Summary
VoiceAgents is EqualyzAI's multi-tenant platform for building AI phone agents that handle inbound and outbound PSTN calls in Nigerian languages. Each agent runs a configurable speech-to-text, language-model and text-to-speech pipeline with knowledge bases, transcripts and recordings.
- Best for
- Nigerian SMB and mid-market operators who need a no-code phone agent that handles calls in Yoruba, Igbo, Pidgin, Hausa or Nigerian English out of the box.
- Not for
- Buyers outside West Africa with English-only callers, where the global voice-agent platforms (Vapi, Retell AI, Bland AI) compete on the same generic stack at similar or lower per-minute prices.
- From
- $15/month$15 monthly · $12.50 billed annually
- Free trial
- YesA free trial credit is applied automatically at signup; the vendor does not publish the credit amount or a minute allowance. The Trial tier is rate-limited to 30 API requests per minute against 100 on Starter. No $0 plan appears on the pricing cards, so the cheapest ongoing path is Starter.
What it does
- Done-for-you service
- NoSelf-serve SaaS the customer configures; Enterprise adds a dedicated technical account manager for support, not build-and-run delivery.
Voice Agent Platform Access: A cloud-hosted, software-as-a-service (SaaS) platform that enables You to create, configure, and deploy AI-powered voice…
usevoiceagent.ai/terms-of-service
How much it does unattended
- Runs autonomously
- YesAgents answer and place calls unattended and hand off to a human only when they cannot handle the caller.
It automatically escalates to a human agent so no customer is ever left stranded. Your business stays professional, always.
usevoiceagent.ai - Multi-agent
- NoThe documented architecture is one STT-LLM-TTS pipeline per call, and the only handoff described is a transfer to a phone number; no agent-to-agent coordination appears in the platform's feature list.
Every agent runs a real-time STT → LLM → TTS pipeline: speech from the caller is transcribed, sent to your chosen language model, and the response is…
usevoiceagent.ai/docs - Agent permissions
- PartlyBehaviour is bounded by per-agent call settings: greeting, interruption threshold, silence timeout, end-call phrases, transfer number, a hard max call duration and a recording toggle. There is no per-action approval gate.
These settings control how the agent behaves during a call.
usevoiceagent.ai/docs
Which models it runs on
- Claude
- YesAnthropic is one of three selectable LLM providers, chosen per agent.
Mix and match STT, LLM, and TTS providers per agent. OpenAI, Anthropic, ElevenLabs, Deepgram, and more.
usevoiceagent.ai/docs - GPT
- YesOpenAI is a selectable LLM provider per agent, and also appears as an STT and TTS provider.
Mix and match STT, LLM, and TTS providers per agent. OpenAI, Anthropic, ElevenLabs, Deepgram, and more.
usevoiceagent.ai/docs - Open models
- NoThe supported-provider list for the LLM layer is closed at three hosted, closed-weight vendors; no open-weight model, local runtime or custom endpoint appears in any provider table.
LLM Generates agent response OpenAI, Anthropic, Google
usevoiceagent.ai/docs - Model choice
- YesThe buyer picks the STT, LLM and TTS provider and model independently for each agent; the cheapest paid plan includes all of them.
Mix and match STT, LLM, and TTS providers per agent. OpenAI, Anthropic, ElevenLabs, Deepgram, and more.
usevoiceagent.ai/docs
Where you use it
- On the command line
- NoThe vendor states the surfaces as the dashboard and the REST API; no command-line tool is published anywhere on the site or in the docs.
Developer-first: Everything you can do in the dashboard is also available via the REST API.
usevoiceagent.ai/docs - In a browser
- YesA hosted dashboard is the primary surface, with a browser-based API explorer alongside it.
Developer-first: Everything you can do in the dashboard is also available via the REST API.
usevoiceagent.ai/docs
Whose machine it runs on
- Self-hosted
- NoCloud-hosted SaaS only; the sole infrastructure concession named for enterprise deployments is a zero-retention configuration, not customer-run infrastructure.
A cloud-hosted, software-as-a-service (SaaS) platform that enables You to create, configure, and deploy AI-powered voice agents.
usevoiceagent.ai/terms-of-service - Open source
- NoThe vendor claims exclusive ownership of the platform software, APIs and models and contractually forbids reverse engineering.
modify, make derivative works of, disassemble, reverse compile, or reverse engineer any part of the Platform, or attempt to bypass any security…
usevoiceagent.ai/terms-of-service
What it costs to run
- How it meters
- YesPriced per call minute: each plan bundles an allowance and meters overage per minute, cheaper as the plan rises.
150 mins ($0.12/min overage)
usevoiceagent.ai - Free tier
- YesSelf-serve signup applies a trial credit automatically; the vendor does not publish the credit amount, and Trial is rate-limited to 30 API requests per minute.
