Ringly

What it does

Done-for-you service

PartlyYou run the software yourself, but Ringly's team does the build-out on the higher tiers: hands-on setup on Pro, and on Enterprise a multi-week implementation plus ongoing optimisation. Grow buyers get no onboarding at all in the plan table.We set up Ringly.io for you in a couple of weeks.ringly.io/faq ↗

How much it does unattended

Runs autonomously

YesThe agent takes the whole call end to end without a human listening in, and the vendor's own analytics measure the share it closed alone; unresolved cases escalate rather than stall.Seth is an AI phone support rep that resolves support calls from people calling your Shopify brand. It does not need any prompting.help.ringly.io/en/articles/11784673-set… ↗

Multi-agent

NoOne agent handles a call from greeting to hang-up; every documented handoff goes to a person or to an HTTP endpoint, and no agent-to-agent orchestration appears anywhere in the help centre.Sometimes callers request to speak to a human, or Seth recognizes that an issue is too hard, and in that case Seth can transfer the phone call or…help.ringly.io/en/articles/11784673-set… ↗

Agent permissions

PartlyIt acts alone inside the skills you switch on, but the riskiest action ships locked down: order cancellation defaults to logging a request, and even in full mode you can cap the order value it may refund.You choose how far Seth goes: cancel and refund the order right on the call, or just take down the request and pass it to your team.help.ringly.io/en/articles/15899995-can… ↗

Which models it runs on

Claude

NoThe only model the vendor ever names behind the agent is GPT, and no plan, settings page or help article offers Anthropic's Claude or any way to select a different provider.Ps. we also switched to GPT-5 for this update.help.ringly.io/en/articles/10150368-cha… ↗

GPT

YesThe vendor states in its own changelog that the rebuilt agent runs on OpenAI's GPT line; buyers inherit that choice rather than making it, since no model setting is exposed.Ps. we also switched to GPT-5 for this update.help.ringly.io/en/articles/10150368-cha… ↗

Open models

NoInference is the vendor's own hosted stack on a commercial model; nothing in the plans, the settings walkthrough or the docs lets you point the agent at open-weight models.Ps. we also switched to GPT-5 for this update.help.ringly.io/en/articles/10150368-cha… ↗

Model choice

NoThe vendor picks the model and switches it when it likes, announcing the change in the changelog; what a buyer configures is voice, language, rules, knowledge and skills, never the model.Ps. we also switched to GPT-5 for this update.help.ringly.io/en/articles/10150368-cha… ↗

Where you use it

In a browser

YesEverything a buyer touches is a hosted web dashboard: call history with transcripts and recordings, analytics, training and deployment settings, all at app.ringly.io.The Call history page gives you an overview of all conversations handled by Seth AI support agent.help.ringly.io/en/articles/13056156-how… ↗

Whose machine it runs on

Self-hosted

NoThe vendor provisions the telephony and the infrastructure itself and bills for it from the moment you sign up; no self-hosted or bring-your-own-cloud deployment is offered on any tier.Our platform activates instantly, allocating infrastructure, phone numbers, and capacity that incur non-reversible costs.ringly.io/refund-policy ↗

Open source

NoRingly is sold as a proprietary cloud subscription; the site, help centre and terms publish no repository, licence or source distribution of any component.Ringly provides a cloud platform for building and operating AI-driven voice agents, including number provisioning, real-time phone call handling, SMS…ringly.io/terms-of-service ↗

What it costs to run

How it meters

YesBilling is a flat monthly plan with a bundled pool of call minutes, then metered per-minute overage at a published rate that falls as the plan rises; nothing is charged per seat or per token.Includes 1,000 mins/mo (~500 calls), then $0.29/min overagesringly.io/pricing ↗

Free tier

PartlyYou can start without talking to sales, but not without a card: the 14-day trial exists only on the $799 Pro plan and converts automatically, while Grow is charged the moment you sign up.You need to add a credit card at signup, but you can cancel anytime.help.ringly.io/en/articles/10187363-pri… ↗

API access

NoThe API here points outward, not inward: a custom skill lets the agent call your endpoint mid-call, but the vendor documents no public API for a buyer to drive Ringly from their own stack.This connects Seth to your own system or a third-party service so he can look something up or send information mid-call, like checking a delivery…help.ringly.io/en/articles/15899226-how… ↗

Bring your own key

PartlyYou can bring your own telephony by importing a Twilio number at no Ringly markup, which is also the only route to non-US numbers. There is no bring-your-own model key, inference endpoint or cloud.Nothing from us! You only pay the costs from Twilio, but we don't charge anything.help.ringly.io/en/articles/10517206-imp… ↗

Not established: MCP server

Buying it for a team

A company can buy it

YesThe contract is written for a company as well as an individual, billing sits on a workspace that an admin controls, and teammates join that workspace by invitation.form a binding agreement between Ringly.io VOF (“Ringly,” “we,” “us”) and the individual or entity (“Customer,” “you”) that signs up for, accesses,…ringly.io/terms-of-service ↗

Seat model

NoPrice tracks call volume, not headcount: the two published plans are flat monthly fees with minute allowances, and no per-seat charge, seat minimum or user ceiling appears in the plans or the add-on list.Ringly.io has simple pricing that grows with you and is based on the call volume you need. Starts at 349,- /mohelp.ringly.io/en/articles/10187363-pri… ↗

Pooled budget

YesThe minute allowance belongs to the workspace subscription rather than to any user, so every invited collaborator draws on the same monthly pool and the same overage bill.Includes 2,500 mins/mo (~1,250 calls), then $0.19/min overagesringly.io/pricing ↗

Admin controls

YesAn admin can switch individual skills off, cap the order value the agent may cancel and refund, restrict escalation to business hours, and block callers outright, all from the dashboard.Safety cap. Inside this mode you can set a limit: orders over the amount become a cancellation request for your team instead of being cancelled…help.ringly.io/en/articles/15899995-can… ↗

Single sign-on

PartlySign-in with Google is supported and documented, but no SAML or OIDC enterprise single sign-on appears anywhere, including in the Enterprise tier's published inclusions.If you signed up with Google and want to change password so you can share it with your teammateshelp.ringly.io/en/articles/11036092-i-s… ↗

Not established: Audit log

What happens to your code

Opt out of training

NoThe terms take a licence over de-identified usage data for model improvement as a condition of use, and the privacy policy offers no switch: its stated opt-out is to stop using the product.You grant Ringly a non-exclusive, royalty-free licence to display your name, logo, and aggregated de-identified usage data for marketing and AI-model…ringly.io/terms-of-service ↗

Data residency

PartlyThe jurisdiction is clear: a Rotterdam company, Dutch law, Dutch arbitration. No hosting region, subprocessor list or residency choice for recordings and transcripts is published anywhere.binding arbitration before a single arbitrator under the Dutch Arbitration Institute, in the Netherlands. Dutch law governsringly.io/terms-of-service ↗

Getting out

PartlyTranscripts can be copied one call at a time and calls deleted individually, but no bulk export is documented, unused minutes are never credited, and content retention after you leave is at the vendor's discretion.We may retain or delete your numbers, recordings, and other Customer Content at our discretion unless required by law to keep them.ringly.io/terms-of-service ↗

Certifications

NoNo certification is claimed anywhere: the privacy policy is ten short clauses whose entire security statement is one general sentence, with no SOC 2, ISO 27001, DPA or GDPR documentation and a stated five-year retention.We employ robust databases and security measures to ensure your data is safe and secure.ringly.io/privacy-policy ↗