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The Agents Index

Salesforce Agentforce

Salesforce's platform for building, deploying and monitoring AI agents on top of CRM data.

Agentforce is Salesforce's platform for building AI agents that answer questions and take actions inside its CRM, using the Atlas Reasoning Engine to plan each step. It spans customer service, sales, field service and employee support, plus a coding agent, Agentforce Vibes.

Best for
Salesforce service, sales, field-service and employee-support teams that need agents to act on CRM records and have Salesforce admin or developer capacity.
Not for
Teams outside the Salesforce ecosystem, or buyers who need a CRM-neutral builder, a fast small-team setup or a flat, predictable seat price outside Salesforce licensing.

What we checked

Pages last read
Facts checked
36 factsFrom 29 sources
AI answers
Named in 12 of 150Our October check

Salesforce Agentforce in our research

All research

What we checked on Salesforce Agentforce

YesPartlyNo

What it doesYes

Writes code

The Agentforce Vibes coding agent turns a natural-language description into Salesforce code and metadata.

Transform ideas into contextual and structured code using natural language.

salesforce.com/agentforce/developers/vi…Checked

What it doesYes

Debugs and fixes

Vibes runs the test or deployment, reads the failure and iterates toward a fix rather than stopping at the error.

Iterates on failures. When a test fails or a deployment errors, it diagnoses the problem and attempts a fix rather than presenting an error and…

developer.salesforce.com/docs/platform/…Checked

What it doesYes

Writes tests

Apex test classes and LWC Jest tests are generated alongside the code, with a dedicated QA Validator sub-agent for coverage.

Test class generation is time-consuming but well-suited to agent execution. QA Validator in Teams Mode handles assertions, bulk test data, and…

developer.salesforce.com/docs/platform/…Checked

What it doesPartly

Reviews code

Static analysis with auto-fix runs over code in your own workspace and Git diffs can be attached as context, but no diff or pull-request review feature is documented and the docs state the trust layers do not replace code review.

Scan large amounts of code, catch potential bugs, identify runtime efficiency errors, catch security vulnerabilities early in the development…

salesforce.com/agentforce/developers/vi…Checked

What it doesPartly

Whole-codebase work

Parallel sub-agents coordinate multi-file, cross-layer changes in isolated Git worktrees, but the docs warn that context truncates, advise preferring specific files over entire folders, and claim no repository-wide index.

Each sub-agent operates in an isolated context and uses distinct Git worktrees to eliminate workspace conflicts while building out features across…

developer.salesforce.com/docs/platform/…Checked

What it doesYes

Ships it

It deploys metadata to the org itself, and through the Salesforce DX MCP Server's DevOps Center tools it commits and opens pull requests; deploy and delete stay approval-gated by default.

It creates files, modifies code, runs commands, and deploys metadata directly in your local workspace.

developer.salesforce.com/docs/platform/…Checked

What it doesPartly

Done-for-you service

Agentforce is software the customer configures in a low-code builder; Salesforce separately sells Professional Services that performs the hands-on build, reached through an account executive rather than bundled with the product.

while we handle the hands-on build, integration, and data work

salesforce.com/services/professional-se…Checked

How much it does unattendedYes

Runs autonomously

Autonomy is a per-agent setting rather than a fixed trait; agents escalate to a human when an issue exceeds their scope.

Agents can be autonomous (act without human intervention) or can be guided to involve a human in the loop.

salesforce.com/agentforce/guideChecked

How much it does unattendedYes

Multi-agent

A primary agent delegates to secondary specialist agents routed by the Atlas Reasoning Engine, and can delegate to third-party agents over Agent2Agent.

Multi-Agent Orchestration allows you to build a team of specialized AI agents that work collaboratively to solve complex problems.

salesforce.com/agentforce/multi-agent-o…Checked

How much it does unattendedPartly

Agent permissions

Guardrails and filters bound which topics and actions an agent may reach and data access honours existing Salesforce permissions, but an approval-before-every-action mode is documented only for the Agentforce Vibes coding agent.

Agentforce Guardrails combine user-defined safeguards and Salesforce managed protections to foster trust and maintain control over agent behavior.

salesforce.com/agentforce/how-it-worksChecked

Which models it runs onYes

Claude

Anthropic Claude models are named rows in the supported-model table, and the non-default AWS-Hosted Agentforce model option is a Claude model on Amazon Bedrock.

Anthropic and Amazon models are operated on Amazon Bedrock infrastructure entirely within the Salesforce Trust Boundary.

developer.salesforce.com/docs/ai/agentf…Checked

Which models it runs onYes

GPT

OpenAI and Azure OpenAI GPT models fill most of the supported-model table, and the out-of-the-box Salesforce Default option is a GPT-based managed mix.

