Top 6 of 18 researched candidates
Alternatives to AudioCodes Live Hub
Find a better fit for what you need. Compare alternatives to AudioCodes Live Hub with sourced features, strengths and trade-offs side by side.
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Evidence-backed shortlist
Closest researched alternatives to AudioCodes Live Hub
Ordered by the requirements met, strengths preserved, explicit trade-offs and research coverage. Sponsorship does not enter the order.
- 01
ElevenLabs Agents
Hosted platform for building voice and chat agents, with telephony, SDKs and a choice of LLM.
From FreeWhy it's on this listAgent permissions · YesTool use is gated per MCP server and per tool: always ask, fine-grained (auto-approved, requires approval, disabled), or no approval at all.Evidence ↗
Where it improves on AudioCodes Live Hub
- +Claude · YesAnthropic models are natively selectable in agent settings; a few older Claude models drop out in EU data-residency workspaces.Evidence ↗
- +Open models · YesOpen-weight models run two ways: ElevenLabs-hosted Qwen in the native model list, or Llama and Mixtral through a custom LLM endpoint such as Together AI, Groq or SambaNova.Evidence ↗
Trade-offs against AudioCodes Live Hub
No disadvantages found in the criteria researched so far.
35/35 researched criteria - 02
Vapi
Developer platform for building, testing and deploying voice AI agents that make and receive phone calls.
From $0.05/minuteWhy it's on this listClaude · YesClaude is selectable as the assistant's LLM, on Vapi's integration or your own Anthropic account.Evidence ↗
Where it improves on AudioCodes Live Hub
- +Open models · YesOpen-weight models reach the pipeline through Groq, Together AI, Mistral, DeepSeek and OpenRouter, or a self-hosted server.Evidence ↗
- +In your editor · PartialNo agent runtime in the editor; `vapi mcp setup` teaches Cursor, Windsurf and VSCode the Vapi API so you can build from the IDE.Evidence ↗
Trade-offs against AudioCodes Live Hub
- −Seat model · NoNothing is priced per seat: the plan table meters call minutes and concurrent lines only, and members are invited with RBAC roles.Evidence ↗
- −Certifications · PartialSOC 2 Type II and a HIPAA BAA sit in the Scale contract, and the plan table shows SOC2 only in that column; HIPAA mode is a $2,000/month add-on on either plan.Evidence ↗
35/35 researched criteria - 03
PolyAI
Enterprise platform for building voice and chat agents that resolve customer calls, priced per minute.
Why it's on this listClaude · YesClaude is one of the third-party models you can run instead of Raven; the model docs list Claude options under the Amazon Bedrock provider tab, selectable per channel.Evidence ↗
Where it improves on AudioCodes Live Hub
- +In your editor · YesThe ADK edits agent resources as local files in any editor, and Builder MCP plugs the same workflow into Cursor, Claude Code, Claude Desktop and Codex.Evidence ↗
- +On the command line · YesThe poly CLI pulls, branches, validates, pushes and chats against a project from the terminal.Evidence ↗
Trade-offs against AudioCodes Live Hub
- −Multi-agent · NoThe only 'team of agents' feature is assigning several TTS voices to one agent; no coordination between multiple agents on a single task is documented, and the build assistant works one branch at a time.Evidence ↗
- −Seat model · NoNo per-seat price is published; billing tracks conversation volume, and team members are added by invitation with role-based permissions.Evidence ↗
- −Pooled budget · PartialConversation volume draws on one account-level Subscription Volume of CX Tokens, but the Wren builder allowance is per person and not shared.Evidence ↗
35/35 researched criteria - 04
Cartesia
Real-time speech models and a managed runtime for production phone and web voice agents.
