Not for Small teams wanting transparent self-serve pricing, a free trial, or a tool they can evaluate without a sales cycle.
Changed since our last check
- Multi-agent: now Partly. It was Yes when we checked on .
- Agent permissions: now Partly. It was Yes when we checked on .
- API access: now Yes. It was Partly when we checked on .
- Seat model: now Partly. It was Yes when we checked on .
- Getting out: now Partly. It was Yes when we checked on .
The facts, with their sources
What it does
- Done-for-you service
- NoYou buy and run the platform yourself with your own CRM and mailboxes connected; 11x staffs a customer success team per account but does not present itself as an agency building bespoke systems for you.
SOC 2 Type II certified, CASA Tier III compliant, and regularly penetration tested. Trusted by Fortune 1000 companies with a dedicated customer…
11x.ai/solutions/enterprise
How much it does unattended
- Runs autonomously
- YesThe vendor states its digital workers execute complex tasks without supervision, and describes Alice prospecting, handling replies and booking meetings around the clock with no human step named.
Autonomous Intelligence Independent, proactive, and able to execute complex tasks without supervision to drive results autonomously.
11x.ai - Multi-agent
- PartlyTwo named workers, Alice on outbound and Julian on inbound, run on one platform and one API, but the vendor never describes several agents coordinating on a single task.Was Yes before our last check.
One API across Alice and Julian. Trigger outbound, inbound, and meeting booking from any system in your stack.
11x.ai/platform/integrations/api - Agent permissions
- PartlyWhat the worker may read and write in your CRM is configurable, but the vendor publishes no account-level approval step or human-in-the-loop gate before an email or call goes out.Was Yes before our last check.
Granular read and write permissions let you control exactly what 11x can access and what it writes back.
11x.ai/platform/integrations/crm-integr…
Where you use it
- In a browser
- YesIt is a hosted platform: the contract refers to an account dashboard for admins, and the site repeatedly describes logging into the platform to configure workers.
Additional Credits may be purchased via Order Form, and once processed, the new Credits balance will be available on the Admin User’s account…
11x.ai/legal/terms
Whose machine it runs on
- Self-hosted
- NoThe vendor states customer data sits in its own AWS estate and offers no bring-your-own-infrastructure or on-premise option anywhere on the site.
All data resides in AWS' high-security facilities, featuring continuous on-site security, surveillance systems, and comprehensive monitoring.
11x.ai/security
What it costs to run
- How it meters
- YesCommercially it is prepaid credits bought on an order form and tied to user accounts, and the vendor separately describes its model as pricing per lead rather than per email sent.
“Credits” means the pre-paid credits purchased by Customer using the Order Form, that are linked to Authorized Users’ accounts, for access to the…
11x.ai/legal/terms - Free tier
- NoEvery call to action is a booked demo or a sales conversation; there is no self-serve sign-up, no trial and no standing free plan published, and /pricing returns 404.
Book a 20-minute demo and we'll set him up on your own scenarios.
11x.ai - API access
- YesA documented public API spans both workers, with webhooks and bi-directional data flow so another system can trigger outbound, inbound and meeting booking.Was Partly before our last check.
One API across Alice and Julian. Trigger outbound, inbound, and meeting booking from any system in your stack. Push data in, pull results out,…
11x.ai/platform/integrations/api - MCP server
- PartlyNo MCP server is documented; agent-to-agent access exists via IBM's Agent Connect programme for the lead/account research agent.
We wanted to support that vision by bringing 11x's advanced lead and account research agent into the watsonx Orchestrate platform, where it can…
11x.ai/blog/11x-ibm-agent-connect
Buying it for a team
- A company can buy it
- YesPurchase is by company contract: an Order Form signed by a Customer, with employees, consultants and contractors provisioned as Authorized Users under an Admin User.
“Authorized Users” means Customer's employees, consultants, and contractors authorized to access and use the Service.
11x.ai/legal/terms - Seat model
- PartlyAccess is provisioned per Authorized User with credits linked to their accounts, but no seat price, seat minimum or seat ceiling is published anywhere on the site.Was Yes before our last check.11x.ai/legal/terms
- Pooled budget
- YesCredits are a single customer-level balance rather than a per-user allowance: when the organisation's balance reaches zero the service stops for everyone on it.
11x provides notification to Authorized Users when their Credits balance is running low and does not allow further use of the Service when Customer’s…
11x.ai/legal/terms - Admin controls
- YesA designated Admin User provisions users and holds organisation-level configuration, and CRM access is constrained by granular read and write permissions the customer sets.
“Admin User” means a Customer employee or contractor designated with administrative privileges to manage Customer’s account at the organization…
11x.ai/legal/terms - Single sign-on
- PartlySSO is listed in the Enterprise tier's security bullet; the protocol (SAML or OIDC) is not stated.11x.ai/products/alice/pricing
What happens to your code
- Opt out of training
- YesNo opt-out is needed: the contract bars 11x outright from training any AI or ML model on customer data, and the privacy policy repeats this for Google Workspace data.
Notwithstanding anything to the contrary in this Agreement, 11x shall not use any Customer Data to train any artificial intelligence or machine…
11x.ai/legal/terms - Data residency
- PartlyData is transferred to and processed in the United States with a DPA offered to EU controllers, but no choice of region or EU-resident hosting option is published.
If you are located outside the United States, the information that we collect from you may be transferred to and stored and processed at, a…
11x.ai/legal/privacy-policy - Getting out
- PartlyOn termination the customer is given access to all stored information for export, but prepaid credits are explicitly non-refundable, so unused balance is money you do not get back.Was Yes before our last check.
If a customer terminates its use of the Service, then we will provide a customer with access to all information stored for the customer by the…
11x.ai/legal/privacy-policy - Certifications
- YesThe vendor publishes SOC 2 Type II and CASA Tier 3 certifications with a trust portal, plus GDPR alignment with DPAs for EU customers and CCPA compliance.
Our SOC2 Type II certification validates our adherence to critical criteria including System Security, Availability, Processing Integrity,…
11x.ai/security
Plans and pricing
Price and terms
- Free plan or trial
- NoNo
What needs a higher plan
- Enterprise
- Single sign-on
For AI agents
- MCP server
- Partly
- API
- Yes
From 11x.ai/products/alice/pricing, checked .
The Agents Index digest
Price changes and new agents like 11x, at most once a week.
Last issue: Devin vs Claude Code: Which Should You Pick? · 13 October 2026
Screenshots
Pricing page, 11x.ai, captured
Filed under
Sources and updates
Last changed
Sources on 11x.ai13
Coverage elsewhere7
The Agents Index in AI answers0 of 1
- PerplexityDoes not cite The Agents IndexAsked
11x alternatives
on Other sources: g2.com, apollo.io, databar.ai, enginy.ai, artisan.co, softwaresuggest.com
Updates4
- Capabilities · Free tier · Price · Terms
- Capabilities · Free tier · Price · Terms
- Capabilities · Free tier · Price · Terms
- Alternatives · Summary
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