HeyRik

What it does

Done-for-you service

PartlyMostly self-serve software you run yourself, but the two top plans add vendor-built work: Business and Enterprise list custom feature development on request, and the docs invite you to hand the build brief to the HeyRik team.heyrik.com/pricing ↗

How much it does unattended

Runs autonomously

YesAgents run whole calls unattended: greeting, understanding, checking a live calendar, booking, reminding, and rescheduling. Outbound campaigns dial, retry, and classify a list without a person in the loop.it greets the caller, understands what they need, checks availability in real time, books the appointment and sends reminders. It also reschedules…heyrik.com/ai-appointment-scheduling ↗

Multi-agent

NoOne agent handles one call and one campaign; the vendor inventory of what an agent can do ends at transferring to a person, and the 78-operation API exposes no agent-to-agent handoff or orchestration primitive.A HeyRik agent can answer inbound calls, place outbound calls, follow a structured conversation, use your knowledge, call your APIs, transfer to a…docs.heyrik.com/introduction ↗

Agent permissions

PartlyThe agent acts freely inside the flow you draw but can only take actions you explicitly wire up: each tool or custom API must be registered and authorised first, and money and KYC workflows stay out of its reach in the dashboard.Tools create permissions and failure paths. Add one only when the job requires it, the connection is authorized, and both success and failure can be…docs.heyrik.com/academy/configure-agent ↗

Which models it runs on

Model choice

PartlyYou choose a performance tier from a stack HeyRik manages and reads back through the API, rather than picking a named model; the vendor operates the conversational intelligence itself./providers The managed speech + language stack, by tierdocs.heyrik.com/api-reference ↗

Not established: Claude, GPT, Open models

Where you use it

In your editor

NoThere is no editor or IDE extension: the vendor states the whole platform runs in the browser, and building an agent means using the hosted drag-and-drop studio.HeyRik is a software-as-a-service platform — everything runs in the browser, with telephony handled in the cloud.heyrik.com/about ↗

On the command line

NoNo command-line tool is published; the docs show curl examples against the REST API, which is a code sample rather than a terminal product the vendor ships.HeyRik is a software-as-a-service platform — everything runs in the browser, with telephony handled in the cloud.heyrik.com/about ↗

In a browser

YesThe whole product is a hosted web studio: flow builder, campaigns, analytics. It also runs web calls in the browser, plus embeddable chat widgets on your own site.Design call flows, prompts, and branching logic in a drag-and-drop studio. No code required.heyrik.com/features ↗

Whose machine it runs on

Self-hosted

NoHosted only. The vendor states everything runs in the browser with telephony in the cloud; the only infrastructure you can bring is your own carrier or SIP trunk, not the platform itself.HeyRik is a software-as-a-service platform — everything runs in the browser, with telephony handled in the cloud.heyrik.com/about ↗

Open source

NoClosed source: the terms reserve ownership of the software to HeyRik and grant only a limited licence to use the service, with reverse engineering forbidden. No repository or licence is published.The Service, including its software, branding, and content, is owned by HeyRik and protected by intellectual property laws. We grant you a limited,…heyrik.com/terms ↗

What it costs to run

How it meters

YesBilling is per minute of talk time, metered by the second against a monthly credit balance, on top of a flat plan fee. It is explicitly not per seat, and carrier charges are passed through separately.Calls are metered by the second and charged against your credit balance.heyrik.com/terms ↗

Free tier

YesYou can sign up and place calls without talking to sales or entering a card: the Free Trial plan gives 30 phone-call minutes plus unlimited web-call minutes.Free Trial ₹0.00 /mo + GST 30 phone-call minutes included · 30 credits Try HeyRik — 30 free calling minutes.heyrik.com/pricing ↗

API access

YesA documented public REST API covers 13 resource groups and 78 operations, including agents, calls, campaigns, CRM, voices, and chat, with bearer-key auth. Buying numbers and paying, though, stay dashboard-only.Find every public resource, method, parameter, request, response, and operational note without leaving the reference context. 13 resource groups 78…docs.heyrik.com/api-reference ↗

Bring your own key

PartlyYou can bring your own telephony: existing numbers, a Twilio or Exotel account, or a SIP trunk registered through the API. There is no bring-your-own model key, inference endpoint, or cloud account.Provision local numbers or bring your own via Twilio, Exotel, and SIP trunks.heyrik.com/features ↗

Not established: MCP server

Buying it for a team

A company can buy it

YesAn organisation can buy directly: the terms bind the organisation you sign for, business identity verification covers GST and CIN, and Enterprise is sold through sales rather than checkout.If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these terms, and "you"…heyrik.com/terms ↗

Seat model

NoThere is no seat in the pricing model at all. Plans are sold on call minutes and capacity limits, and the vendor states there is no per-seat charge, so no floor or ceiling on users is published.Pay for minutes, not seats Start free and only pay as your call volume grows. No setup fees, no per-seat tax — upgrade, downgrade, or cancel anytime.heyrik.com/pricing ↗

Pooled budget

YesOne account-level credit balance funds every agent, web call, phone call, and campaign. The other quotas are account-wide too: knowledge base is measured across all agents, contacts across your account.Every plan includes lifelike voices, the visual agent builder, and a monthly credit balance — 1 credit = 1 minute of talk time.heyrik.com/pricing ↗

Admin controls

PartlyAn account owner constrains each agent individually, choosing which integrations it may use and which knowledge and custom-API tools it can call. No admin role, user management, or organisation-wide policy layer is documented.Keep your calls, customer data, and follow-ups connected. Choose which integrations each agent can use.heyrik.com ↗

Single sign-on

PartlyGoogle sign-in is offered on the login and signup screens, so OIDC-style social login exists, but no SAML or enterprise single sign-on is mentioned on any plan, including Enterprise.Google, where you choose to sign in with it or connect the Calendar and Sheets integrations described above.heyrik.com/privacy ↗

Not established: Audit log

What happens to your code

Opt out of training

YesNo opt-out is needed because the default is no training: content, recordings, transcripts and cloned voice models are stated never to train shared or third-party models, and the terms repeat it.We do not use your content, recordings, or voice data to train shared or third-party AI models.heyrik.com/privacy ↗

Getting out

PartlyExport is unconditional: you can export or delete data at any time, in a portable format, and before deletion on termination. Credits, however, are use-it-or-lose-it and are forfeited at the end of each billing month.Credits do not carry forward. The credits included with your plan are valid only for the billing month in which they are granted. Any unused balance…heyrik.com/terms ↗

Certifications

PartlyThe vendor commits to GDPR and India DPDP Act rights with a named grievance officer, but publishes no SOC 2, ISO 27001 or any other audited certification on any page or plan.including the EU/UK General Data Protection Regulation (GDPR) and India’s Digital Personal Data Protection Act, 2023 (DPDP Act) — you have the right…heyrik.com/privacy ↗

Not established: Data residency