Bland

What it does

Writes code

NoNorm turns a plain-English description into a conversation pathway, persona, voice and tools; nothing on the site describes it authoring application source code.Plain English in. Pathway, persona, voice, and tools out. You decide what to add next.bland.ai/product ↗

Debugs and fixes

PartlyNorm reproduces a failing call, finds the root cause and applies the fix, but the fix lands in a Bland pathway, not in your codebase.Norm pulls in the failing call and its pathway, reproduces the failure, applies a fix in a draft, and verifies it against the original call.docs.bland.ai/tutorials/norm ↗

Writes tests

PartlyIt generates and runs call-scenario suites with assertions against the agent, including scenarios derived from historical transcripts; these are conversation tests, not unit tests for code.Scenario suites with assertions. Back-test against historical calls. Run thousands in parallel.bland.ai/product ↗

Reviews code

NoReview runs the other direction: a human reviews Norm's draft before it merges. No surface reviews a diff someone else wrote.Every change Norm makes is reviewable on the issue, so you can see exactly what it touched before merging the fix into production.docs.bland.ai/tutorials/norm ↗

Whole-codebase work

NoThe unit of work is a pathway YAML directory synced to one Bland account via push, pull, diff and watch; there is no repository-wide code migration.Create and manage conversational pathways as YAML files. Sync local YAML with the Bland API, run interactive tests, and automate test cases.docs.bland.ai/sdks/cli ↗

Ships it

PartlyIt ships agent versions to live phone traffic with canary, promotion and rollback; it does not deploy application code.Canary new versions against 1% of real calls. Promote, or roll back in seconds. Zero-downtime deploys, every time.bland.ai/product ↗

Done-for-you service

PartlyYou run the platform, but Bland's forward-deployed engineers build the first agent; FDE support is Enterprise-only.Our forward-deployed engineering team works directly with yours to build, optimize, and scale the deployment. Enterprise plans include FDE support.bland.ai/pricing ↗

How much it does unattended

Runs autonomously

YesAgents handle whole calls end to end; guardrails escalate or transfer when a human is needed.Bland automates the calls you thought required a human. Running entirely on your own infrastructure for maximum security.bland.ai ↗

Multi-agent

PartlyWarm transfer spawns a second proxy agent call alongside the primary agent; no general multi-agent orchestration is described.When a transfer is needed, the agent initiates a second proxy agent call in the background.docs.bland.ai/platform/billing ↗

Agent permissions

YesGuardrails are catalogued per agent and enforced on every turn, with block, redact, escalate or transfer outcomes.TCPA rails on a timer. Continuous rails on every turn. End the call, transfer, or fall back.bland.ai/product ↗

Which models it runs on

Claude

NoBland runs its own models and names Anthropic among the third-party AI it does not use in the call path.Zero third-party AI.bland.ai/trust-security ↗

GPT

NoSame closed list: OpenAI is named as third-party AI that never touches a call.Bland runs its own models, so no third-party AI provider touches your call.bland.ai/trust-security ↗

Open models

NoThe stack is Bland's own model, custom-made for phone calls; no open-weight model option is offered.With every model custom-made for phone calls, your data never goes through third parties.bland.ai ↗

Model choice

NoThe vendor picks the model; Bland owns the LLM, STT and TTS and bundles them in the per-minute rate.Bland owns the full voice AI stack: telephony, speech-to-text, language model, text-to-speech, and pathway orchestration.docs.bland.ai/llms.txt ↗

Where you use it

In your editor

PartlyNot an IDE extension, but the hosted MCP server makes the account drivable from Cursor, VS Code and Claude Code.The Bland MCP server lets AI coding agents work with your Bland account through natural language: place and inspect calls, build and validate…docs.bland.ai/integrations/mcp/overview ↗

On the command line

Yesbland-cli manages calls, pathways, numbers, tools and releases from the terminal.Manage your entire Bland account from the terminal: make calls, build and test pathways, configure phone numbers, and more.docs.bland.ai/sdks/cli ↗

In a browser

YesHosted dashboard for live call monitoring, replay and analytics, plus an embeddable web chat/voice widget.Listen in to active calls. Replay any call with variables inline. Pipe outcomes to your warehouse.bland.ai/product ↗

