LuMay

What it does

Done-for-you service

YesLuMay sells its own delivery people alongside the software: a discovery sprint, a fixed-scope production pilot and a dedicated monthly engineering pod, with priced ongoing managed optimisation.A dedicated team - architect, AI engineer, integration engineer, QA - for ongoing build, adoption, and optimization.lumay.ai/pricing ↗

How much it does unattended

Runs autonomously

PartlyThe vendor positions its agents as deliberately semi-autonomous: they plan and act, but sensitive steps stop at a human approval gate rather than completing unattended.AI agents go further — interpreting a goal, planning the steps to complete it, retrieving information, taking approved actions, and checking the…lumay.ai/ai-agent-development-company ↗

Multi-agent

YesSpecialised agents run under a supervisor with delegation, shared state and conflict resolution, and the workflow product names LangGraph, Autogen and CrewAI as the orchestration underneath.For complex workflows, we design specialized agents (collection, analysis, validation) coordinated by a supervisor agent, with task delegation,…lumay.ai/ai-agent-development-company ↗

Agent permissions

YesHuman-in-the-loop gates sit in the orchestration layer, so an agent's reach before it must ask is a configured policy rather than a fixed product behaviour.Human approvals for sensitive actions at orchestration layer.lumay.ai/ai-platform/security ↗

Which models it runs on

Claude

YesThe runtime names Anthropic as a swappable provider alongside OpenAI; the vendor names the provider, not a specific Claude model version.Swap LLM providers (OpenAI ↔ Anthropic) without changing the agent, flow, or connectors.lumay.ai/ai-platform/core-engine ↗

GPT

YesOpenAI is one of the two named providers the reasoning loop calls, and the hosted default routes through Azure OpenAI inside Microsoft's enterprise boundary.the input, retrieved context, conversation history, and system prompt are sent to the configured LLM (OpenAI or Anthropic)lumay.ai/ai-platform/core-engine ↗

Open models

PartlyA locally hosted model can be configured, but the vendor never names an open-weight family anywhere I read; only OpenAI, Anthropic and Azure OpenAI are identified by name.You can also configure LuMay to use your own Azure OpenAI resource or a locally hosted model.lumay.ai/ai-platform/security ↗

Model choice

YesProvider choice is an explicit design property: agents, flows and connectors are meant to survive a swap between providers or any compatible API.The engine is provider-agnostic: you can swap between OpenAI, Anthropic, or any compatible API without changing the agent configuration, the…lumay.ai/ai-platform/core-engine ↗

Where you use it

In a browser

YesWeb and chat are first-class interface channels, and the voice product adds a self-service dashboard with a real-time view from the Growth plan upward.Voice, chat, web, email and APIs.lumay.ai/platform ↗

Whose machine it runs on

Self-hosted

YesFour postures are sold, up to on-prem Kubernetes and a fully air-gapped build, and the pricing page attaches published floors to each rather than leaving them to sales.Yes. LuMay offers SaaS, Bring Your Own Cloud, private cloud, and on-premises deployment models. BYOC and on-premises give full control over data…lumay.ai/ai-platform/security ↗

Not established: Open source

What it costs to run

How it meters

YesA per-agent monthly subscription carries an included allowance, then meters: per-minute voice overage and per-active-minute connector charges stacked on the base fee, with carrier fees passed through.All connector charges are billed per active minute, only when the connector is engaged on a live call. No hidden fees and no separate per-query RAG…lumay.ai/ai-products/voice-agent/pricing ↗

Free tier

PartlyOnly the voice line publishes a way in without a call, and it is a time-boxed trial rather than a standing free plan; the other eight agents start at $499 to $10,000 a month.All plans include a 14-day free trial. No credit card required.lumay.ai/ai-products/voice-agent/pricing ↗

API access

YesA REST API is checked on every voice plan including the $249 entry tier, with webhooks appearing at Growth and GraphQL plus private endpoints reserved for Enterprise.lumay.ai/ai-products/voice-agent/pricing ↗

MCP server

PartlyMCP is real and native but gated: five servers from the Growth plan and unlimited on Enterprise, while the Basic and Starter cards show it struck through.MCP (Model Context Protocol) servers let you extend Voxentis's AI with custom tools, data sources, and workflows - without writing a full…lumay.ai/ai-products/voice-agent/pricing ↗

Bring your own key

PartlyBringing a private or fine-tuned model is offered, but it sits in the custom-enterprise add-on table with no published rate, so the entry plans cannot buy it off the page.Deploy a fine-tuned or private LLM within Voxentis platformlumay.ai/ai-products/voice-agent/pricing ↗

Buying it for a team

A company can buy it

YesAn organisation can standardise several agents on one contract with one security review and one renewal, sold from a $150K/yr enterprise platform floor.Standardize multiple agents on a single governed contract - one security review, one renewal, one price.lumay.ai/pricing ↗

Seat model

PartlySeats are only one dimension among several and only on some agents: Insight and Legal price partly on users, while voice prices on agents and included minutes with no per-seat rate published.Data sources + users + querieslumay.ai/pricing ↗

Admin controls

YesConstraints are enumerated concretely: least-privilege roles, tool allowlists, approval gates and spending limits, plus token-budget and latency caps set per agent in the runtime.Role-based access, least-privilege permissions, tool allowlists, input/output validation, prompt-injection protection, approval gates, spending…lumay.ai/ai-agent-development-company ↗

Audit log

YesEvery request carries a correlation ID linking API call, database queries, connector dispatches and model calls into one traceable chain, and access logs are offered for audit review.X-Correlation-ID on every request with end-to-end OpenTelemetry tracing.lumay.ai/ai-platform/security ↗

Single sign-on

PartlyThe platform page presents Keycloak SSO with SAML/OIDC as a standard control, yet the voice product prices SSO/LDAP/AD integration as a custom-quote enterprise add-on, so it is not simply included.Enterprise identity and access management integrationlumay.ai/ai-products/voice-agent/pricing ↗

Not established: Pooled budget

What happens to your code

Opt out of training

YesNon-training rests on the hosted default routing to Azure OpenAI inside Microsoft's boundary rather than on a customer-facing toggle; self-hosting or your own Azure resource is the stronger route.In the default SaaS configuration, it connects to Azure OpenAI, which processes prompts within Microsoft's enterprise data boundary and does not use…lumay.ai/ai-platform/security ↗

Data residency

YesResidency follows the deployment model rather than a region picker: LuMay's own Azure tenancy for SaaS, your Azure or AWS subscription for BYOC, your VPC, or your data centre.The same images run in every deployment model - LuMay-managed SaaS, your cloud subscription, your private VPC, or your on-prem Kubernetes cluster.lumay.ai/ai-platform/deployment ↗

Getting out

PartlyCustomers keep rights to their content and session data is not retained, but no export tool is published, fees are non-refundable by default and rollover of unused minutes is never addressed.All fees are non-refundable unless otherwise stated in your enterprise agreement.lumay.ai/terms-of-service ↗

Certifications

YesTwo certifications are asserted outright rather than as alignment, with GDPR readiness and HIPAA handled through a BAA on private-cloud or on-premises deployments.The platform is SOC 2 Type II and ISO/IEC 27001 certified, and supports GDPR compliance-readiness for regulated environments.lumay.ai/ai-products/voice-agent/pricing ↗