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The Agents Index

Ringly

AI phone agent that answers Shopify brands' inbound customer calls and escalates what it cannot resolve.

Ringly is a hosted AI phone agent, named Seth, that answers inbound customer calls for Shopify brands using the store's catalog, orders and published policies. It looks up orders, files returns and hands the rest to human staff by transfer or helpdesk ticket.

What we checked

Pages last read
Facts checked
25 factsFrom 13 sources
AI answers
Named in 0 of 150Our October check

Ringly in our research

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AI Agent Pricing Index, October 2026

Price in Voice agents

$349a month

Pricier than 9 of the other 11 agents with a monthly price.

Price checked 9 September 2026.

What we checked on Ringly

YesPartlyNo

What it doesPartly

Done-for-you service

You run the software yourself, but Ringly's team does the build-out on the higher tiers: hands-on setup on Pro, and on Enterprise a multi-week implementation plus ongoing optimisation. Grow buyers get no onboarding at all in the plan table.

We set up Ringly.io for you in a couple of weeks.

ringly.io/faqChecked

How much it does unattendedYes

Runs autonomously

The agent takes the whole call end to end without a human listening in, and the vendor's own analytics measure the share it closed alone; unresolved cases escalate rather than stall.

Seth is an AI phone support rep that resolves support calls from people calling your Shopify brand. It does not need any prompting.

help.ringly.io/en/articles/11784673-set…Checked

How much it does unattendedNo

Multi-agent

One agent handles a call from greeting to hang-up; every documented handoff goes to a person or to an HTTP endpoint, and no agent-to-agent orchestration appears anywhere in the help centre.

Sometimes callers request to speak to a human, or Seth recognizes that an issue is too hard, and in that case Seth can transfer the phone call or…

help.ringly.io/en/articles/11784673-set…Checked

How much it does unattendedPartly

Agent permissions

It acts alone inside the skills you switch on, but the riskiest action ships locked down: order cancellation defaults to logging a request, and even in full mode you can cap the order value it may refund.

You choose how far Seth goes: cancel and refund the order right on the call, or just take down the request and pass it to your team.

help.ringly.io/en/articles/15899995-can…Checked

Which models it runs onNo

Claude

The only model the vendor ever names behind the agent is GPT, and no plan, settings page or help article offers Anthropic's Claude or any way to select a different provider.

Ps. we also switched to GPT-5 for this update.

help.ringly.io/en/articles/10150368-cha…Checked

Which models it runs onYes

GPT

The vendor states in its own changelog that the rebuilt agent runs on OpenAI's GPT line; buyers inherit that choice rather than making it, since no model setting is exposed.

On the page: Help centre changelog, 'Seth V2' entry dated Dec 9, 2025

help.ringly.io/en/articles/10150368-cha…Checked

Which models it runs onNo

Open models

Inference is the vendor's own hosted stack on a commercial model; nothing in the plans, the settings walkthrough or the docs lets you point the agent at open-weight models.

On the page: Help centre changelog, 'Seth V2' entry dated Dec 9, 2025

help.ringly.io/en/articles/10150368-cha…Checked

Which models it runs onNo

Model choice

The vendor picks the model and switches it when it likes, announcing the change in the changelog; what a buyer configures is voice, language, rules, knowledge and skills, never the model.

On the page: Help centre changelog, 'Seth V2' entry dated Dec 9, 2025

help.ringly.io/en/articles/10150368-cha…Checked

Where you use itYes

In a browser

Everything a buyer touches is a hosted web dashboard: call history with transcripts and recordings, analytics, training and deployment settings, all at app.ringly.io.

The Call history page gives you an overview of all conversations handled by Seth AI support agent.

help.ringly.io/en/articles/13056156-how…Checked

Whose machine it runs onNo

Self-hosted

The vendor provisions the telephony and the infrastructure itself and bills for it from the moment you sign up; no self-hosted or bring-your-own-cloud deployment is offered on any tier.

Our platform activates instantly, allocating infrastructure, phone numbers, and capacity that incur non-reversible costs.

ringly.io/refund-policyChecked

Whose machine it runs onNo

Open source

Ringly is sold as a proprietary cloud subscription; the site, help centre and terms publish no repository, licence or source distribution of any component.

Ringly provides a cloud platform for building and operating AI-driven voice agents, including number provisioning, real-time phone call handling, SMS…

ringly.io/terms-of-serviceChecked

What it costs to runYes

How it meters

Charged per phone conversation, not per seat or per minute: $1.99 a conversation on a $99 monthly minimum that covers the first 50, with a flat rate however long the call runs and no charge for spam, hang-ups, wrong numbers, human-only callers or test calls.

Do I pay per minute? No. A two-minute call and a nine-minute call cost the same. Seth taking his time to get it right doesn't cost you more.

ringly.io/pricingChecked

What it costs to runYes

Price per 1,000 requests

$1,980 per 1,000 requests in Pay per call, its $99 plan fee over 50 requests, its cheapest mode.

$99 a month minimum, which covers your first 50.

ringly.io/pricingChecked

What it costs to runPartly

Free tier

Sign-up is self-serve without a sales call, but the only plan bills from the first month at a $99 minimum; the free parts are unbilled call types and test calls, backed by a 30-day money-back guarantee rather than a standing free plan.

Seth costs $99 a month. That includes 50 phone conversations. Every phone conversation after that is $1.99.

help.ringly.io/en/articles/10187363-pri…Checked

What it costs to runNo

API access

The API here points outward, not inward: a custom skill lets the agent call your endpoint mid-call, but the vendor documents no public API for a buyer to drive Ringly from their own stack.