A free trial credit is applied automatically so you can start making calls right away.
usevoiceagent.ai/docs - API access
- YesREST API with x-api-key auth covering agents, outbound calls, transcripts and recordings; the cheapest paid plan lists read/write API, and the Trial tier already has an API rate limit.
API Access: Programmatic access to the platform via API for custom integrations and automation.
usevoiceagent.ai/terms-of-service - MCP server
- PartlyMCP is named as a mechanism for the customer's agent to reach external systems, and as a Starter plan bullet; no MCP server is documented for another agent to query, and the developer docs and OpenAPI spec never mention MCP.
Where you configure integrations with external systems via MCP or other integration mechanisms, you are responsible for ensuring your use of those…
usevoiceagent.ai/terms-of-service - Bring your own key
- NoInference is bundled and metered by the vendor: plans include all LLM/STT/TTS and bill per minute. No provider configuration table in Agent Setup accepts a customer API key or endpoint.usevoiceagent.ai
Buying it for a team
- A company can buy it
- YesSignup creates an organisation as the billing tenant, the terms require authority to bind an entity, and Business and Enterprise plans are sold to companies.
After sign-up, you'll be prompted to create your organisation. Enter your company name — this sets up your tenant.
usevoiceagent.ai/docs - Seat model
- NoNot seat-priced: plans meter call minutes, phone numbers and knowledge-base documents, agents are unlimited, and API rate limits are per tenant. No plan card names a seat count or per-user price.
Start with the plan that fits, scale up as you grow, and top up credits whenever you need more. Build unlimited agents that speak your customers'…
usevoiceagent.ai - Pooled budget
- YesAllowances and limits are account-wide: every API key on a tenant draws on one rate limit, and plan minutes are a single tenant balance.
Rate limits are applied per tenant (all API keys for an account share the same limit).
usevoiceagent.ai/docs - Admin controls
- PartlyTenants configure agent call settings and their own recording and transcript retention, but no role-based permission model or policy engine for authorised users is documented.
Customers may configure their own retention settings for call recordings, transcripts, and related data within the platform.
usevoiceagent.ai/privacy-policy - Audit log
- PartlyImmutable audit trails for administrative action are asserted as EqualyzAI's own security control; no customer-visible audit log appears in any plan or in the docs, where Growth's export is call logs in CSV/JSON.
Immutable audit logging: Access to sensitive data and administrative actions are logged in tamper-resistant audit trails.
usevoiceagent.ai/privacy-policy - Single sign-on
- NoAccount access is name, email and password with MFA for privileged access; the Enterprise plan's bullets name tailored minutes, phone numbers, a dedicated TAM and SLAs, and no page mentions SAML or OIDC. The only Google OAuth is a Calendar integration, not a login method.
Go to the sign-up page and enter your name, email, and a strong password (min 6 chars, one uppercase, one number, one special character).
usevoiceagent.ai/docs
What happens to your code
- Opt out of training
- YesModel training on customer voice, transcripts and end-user communications is disclaimed by default, and opting out of call recording also removes the aggregated de-identified service-improvement use; any wider training needs explicit opt-in.
EqualyzAI does not use Customer voice data, call transcripts, or end-user communications to train or improve its AI models for model training purposes
usevoiceagent.ai/privacy-policy - Data residency
- PartlyNigerian jurisdiction under the NDPA, but voice data may be processed outside Nigeria by AI, cloud and speech sub-processors under NDPC-approved transfer safeguards; no region selection is offered.
some of our sub-processors including AI model providers, cloud infrastructure providers, and speech processing services may process personal data…
usevoiceagent.ai/privacy-policy - Getting out
- PartlyExport is real: transcripts via API, CSV/JSON log exports from Growth up, and a 30-day post-termination export window. But no page states whether unused minutes or topped-up credits expire, and partial billing periods are non-refundable.
EqualyzAI will make your Customer Data available for export for a period of 30 days following termination, after which it may be permanently deleted
usevoiceagent.ai/terms-of-service - Certifications
- PartlyCompliance is framed entirely on Nigerian law (NDPA 2023, NDPR 2019, NDPC oversight), with a DPA available and TLS 1.2+ and AES-256 asserted. No SOC 2, ISO 27001 or GDPR certification is claimed anywhere on the site.
in accordance with the Nigeria Data Protection Act (NDPA) 2023, and all applicable guidelines and directives issued by the Nigeria Data Protection…
usevoiceagent.ai/privacy-policy
Checked · How we check
Alternatives
Developer platform for building, testing and deploying voice AI agents that make and receive phone calls.
Pay-as-you-go platform for building, testing and running AI phone, chat and SMS agents.
Enterprise voice AI platform for inbound and outbound phone agents, running on Bland's own self-hosted models.
Enterprise voice AI platform with in-house telephony for inbound and outbound call automation.
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