Moveworks

What is Moveworks?

Moveworks is an enterprise AI assistant platform — the one listing in this index built for a company's own employees, not its customers. Staff ask it questions or make requests (reset a password, file an IT ticket, check a PTO balance, get a purchase order approved) from inside Slack, Microsoft Teams, Google Chat or a web portal, and its "Reasoning Engine" orchestrates multiple language models and connected enterprise systems to resolve the request end to end. Founded in 2016 by Bhavin Shah (CEO), Vaibhav Nivargi (CTO), Varun Singh and Jiang Chen, and headquartered in Mountain View, California, Moveworks raised $315M across three rounds — most notably a $200M Series C in June 2021 at a $2.1B valuation — before ServiceNow announced its acquisition of the company for $2.85 billion on March 10, 2025, a deal that closed December 15, 2025. Moveworks now operates as a ServiceNow-owned platform rather than an independent company, a material fact for anyone evaluating it today.

What does Moveworks do?

The platform pairs an AI Assistant — role-based conversational search plus end-to-end task automation across connected systems, without depending on exact keywords — with Agent Studio, a low/pro-code environment for building and deploying custom department-specific agents, and an AI Agent Marketplace of prebuilt, ready-to-deploy agents spanning IT, HR, finance, sales, marketing and engineering. Knowledge Studio converts existing support content into structured documentation the assistant can answer from, and Employee Experience Insights gives admins usage and deployment analytics. Moveworks connects to 100+ enterprise systems — ServiceNow, Workday, Okta, Salesforce, Jira, Zendesk, SAP SuccessFactors, SharePoint and more — reachable from Slack, Microsoft Teams, Google Chat or a web widget, and exposes a documented Conversations API plus a separate Data API for custom integrations. The company is developing native MCP (Model Context Protocol) support — its own blog frames this as a planned capability for routing lower-priority tasks to MCP servers, not something shipped today; Agent Studio and the Plugin Workspace are the current mechanism for connecting tools.

How Moveworks works

1. 1An employee asks a question or makes a request from inside Slack, Microsoft Teams, Google Chat or a web portal.
2. 2The Reasoning Engine orchestrates multiple language models and connected enterprise systems to plan and resolve the request end to end.
3. 3Agent Studio lets admins build and deploy custom department-specific agents, or install ready-made ones from the AI Agent Marketplace.
4. 4Knowledge Studio converts existing support content into structured documentation the assistant draws on, while Employee Experience Insights gives admins usage and deployment analytics.

Who is Moveworks for?

• Large, regulated enterprises in finance, healthcare or government-adjacent sectors that need deep compliance certification, like FedRAMP, SOC 2 Type 2 and the ISO 27000-series, before deploying an employee-facing assistant
• IT, HR and finance teams that want employee requests across 100+ connected systems, such as ServiceNow, Workday, Okta and Salesforce, resolved conversationally instead of via ticket or portal
• Organizations already running or migrating to ServiceNow that want an AI assistant reachable from Slack, Microsoft Teams or Google Chat rather than a standalone portal

Key features

• Reasoning Engine: Orchestrates multiple language models (proprietary and open-source, not individually disclosed) plus built-in tools to understand, plan, execute and adapt across a multi-step employee request.
• AI Assistant: Role-based conversational search plus end-to-end task automation across connected systems, without needing an exact keyword match.
• Agent Studio: A low/pro-code environment for building and deploying custom, department-specific agents beyond the prebuilt marketplace.
• AI Agent Marketplace: A library of prebuilt, production-ready agents across IT, HR, finance, sales, marketing and engineering — installed rather than built from scratch.
• Knowledge Studio: Converts a company's existing support content and FAQs into structured knowledge the assistant can draw on when answering.
• 100+ system integrations: Connects to ServiceNow, Workday, Okta, Salesforce, Jira, Zendesk, SAP SuccessFactors and more, reached via Slack, Microsoft Teams, Google Chat or a web widget.

What are Moveworks's use cases?

• IT helpdesk deflection: An employee resolves a password reset, software access request or device issue conversationally instead of opening and waiting on a ticket.
• HR and finance self-service: Staff check a PTO balance, ask a benefits question, or get a purchase-order or expense report routed and resolved via chat rather than a portal form.
• Cross-system enterprise search: An employee asks a plain-language question and gets a role-based answer pulled from whichever connected system holds it, instead of searching each system by hand.

What does Moveworks integrate with?

• ServiceNow
• Workday
• Okta
• Salesforce
• Jira, Zendesk & SAP SuccessFactors
• SharePoint
• Slack, Microsoft Teams & Google Chat
• Conversations API + Data API

Why use Moveworks?

• The deepest compliance certification bar in this index — FedRAMP, SOC 2 Type 2, ISO 27001/27017/27018/27701, CSA STAR Level 2, GDPR and CCPA — built for regulated enterprises, not bolted on.
• 100+ prebuilt integrations into the systems large enterprises actually run on (ServiceNow, Workday, Okta, Salesforce), not a handful of consumer-facing connectors.
• Backed by $315M in funding toward a $2.1B valuation, then acquired outright by ServiceNow for $2.85B — one of the largest exits in the enterprise-AI-agent space to date.
• G2 reviewers consistently cite fast IT-support automation and a quick return on investment once a deployment is live.

Pros & cons

Moveworks pricing

• Enterprise (custom)Custom

See current pricing on moveworks.com ↗Compare Moveworks alternatives →

Moveworks review

Moveworks is the one listing in this index built for employees, not customers — its AI Assistant resolves IT, HR and finance requests across 100+ connected enterprise systems (ServiceNow, Workday, Okta, Salesforce) rather than handling support tickets from a company's own customers, which puts it in a different lane from Decagon, Sierra, Intercom Fin, Crescendo and Cresta despite a similar "AI agent that resolves requests end to end" pitch. Its compliance bar is the deepest in this index — FedRAMP, SOC 2 Type 2, a full ISO 27000-series spread, CSA STAR Level 2 — built for exactly the regulated, security-conscious buyers who read that list line by line. The honest catches: there is no public pricing (third-party buyer reports put realistic annual spend from roughly $50K to $270K+, with a 2-month average implementation and a real configuration learning curve), MCP support is still in development rather than shipped, and — the fact that changes the calculus most — Moveworks is no longer an independent company. ServiceNow completed its $2.85 billion acquisition on December 15, 2025, and buyer analyses already expect pricing to shift toward bundled ServiceNow SKUs going forward. Pick Moveworks if you are a large enterprise (especially one already or soon-to-be running ServiceNow) that wants deeply-certified, employee-facing AI across every department; look elsewhere if you need customer-facing support automation, self-serve pricing, or the roadmap certainty of a standalone company.

The one AI assistant in this index built for employees, not customers — deeply certified for regulated enterprises, now folded into ServiceNow after its $2.85B acquisition closed in December 2025.

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