.io/docs/summary-of-security-f…

Buying it for a team

A company can buy it: YesBuying is explicitly organisational: an admin purchases a core licence plus application seats for the company, and eligible companies can add seats in-product.The first step to getting started with Gong is selecting a plan for your organization. Your plan includes a core license, any additional…help.gong.io/docs/plans-and-seats
Seat model: YesSeats are per team member and split between the Gong Foundation core licence and application seats; unassigned members are free Collaborators with limited access.A team member without a seat assignment is a Collaborator. Collaborators have limited access to Gong capabilities and their seats are free of charge.help.gong.io/docs/plans-and-seats
Pooled budget: YesAI credits are a single company-wide balance rather than per-person wallets, with each paid core seat contributing an annual allowance admins can cap per person.Companies receive a shared pool of credits based on seat type and seat count, meaning credits are available across the company and for all supported…help.gong.io/docs/about-gong-credits
Admin controls: YesAdmins constrain both access and AI spend: granular permission profiles per object, workspaces for regions, and credit profiles with per-feature monthly caps including MCP.Create granular permission profiles to restrict access and actions related to: calls, emails, call libraries, deals, coaching and stats pages,…help.gong.io/docs/summary-of-security-f…
Audit log: YesAn Audit API emits JSON covering both customer personnel activity and Gong staff access to your data, for feeding an existing SIEM; agent runs sit outside it.The Gong Audit API can be used to generate this data in standard JSON format, which can be used to feed your existing security monitoring tools.help.gong.io/docs/summary-of-security-f…
Single sign-on: YesSAML 2.0, OIDC and OAuth 2.0 are all supported with named IdPs, alongside SCIM provisioning and configurable SAML session timeouts.Gong also supports SAML 2.0-based SSO, OAuth 2.0 authorization, and OpenID Connect, including Okta, OneLogin, Rippling, and custom providers.help.gong.io/docs/summary-of-security-f…

What happens to your code

Opt out of training: YesNo opt-out is needed because the default is exclusion: Gong states customer data never trains generative models and outputs stay inside the tenant's own data environment.Your data is never used to train generative AI models, and it’s never shared with or exposed to the public domain.gong.io/platform/trust
Data residency: YesAn admin chooses a US or EU data centre at company level, and EU-stored instances process and store communications data in the EU with documented dialer limits.When your Gong instance is configured in the EU data center, communications data is processed and stored within the EU.help.gong.io/docs/about-the-gong-dialer…
Getting out: PartlyExport is well served through the API, Data Cloud and CRM exports, and deletion is bounded at 30 days after termination, but purchased credits are forfeited at term end.Purchased credits: Additional credits bought separately and available until the end of the contract term. Purchased credits do not roll over into a…help.gong.io/docs/about-gong-credits
Certifications: YesSOC 2 Type II with HIPAA mapping, ISO 27001, 27017, 27018, 27701 and 42001, PCI DSS scope, CSA STAR and EU-US Data Privacy Framework certification.SOC 2 Type II + HIPAA: Gong maintains our own SOC 2 Type II report with scope that spans Gong operations.help.gong.io/docs/summary-of-security-f…