Glean

Summary

Glean is an enterprise AI platform that indexes a company's applications and lets teams build, orchestrate and govern permission-aware AI agents on that context. It pairs enterprise search across connected work apps with a no-code builder for agents that read and act in those systems.

Best for: Large and mid-market enterprises whose biggest AI-agent blocker is fragmented, permission-sensitive knowledge scattered across 100+ internal tools, and who want employees building department-specific agents on that indexed knowledge without writing code.
Not for: Small teams or budget-conscious buyers who want transparent self-serve pricing (Glean is entirely sales-gated with a six-figure typical deal size), or anyone who wants a single-purpose customer-facing support agent (Sierra, Decagon, Intercom Fin) or a pure workflow-automation canvas (n8n, Dify) rather than a company-wide knowledge-and-agent layer.

Captured 2026-09-08 · theagentsindex.com

Free tier: NoNo free or self-serve tier is published. Both pricing models require a per-user licence plus either an upfront Model Hub Usage commit (Core Suite) or a base FlexCredit pool (Enterprise Flex); the only entry point on the site is 'Get a demo'.

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What it does

Writes code: YesCode Writer proposes code changes and opens draft pull requests in GitHub, callable from Glean, agents or Slack.Code Writer lets you use Glean Assistant and Glean Agents to propose code changes and open draft pull requests in GitHub.docs.glean.com/administration/assistant…
Debugs and fixes: YesVendor names bug fixes as a target task; the Resolve Jira ticket agent turns an issue into a review-ready PR.It helps you complete coding tasks such as bug fixes, refactors, and updates without changing your existing GitHub review and deployment processes.docs.glean.com/administration/assistant…
Writes tests: PartlyTest changes appear in the vendor's own agent example output; no dedicated test-generation feature is documented.Implements recurring billing API and background processing according to the documented design, including schema, endpoints, worker, and testsglean.com/agent-library/spec-to-impleme…
Reviews code: YesThe pull request review agent fetches a PR diff, checks it against style guides and posts comments back to GitHub.The pull request review agent automates the end-to-end PR review process, ensuring code quality, consistency, and up-to-date documentation.glean.com/agent-library/pull-request-re…
Whole-codebase work: PartlyCode Writer is scoped to a small targeted change in one configured repository and branch, not a repository-wide migration.Plans a small, targeted change based on user instructions and context.docs.glean.com/administration/assistant…
Ships it: NoIt stops at a draft pull request; review and merge stay in the customer's source control.Review and merge decisions always stay in GitHub.docs.glean.com/administration/assistant…
Done-for-you service: NoGlean sells licensed software; it manages the infrastructure and application but customers build and run their own agents.Glean is responsible for infrastructure and application management, including upgrades, patching, and monitoring.docs.glean.com/get-started/prepare/abou…

How much it does unattended

Runs autonomously: YesAutonomous agents plan their own approach from plain-language instructions, and time-based triggers run them unattended.Autonomous agents interpret your plain-language instructions to determine the best approach to solve complex enterprise use cases .glean.com/ai-agents/agent-builder
Multi-agent: YesOrchestration activates specialist agents in sequence on one multi-step task and shares context between them.Orchestration connects specialized agents to complete multi-step tasks, activating each one at the right time and sharing context seamlessly along…glean.com/ai-agents/agent-orchestration
Agent permissions: PartlyWrite actions require confirmation and are checked before execution; source-system permissions are re-checked on every request, but read work proceeds unattended.Enforce source-system permissions on every read and write; an agent should not automatically access everything the user can.glean.com/platform/security

Which models it runs on

Claude: YesAnthropic models are offered through Google Vertex AI or Amazon Bedrock, or directly with your own Anthropic key.Anthropic (Claude) models are accessible through Google Vertex AI or Amazon Bedrock. With Customer Key, you can also connect directly to Anthropic…docs.glean.com/administration/llms
GPT: YesOpenAI models are listed in the Model Hub text-model table, via Azure or OpenAI directly.The Model Hub offers a curated set of leading models from providers like OpenAI, Google, Anthropic, and Amazon.docs.glean.com/administration/llms
Open models: YesOpen-weight models are a named tier in the rate card, served through Fireworks or Baseten.Open (via Fireworks or Baseten)docs.glean.com/glean-enterprise-flex-pr…
Model choice: YesAdmins choose which of 40+ models are available and to whom; auto routing can pick per task instead.AI usage controls let admins turn models on or off, control model access by user or department, and set usage limits to manage spend by user, agent,…glean.com/platform/model-hub

Where you use it

In your editor: YesA remote MCP server puts Glean inside Cursor, VS Code, Windsurf, JetBrains AI Assistant and Claude Desktop.Run Glean in MCP-enabled IDEs and apps like Cursor, VS Code, Windsurf, and Claude Desktop.glean.com/platform/api
On the command line: PartlyNo Glean CLI of its own; a plug-in exposes Glean tools inside terminal coding agents such as Claude Code, Codex, Gemini CLI and OpenCode.The Glean plug-in gives Cursor, Claude Code, and Codex users access to Glean Skills and tools.docs.glean.com/administration/platform/…
In your pipeline: PartlyAgents act on pull requests through the GitHub API, writing comments, descriptions and patches, but Glean runs no CI job of its own and respects existing branch protections.Using the GitHub API, the agent adds comments directly to the PR.glean.com/agent-library/pull-request-re…
In a browser: YesBrowser app, sidebar and companion, plus desktop and mobile apps, all included in the seat fee.Browser (App, Companion, Sidebar)docs.glean.com/glean-enterprise-flex-pr…