This connects Seth to your own system or a third-party service so he can look something up or send information mid-call, like checking a delivery…

help.ringly.io/en/articles/15899226-how…Checked

What it costs to runPartly

Bring your own key

You can bring your own telephony by importing a Twilio number at no Ringly markup, which is also the only route to non-US numbers. There is no bring-your-own model key, inference endpoint or cloud.

Nothing from us! You only pay the costs from Twilio, but we don't charge anything.

help.ringly.io/en/articles/10517206-imp…Checked

Buying it for a teamYes

A company can buy it

The contract is written for a company as well as an individual, billing sits on a workspace that an admin controls, and teammates join that workspace by invitation.

form a binding agreement between Ringly.io VOF (“Ringly,” “we,” “us”) and the individual or entity (“Customer,” “you”) that signs up for, accesses,…

ringly.io/terms-of-serviceChecked

Buying it for a teamNo

Seat model

Price tracks call volume, not headcount: the two published plans are flat monthly fees with minute allowances, and no per-seat charge, seat minimum or user ceiling appears in the plans or the add-on list.

Ringly.io has simple pricing that grows with you and is based on the call volume you need. Starts at 349,- /mo

help.ringly.io/en/articles/10187363-pri…Checked

Buying it for a teamYes

Pooled budget

Billing is one account-level balance rather than per-seat: the $99 fee covers the account's first 50 conversations each month, overage is pooled onto the next bill, and an admin can set one monthly spend ceiling that pauses the agent for everyone.

Your first 50 phone conversations each month. You pay it when you switch Seth on, then on the same day each month. Conversations above 50 are $1.99…

ringly.io/pricingChecked

Buying it for a teamYes

Admin controls

An admin can switch individual skills off, cap the order value the agent may cancel and refund, restrict escalation to business hours, and block callers outright, all from the dashboard.

Safety cap. Inside this mode you can set a limit: orders over the amount become a cancellation request for your team instead of being cancelled…

help.ringly.io/en/articles/15899995-can…Checked

Buying it for a teamPartly

Single sign-on

Sign-in with Google is supported and documented, but no SAML or OIDC enterprise single sign-on appears anywhere, including in the Enterprise tier's published inclusions.

If you signed up with Google and want to change password so you can share it with your teammates

help.ringly.io/en/articles/11036092-i-s…Checked

What happens to your codeNo

Opt out of training

The terms take a licence over de-identified usage data for model improvement as a condition of use, and the privacy policy offers no switch: its stated opt-out is to stop using the product.

You grant Ringly a non-exclusive, royalty-free licence to display your name, logo, and aggregated de-identified usage data for marketing and AI-model…

ringly.io/terms-of-serviceChecked

What happens to your codePartly

Data residency

The jurisdiction is clear: a Rotterdam company, Dutch law, Dutch arbitration. No hosting region, subprocessor list or residency choice for recordings and transcripts is published anywhere.

binding arbitration before a single arbitrator under the Dutch Arbitration Institute, in the Netherlands. Dutch law governs

ringly.io/terms-of-serviceChecked

What happens to your codePartly

Getting out

Transcripts can be copied one call at a time and calls deleted individually, but no bulk export is documented, unused minutes are never credited, and content retention after you leave is at the vendor's discretion.

We may retain or delete your numbers, recordings, and other Customer Content at our discretion unless required by law to keep them.

ringly.io/terms-of-serviceChecked

What happens to your codeNo

Certifications

No certification is claimed anywhere: the privacy policy is ten short clauses whose entire security statement is one general sentence, with no SOC 2, ISO 27001, DPA or GDPR documentation and a stated five-year retention.

We employ robust databases and security measures to ensure your data is safe and secure.

ringly.io/privacy-policyChecked

Ringly price and terms

Terms

Free to start
PartlyPartly
The terms in full

No standing $0 plan and no time-limited trial: the single Pay per call plan starts at a $99 a month minimum covering the first 50 conversations. What is free is unbilled call types rather than a free way in - 'Spam and hang-ups are free', 'Callers who only want a human are free', 'Your own test calls are free' - plus a 30-day money-back guarantee and a resolution guarantee that returns the month's bill as credit if Seth resolves under 65%.

What needs a higher plan

Pro and Enterprise
Done-for-you service

For AI agents

API
No
Ringly's pricing page

Pricing page, captured

ringly.io/pricing, checked

Ringly alternatives

All 9 alternatives

Questions about Ringly

How much does Ringly cost?
Ringly costs $99 a month. From ringly.io/pricing, checked 1 November 2026.
Does Ringly have an API or an MCP server?
It has no API.
Is Ringly open source, and can you host it yourself?
It is not open source. You cannot host it yourself.
What have we checked on Ringly?
25 facts, under these headings: What it does, how much it does unattended, which models it runs on, where you use it, whose machine it runs on, what it costs to run, buying it for a team, what happens to your code.
How do we check Ringly?
We hold 25 facts on Ringly, quoted from 13 pages. Facts and price last checked 1 November 2026. Last change found 24 October 2026.

How we check every listing

Is this yours?

AI assistants like ChatGPT and Claude opened The Agents Index pages 2,746 times in September. Claiming is free. You get this page's reader numbers and the verified owner mark. You confirm it with an email at ringly.io.

Report an error if a fact is wrong.