From FreeWhy it's on this listClaude · YesAnthropic Claude models are named in the SDK's supported-models table and used in its examples.Evidence ↗
Where it improves on AudioCodes Live Hub
- +In your editor · PartialNo native IDE extension; the documented editor surface is the Cartesia MCP server used from Cursor or Claude Code.Evidence ↗
- +On the command line · YesA `cartesia` CLI creates, deploys and manages agents, and can chat with agent logic locally.Evidence ↗
Trade-offs against AudioCodes Live Hub
- −Done-for-you service · NoSelf-serve software: you build and deploy the agent yourself; sales contact exists for Enterprise terms, not for building it for you.Evidence ↗
- −Multi-agent · NoSystem tools enumerate three slots: end call, DTMF, and transfer to an E.164 phone number. An agent therefore hands off to a number, not to another Cartesia agent.Evidence ↗
- −Bring your own key · PartialNo bring-your-own LLM key: Cartesia bills the LLM itself. You can bring your own carrier via SIP trunking and host the agent's reasoning code yourself.Evidence ↗
35/35 researched criteria - 05
Retell AI
Platform for building, testing and deploying AI voice and chat agents on phone, web and SMS, billed per minute.
From $0.07/minuteWhy it's on this listClaude · YesClaude Sonnet and Haiku models are selectable for voice agents, priced per minute, and for chat agents per AI message.Evidence ↗
Where it improves on AudioCodes Live Hub
- +In your editor · PartialRetell's own MCP server lets Cursor, Claude Desktop, Claude Code and Codex-style clients create, publish and inspect agents; the agent itself never runs in an editor.Evidence ↗
- +Self-hosted · PartialOn-prem deployment is an Enterprise offering; on pay-as-you-go the only self-hosted piece is your own LLM behind the custom-LLM WebSocket, or your own SIP telephony.Evidence ↗
Trade-offs against AudioCodes Live Hub
- −On the command line · NoThe docs enumerate every way to drive Retell: dashboard, REST API, Node/Python SDKs and MCP server. No command-line tool is among them.Evidence ↗
- −Seat model · NoNo seat charge and no seat floor: the Monthly Subscription Items table lists every recurring line item (phone numbers, SMS, concurrency, knowledge bases, verified numbers) and none is a seat. Capacity is bought as concurrent calls at $8 each per month.Evidence ↗
- −Opt out of training · NoThe privacy policy lists training its AI models among the uses of collected data, and its 'Your Choices' section offers only account deletion, cookie preferences, marketing opt-out and sale/sharing opt-out, with no training opt-out.Evidence ↗
34/35 researched criteria · 1 not established - 06
Telnyx Voice AI Agents
Carrier-owned platform for phone and web voice agents, with telephony, STT, TTS, LLM and orchestration in one stack.
From $0.05/minuteWhy it's on this listClaude · YesClaude is selectable as the assistant's model in the Agent tab, and the model table marks a Claude Haiku entry as requiring no API key of your own; prompts still leave Telnyx for Anthropic.Evidence ↗
Where it improves on AudioCodes Live Hub
- +Open models · YesOpen-weight Qwen and Moonshot Kimi families run on Telnyx's own GPUs and are the recommended default for assistants, so prompt and response generation never leaves Telnyx infrastructure.Evidence ↗
- +In your editor · PartialThe agent itself never runs in an editor, but Telnyx ships an MCP server that lets IDE assistants such as Cursor or Windsurf create and manage Telnyx AI assistants from the editor.Evidence ↗
Trade-offs against AudioCodes Live Hub
- −Done-for-you service · NoYou build and run the agent yourself in the portal or over the API; Telnyx sells platform capacity, and human help appears only as a dedicated account manager on the $500-minimum Committed plan, not as a build service.Evidence ↗
- −GPT · PartialGPT models run as an external provider you supply credentials for: you create an OpenAI API key, store it as an integration secret and select the model, and OpenAI free-plan keys are rejected outright.Evidence ↗
- −Free tier · PartialYou can sign up and build without talking to sales, but the free path is a $5 testing credit under trial limits: one number, calls capped at ten minutes, two concurrent outbound calls.Evidence ↗
35/35 researched criteria
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How the shortlist is calculated
Comparable first. We consider listings in the same category as AudioCodes Live Hub and alternatives previously researched for this page.
Requirements first. We prioritise your selected needs, then shared strengths, fewer documented trade-offs, more complete research and finally alphabetical order.
Unknown remains unknown. Missing evidence is never converted into a benefit or a trade-off. Every improvement shown above comes from the same sourced criterion as the listing.
Independent order. Payment does not affect selection or ranking. Paid placements are labelled Advertisement.
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