Whose machine it runs on

Self-hosted: PartlyCustomer Hosted runs Glean inside your own AWS or GCP account, but as a Glean-operated managed service you may not deploy or patch yourself.Customer Hosted is equivalent to a hosted-SaaS model, where Glean still has minimal access to operate it like a SaaS service.docs.glean.com/get-started/prepare/abou…
Open source: NoClosed, vendor-operated system: even in the customer's own cloud, altering or patching Glean services is unsupported.In the Customer Hosted model, Glean doesn't support manually deploying or patching the Glean services, or altering any part of the Glean architecture.docs.glean.com/get-started/prepare/abou…

What it costs to run

How it meters: YesPer-user monthly seat, plus metered consumption on top: pooled FlexCredits under Enterprise Flex, or per-million-token Model Hub Usage under Core Suite.With Enterprise Flex you get the simple budgeting of a per-user license, combined with a pooled allowance of pay-per-use credits when your…docs.glean.com/glean-enterprise-flex-pr…
Free tier: NoLicensed per user per month with an upfront usage commit; every call to action on the site is a demo request, and no self-serve or free tier is published.Licensed on a per-user, per-month basis, Glean Core Suite includes:docs.glean.com/glean-core-suite-pricing
API access: YesSearch, Chat, Agents, Indexing and Tools APIs plus a Web SDK; Search API is in the seat fee, Chat and Agents APIs draw metered usage.Search API (included in seat)docs.glean.com/glean-core-suite-pricing
MCP server: YesA remote Glean MCP server exposes Glean tools and agents to other AI hosts; Glean can also consume external MCP servers.Yes. Teams can automate work with native actions, create custom actions using OpenAPI and MCP, and use Glean in MCP-enabled IDEs and apps.glean.com/platform/api
Bring your own key: YesCustomer Key lets you use your own provider keys, and credits are discounted for doing so; Glean's Universal Model Key is the alternative.You can bring your own keys for providers or use Glean’s Universal Model Key to access pre‑procured models with guardrails.docs.glean.com/administration/llms

Buying it for a team

A company can buy it: YesSold as an organisation-wide licence with per-user seats and site-wide annual add-ons; no individual purchase path exists.Licensed on a per-user, per-month basis, Enterprise Flex Seats are designed to be deployed to every employee in your organizationdocs.glean.com/glean-enterprise-flex-pr…
Seat model: YesPer-user, per-month seats intended for every employee; the published tables state no seat floor or ceiling and no seat price.Licensed on a per-user, per-month basis, Enterprise Flex Seats are designed to be deployed to every employee in your organizationdocs.glean.com/glean-enterprise-flex-pr…
Pooled budget: YesFlexCredits are pooled organisation-wide, with limits then set per department, user or agent.FlexCredits are shared and pooled at the organizational level, and make it simple for users to access advanced features and additional consumption…docs.glean.com/glean-enterprise-flex-pr…
Admin controls: YesAdmins gate model access, agent sharing scope and monthly spend by department, user or agent, and can disable premium models entirely.Start with a company-wide monthly limit, then tailor it by department, user, or agent. Set alert timing and decide what happens when a limit is…glean.com/platform/cost-controls
Audit log: YesAdmin audit logs cover configuration and administrative actions with CSV export; default retention is 30 days and end-user activity sits in separate event logs.Glean's Admin Audit Logs provide comprehensive visibility into administrative actions performed within your Glean instance.docs.glean.com/administration/managemen…
Single sign-on: YesOIDC and SAML, mandatory before setup; Okta, Entra ID, OneLogin and Google are named, with OIDC recommended.Glean SSO utilizes standard authentication protocols such as OpenID Connect (OIDC) and Security Assertion Markup Language (SAML) to establish a…docs.glean.com/administration/identity/…

What happens to your code

Opt out of training: YesZero LLM data retention is in the seat fee, and the Universal Model Key is stated not to train on your data.Get ZDR-compliant access to leading open and frontier models across providers. Your data isn’t used for model training, with consistent security…glean.com/platform/model-hub
Data residency: YesRegional residency on Glean-hosted single tenants; Customer Hosted keeps data inside your own AWS or GCP account, with no GovCloud regions.Full data residency guarantees - data doesn't leave your organizational boundaries.docs.glean.com/get-started/prepare/abou…
Getting out: PartlyAudit logs, usage tables, org charts and agent definitions export to CSV, and Glean can stream logs to storage you own; nothing published says whether unused FlexCredits expire.The Admin console provides on-demand CSV export of audit log data for external analysis, compliance reporting, and long-term record keeping.docs.glean.com/administration/managemen…
Certifications: YesSOC 2 Type 2, ISO 27001:2022, ISO/IEC 42001:2023, HIPAA and GDPR, with reports and certificates available on request; the marketing site adds TX-RAMP Level 2.Glean SOC 2 Type 2 Reporttrust.glean.com

35 sourced claims on this page. Checked 2026-09-02. How we check.

Alternatives

Where we would send a reader instead, in that listing's own words.

Moveworks
Enterprise AI assistant plus a low-code studio for building agents across business systems.
n8n
Workflow automation platform for building and running AI agents on a visual canvas, with code where needed.

Filed under

APIAutonomousClaudeEnterpriseGPTMulti-agentNo-codeOpen models

Sources and updates

The pages we read39

Every fact below comes from the vendor. Nothing here is independently corroborated yet.

Coverage elsewhere4

Updates3

2026-09-02Capabilities · Commercial terms · Free tier
2026-08-31Capabilities · Commercial terms · Free tier
2026-08-23One-liner · Summary