11x

What it does

Done-for-you service

NoSoftware subscription: onboarding and support are bundled, no implementation or configuration engagement is sold.No. Onboarding is included in every tier with no implementation fee, configuration charge, or per-integration cost.11x.ai/products/alice/pricing ↗

How much it does unattended

Runs autonomously

YesVendor claims the digital workers execute complex tasks without supervision; Alice books meetings on autopilot.Independent, proactive, and able to execute complex tasks without supervision to drive results autonomously.11x.ai ↗

Multi-agent

YesTwo digital workers split the pipeline and hand off; Julian's Enterprise tier lists routing into Alice.Alice handles outbound prospecting, personalized multi-channel outreach, and meeting booking, while Julian qualifies inbound leads in real time…11x.ai/products/alice/pricing ↗

Agent permissions

YesMessages can be gated behind approval workflows, or the worker can run unattended on autopilot.Every message can be reviewed, edited, or overridden before it goes out. Set approval workflows to keep full control over what prospects see. Or run…11x.ai/platform/research-messaging/ai-p… ↗

Where you use it

In a browser

YesHosted platform you log into, with CRM/API triggers able to drive it without logging in.Any event in your stack can kick off an 11x motion. A CRM field change, a product signal, a form submission. Configure what happens next without…11x.ai/platform/integrations/api ↗

Whose machine it runs on

Self-hosted

NoSingle-tenant hosting on your own infrastructure is not offered; all customer data sits in the vendor's AWS estate.All data resides in AWS' high-security facilities, featuring continuous on-site security, surveillance systems, and comprehensive monitoring.11x.ai/security ↗

Not established: Open source

What it costs to run

How it meters

YesPriced per plan on volume (prospects per month for Alice, calls/chats per month plus concurrency for Julian), with a seat cap per tier.Julian starts at $5,333 per month for voice on the Growth plan and $2,417 for chat on the Growth Plan. Pro and Enterprise plans are custom-quoted…11x.ai/products/julian/pricing ↗

Free tier

NoNo free or self-serve tier: the entry plan is an annual paid contract and every plan CTA routes to sales.11x starts at $36,000 per year on the Growth plan. Pro and Enterprise pricing is custom, based on contact volume, end users, and channels.11x.ai/products/alice/pricing ↗

API access

PartlyAPI access is stated as included on Julian's entry Growth plan; on Alice it appears as 'Custom Integrations + API' in the Enterprise bullet list.API Access Included11x.ai/products/julian/pricing ↗

MCP server

PartlyNo MCP server is documented; agent-to-agent access exists via IBM's Agent Connect programme for the lead/account research agent.We wanted to support that vision by bringing 11x's advanced lead and account research agent into the watsonx Orchestrate platform, where it can…11x.ai/blog/11x-ibm-agent-connect ↗

Not established: Bring your own key

Buying it for a team

A company can buy it

YesSold to organisations on annual contracts, with two- and three-year commitments and custom DPA/SLA at Enterprise.Annual is the default, though Pro and Enterprise plans support two- and three-year commitments with discount tiers.11x.ai/products/alice/pricing ↗

Seat model

YesSeats are capped per tier: 5 end users on Growth, 10 on Pro, unlimited on Enterprise.Up to 5 End Users11x.ai/products/alice/pricing ↗

Pooled budget

YesVolume allowances are stated per plan per month, not per seat, alongside the tier's end-user cap.2,000 New Prospects per Month11x.ai/products/alice/pricing ↗

Admin controls

YesApproval workflows gate outgoing messages, and CRM access is constrained by granular read/write permissions.Granular read and write permissions let you control exactly what 11x can access and what it writes back.11x.ai/platform/integrations/crm-integr… ↗

Single sign-on

PartlySSO is listed in the Enterprise tier's security bullet; the protocol (SAML or OIDC) is not stated.SSO, Custom DPA, Custom SLA11x.ai/products/alice/pricing ↗

Not established: Audit log

What happens to your code

Opt out of training

YesThe terms forbid training on customer data outright, so there is nothing to opt out of.Notwithstanding anything to the contrary in this Agreement, 11x shall not use any Customer Data to train any artificial intelligence or machine…11x.ai/legal/terms ↗

Data residency

PartlyData is processed in the United States with DPAs for EU customers; no choice of region is published.If you are located outside the United States, the information that we collect from you may be transferred to and stored and processed at, a…11x.ai/legal/privacy-policy ↗

Getting out

YesOn termination the customer is given access to all stored data for export; billing is by plan volume, so there are no credits to expire.If a customer terminates its use of the Service, then we will provide a customer with access to all information stored for the customer by the…11x.ai/legal/privacy-policy ↗

Certifications

YesSOC 2 Type II and CASA Tier 3 certified, with GDPR alignment plus DPAs for EU customers and CCPA compliance.Our SOC2 Type II certification validates our adherence to critical criteria including System Security, Availability, Processing Integrity,…11x.ai/security ↗