Not established: In your pipeline

Whose machine it runs on

Self-hosted

PartlyYour VPC, on-premise and air-gapped deployments exist, but self-hosting is an Enterprise option.Self host Bland on your infrastructure (for Enterprise).bland.ai/product ↗

Open source

NoThe platform is proprietary under the Terms. Only client tooling is published: bland-cli on npm declares an MIT licence and ships a build with no public repository named.All Materials are the copyrighted property of Bland AI or its subsidiaries or affiliates under the laws of the United States and other countries.bland.ai/legal/terms ↗

What it costs to run

How it meters

YesPer connected minute, with a separate monthly platform fee on paid plans; transfer minutes billed separately.Pay per minute. One flat rate covers the LLM, speech-to-text, and text-to-speech. No token charges, no model-provider pass-throughs, no surprise…bland.ai/pricing ↗

Free tier

YesStart plan has a $0 platform fee, two credits and an inbound number, with no card required.Sign up on the Start plan and you get two credits plus an inbound number valued at $15/month, with no card required.bland.ai/pricing ↗

API access

YesREST API at api.bland.ai covers calls, pathways, voices, tools, contacts and knowledge bases.Hit the REST API from your terminal, your code, or the CLI.bland.ai/product ↗

MCP server

YesRemote hosted MCP server at api.bland.ai/v1/mcp, API-key authenticated and org-scoped; a local stdio server ships with the CLI.It's a remote Model Context Protocol server hosted by Bland. There's nothing to run locally: point your client at the endpoint, authenticate with…docs.bland.ai/integrations/mcp/overview ↗

Bring your own key

PartlyBring your own telephony (Twilio or any SIP trunk); inference keys are not applicable because Bland runs its own models.Bland integrates with your existing Twilio account, with SIP trunks from any contact-center or telephony provider, or you can use Bland's built-in…bland.ai/pricing ↗

Buying it for a team

A company can buy it

YesAccounts are organizations with enterprise workspaces, contracted Enterprise pricing and org-scoped API keys.Bland supports both OIDC (OpenID Connect) and SAML 2.0 based Single Sign-On (SSO) for enterprise workspaces.docs.bland.ai/enterprise-features/SSO ↗

Seat model

NoNot priced per seat: a flat monthly platform fee plus per-minute usage, with limits on concurrency and calls rather than users.$0.12/min $299/month platform feebland.ai/pricing ↗

Pooled budget

YesCredits, usage and rate limits are held at the organization level, not per user.This one-time credit has been automatically applied to your organization and will support your upcoming usage.docs.bland.ai/platform/billing ↗

Admin controls

YesGuardrail catalogue blocks, redacts or escalates per rule, and production access is role-based with least privilege.Role-based access with least privilege. MFA on every production system.bland.ai ↗

Audit log

YesTamper-resistant call logs record every disclosure and every guardrail firing.Tamper-resistant call logs. Every disclosure recorded, every rail logged.bland.ai/product ↗

Single sign-on

PartlyOIDC and SAML 2.0 both supported, but SSO is listed only in the Enterprise column of the plan comparison.Bland supports both OIDC (OpenID Connect) and SAML 2.0 based Single Sign-On (SSO) for enterprise workspaces.docs.bland.ai/enterprise-features/SSO ↗

What happens to your code

Opt out of training

PartlyNo third-party model provider sees the audio, and the HIPAA controls list offers zero-retention processing for sensitive workflows; whether Bland itself trains on customer calls is never stated.Bland runs its own models, so no third-party AI provider touches your call.bland.ai/trust-security ↗

Data residency

PartlyUS, EU and APAC regions with per-call region pinning, but the plan table lists Data Residency as Enterprise-only.US, EU, and APAC. Per-region deployment for sovereign workloads.bland.ai/product ↗

Getting out

PartlyTranscripts, recordings, event streams and call metadata are all retrievable through the API; nothing is published about credit expiry.Retrieve detailed information, metadata, and transcripts for a call.docs.bland.ai/llms.txt ↗

Certifications

YesSOC 2 Type I and II, HIPAA with BAA, GDPR and PCI DSS v4.0; ISO 27001 is not claimed.Yes. SOC 2 Type I and Type II, HIPAA-eligible with a signed BAA, GDPR, and PCI DSS. Compliance documentation is available under NDA on Enterprise.bland.ai/pricing ↗