Spiich

What it does

Done-for-you service

NoYou license software and run it yourself: signup is self-serve in four steps, and the vendor's people only appear for Salesforce field mapping during onboarding or to build a custom integration on request.Signup is self-serve and takes four numbered steps.spiich.ai/help/getting-started/create-y… ↗

How much it does unattended

Runs autonomously

YesBackground agents fire on schedules, CRM events or webhooks and complete the job unattended; in chat it also runs multi-step work end to end without approving each step.You describe the job once in plain language, decide when it should fire and what it is allowed to touch, and it runs by itself from then on.spiich.ai/help/background-agents/backgr… ↗

Multi-agent

PartlyThe assistant can fan research out to parallel sub-agents, but those helpers are read-only and stateless, so several agents do not jointly write or coordinate a task.For broad research it can hand work to sub-agents that run in parallel and stream their progress into the chat. Those sub-agents are deliberately…spiich.ai/help/chat-and-voice/what-spii… ↗

Agent permissions

PartlyWide latitude with named stop conditions: it will not overwrite a populated CRM field it was not told about, act across a batch, or destroy a file without asking first.Overwriting a CRM field that already has a value. If you tell it explicitly to change a field, it changes it. If it would have to overwrite something…spiich.ai/help/chat-and-voice/what-spii… ↗

Which models it runs on

Model choice

NoThe only choice a user makes is how hard the assistant thinks (Fast, Balanced or Expert), with no model picker and no provider named in the product documentation.The tier chip in the composer sets how much reasoning a message gets. Your choice is remembered for the next message.spiich.ai/help/chat-and-voice/chat-basi… ↗

Not established: Claude, GPT, Open models

Where you use it

In a browser

YesThe hosted web app at app.spiich.ai is the full product, joined by a Chrome side panel, a macOS/Windows recorder and iOS and Android apps.Spiich runs in four places: the web app, a Chrome side panel, a desktop recorder and a mobile app.spiich.ai/help/apps/which-app-to-use ↗

Whose machine it runs on

Self-hosted

NoHosted only, on the vendor's managed EU cloud; even its MCP client refuses servers on private or internal networks, so nothing runs on your own infrastructure.Spiich is hosted entirely within the EU on managed, enterprise-grade cloud infrastructure.spiich.ai/trust ↗

Open source

NoProprietary: the terms reserve every intellectual property right to the vendor and forbid reverse engineering, with open-source code appearing only as third-party dependencies.Spiich retains all rights to the Services including, without limitation, all intellectual property rights and know-how related to the Servicesspiich.ai/terms ↗

What it costs to run

How it meters

YesTwo meters at once: a per-user seat price plus a workspace credit balance drawn down per enrichment, briefing, agent run and generated table cell.Spiich meters the work its agents do in credits. Every workspace has one credit balance, and each thing the assistant does on your behalf draws from…spiich.ai/help/workspace/credits-and-us… ↗

Free tier

PartlyA free trial starts at signup and needs a work email and a connected CRM, but no standing free plan exists and pages redirect to billing once it lapses.There is no separate plan step for Google sign-ups; your trial starts automatically once the company name is saved.spiich.ai/help/getting-started/create-y… ↗

API access

PartlyYou can drive an agent from your own stack through a generated webhook endpoint with HMAC-SHA256 signing, but no general public API is documented and the terms forbid programmatic extraction of output.A Webhook agent starts when an outside service posts JSON to a private URL Spiich generates for it.spiich.ai/help/background-agents/agent-… ↗

MCP server

NoMCP runs one way only: Spiich consumes tools from customer-hosted servers, and publishes no MCP server of its own for another agent to query.Spiich supports the Model Context Protocol (MCP) as a client: point Spiich at a customer-hosted MCP server and its agents can use those tools and…spiich.ai/ai-instructions ↗

Bring your own key

PartlyYou may bring your own enrichment provider key (Lusha, Wiza, Apollo, FullEnrich or Lemlist), but not your own model keys, inference endpoint or cloud.While a key is connected, enrichments run on that provider's credits instead.spiich.ai/help/workspace/credits-and-us… ↗

Buying it for a team

A company can buy it

YesSold to a company: one workspace with an admin who invites the team, self-serve checkout at signup, and invoice or custom-contract arrangements handled by the vendor.Some companies are set up on an invoice arrangement by the Spiich team instead of self-serve checkout.spiich.ai/help/getting-started/create-y… ↗

Seat model

YesOne non-transferable licence per end user, priced per user per month, with Recorder and Task View granted as extra per-person seats an admin adds to the subscription.Each end user must have an individual license. The Subscriber shall assign each of its end users with an individual and specific license, which may…spiich.ai/terms ↗

Pooled budget

YesOne credit balance for the whole workspace, divided by optional team budgets and personal caps, with the stricter of the two winning on every action.Credits belong to the workspace, not to a person. Team budgets and personal caps are how you divide them up.spiich.ai/help/workspace/credits-and-us… ↗

Admin controls

YesPer-agent switches gate email, Slack, enrichment and table writes, Proposal mode stages every CRM change for review, and admins choose which CRM objects the agent may touch.Everything that leaves Spiich or spends money is off until you turn it on, per agent, in the form.spiich.ai/help/background-agents/agent-… ↗

Audit log

PartlyAgent runs, credit charges and each chat step are logged and readable in-app, but no admin-action audit log or log export is documented; CRM changes rely on the CRM's own trail.Agent activity logged and monitored for anomaliesspiich.ai/trust ↗

Single sign-on

NoEmail and password plus OAuth for connected tools is all that exists today; SAML and OIDC are described as in progress, and two-factor is the only extra control.Not yet. We support email and password plus OAuth for connected integrations. SSO via SAML and OIDC is in progress and not currently available.spiich.ai/trust ↗

What happens to your code

Opt out of training

YesNothing to opt out of: the contract and the trust page both state customer content is never used to train models, with zero-retention terms at every provider.Spiich will not use Subscriber's content to train AI models unless separately agreed.spiich.ai/terms ↗

Data residency

YesEU only for production data, application, database, inference and backups, with the single stated exception of unattributed web-search queries sent to US providers.All customer production data is stored and processed within the EU. The only exception is agent web search, which sends tenant-unattributed queries…spiich.ai/trust ↗

Getting out

PartlyExport exists but is not self-serve: data is available for 30 days after termination through support or the DPA, and Tables has no export button at all.Customer data is available for export for 30 days after termination. After that window it is deleted, except for copies in routine backupsspiich.ai/trust ↗

Certifications

YesISO/IEC 27001:2022 certified with a named certificate and scope, plus CASA Tier 2 and a GDPR data processing agreement; SOC 2 is only a roadmap item.Spiich is ISO 27001 certified. Our certification is to ISO/IEC 27001:2022 under certificate 110826-1, issued in August 2026 by an accredited…spiich.ai/trust ↗