The Salesforce Default model option for Agentforce is a managed mix of trusted models (currently including GPT-4o) optimized by Salesforce for…

developer.salesforce.com/docs/ai/agentf…Checked

Which models it runs onPartly

Open models

The Salesforce-managed model list names only Anthropic, OpenAI/Azure OpenAI, Google Vertex, Amazon and NVIDIA (beta), with no Llama or Mistral, so open-weight models arrive only through the customer's own BYOLLM connection.

you can connect the Einstein AI Platform to any language model, including custom-built models

developer.salesforce.com/docs/ai/agentf…Checked

Which models it runs onYes

Model choice

The customer selects the model option in Setup and can override it per agent or subagent in Agent Script; leaving the default hands the choice to Salesforce's managed mix.

To change the default model option for Agentforce, go to the Agentforce Agents page in Setup.

developer.salesforce.com/docs/ai/agentf…Checked

Where you use itYes

In your editor

Agentforce Vibes ships as a VS Code extension and is preinstalled in the Salesforce-hosted Agentforce Vibes IDE.

This secure, AI-powered developer tool is available as an easy-to-install VS Code extension.

developer.salesforce.com/docs/platform/…Checked

Where you use itPartly

On the command line

Salesforce CLI drives the whole agent lifecycle from a terminal, but the Vibes coding agent itself is distributed only as a VS Code extension and a hosted IDE. There is no standalone Vibes CLI.

Scaffold, deploy, preview, and test agents from the terminal or a continuous integration (CI) system.

developer.salesforce.com/docs/ai/agentf…Checked

Where you use itPartly

In your pipeline

Agent tests run in a CI system via Salesforce CLI and DevOps Center tools handle pull requests and pipeline promotion, but Salesforce documents no agent that runs on a pull request by itself.

Add the tests to a continuous integration (CI) system to make sure that your agent continues to work correctly in the future.

developer.salesforce.com/docs/ai/agentf…Checked

Where you use itYes

In a browser

Agents are built and administered in the browser inside Salesforce, and can be embedded on the customer's own website via the Agent API and messaging channels.

The Agentforce Builder is located inside Agentforce Studio in the App Launcher. Access is granted by admin permissions.

salesforce.com/agentforce/agent-builderChecked

Whose machine it runs onNo

Self-hosted

Agentforce runs on Salesforce's own public-cloud infrastructure, and even default model inference is operated inside the Salesforce Trust Boundary; no on-premises or customer-VPC deployment is offered.

Hyperforce is the next-generation Salesforce infrastructure architecture, built for the public cloud.

salesforce.com/platform/public-cloud-in…Checked

Whose machine it runs onPartly

Open source

The Agentforce platform is a hosted Salesforce service and is not distributed as source; the Salesforce Skills Library that grounds Agentforce coding agents is published Apache-2.0 on Salesforce's own GitHub org.

Apache License Version 2.0 Copyright (c) 2026 Salesforce, Inc. All rights reserved.

github.com/forcedotcom/sf-skills/blob/m…Checked

What it costs to runYes

How it meters

Consumption is the primary unit: Flex Credits at $500 per 100,000 credits drawn per Action, with an Agentforce action costing 20 credits and a Voice action 30, or a flat $2 per conversation; per-user licences and unmetered add-ons sit alongside as alternative buying models, and the two consumption models cannot be mixed in one org.

Each Action — a specific function that an AI agent executes on the platform, such as updating a record, summarizing a complex case, answering a…

salesforce.com/agentforce/pricingChecked

What it costs to runYes

Price per 1,000 requests

$100 per 1,000 requests in Agentforce action, 20 credits a request at $500 for 100,000 credits, its cheapest mode.

Flex Credits Pay per Action as you scale Agentforce. $ 500 USD/Per 100k Credits

salesforce.com/agentforce/pricingChecked

What it costs to runPartly

Free tier

A $0 Salesforce Foundations tier carries the builder tools and Agentforce Coworker with a "Try for free" button, but the customer-facing agents, Agentforce Voice, Slackbot and Digital Wallet rows sit on the paid consumption models, and every paid card routes through "Contact us" rather than self-serve checkout.

Salesforce Foundations Get started with Agentforce for free, for any use case. $ 0 Agentforce Builder Prompt Builder Agent Script Agentforce Coworker…

salesforce.com/agentforce/pricingChecked

What it costs to runYes

API access

The REST Agent API needs Agentforce enabled with an activated agent, is not supported for the 'Agentforce (Default)' agent type, and its usage draws down credits.

With Agent API, you have access to your goal-oriented, autonomous AI agents from anywhere that can call a REST API.

developer.salesforce.com/docs/ai/agentf…Checked

What it costs to runYes

MCP server

Salesforce hosts MCP servers so external agents can query an org under per-user OAuth, and Agentforce is also an MCP client consuming third-party servers attached in Agent Builder.

any compatible AI client—Claude, ChatGPT, Cursor, or a custom agent—can connect to a Salesforce org and act on behalf of authorized users

developer.salesforce.com/docs/platform/…Checked

What it costs to runPartly

Bring your own key

Own inference via BYOLLM from four providers with your own credentials, but requests still route through Salesforce's Models API; own encryption keys require the Salesforce Shield add-on, and the agent runtime always stays on Salesforce.

With BYOLLM, you can add a foundation model from a supported provider, configure your own instance of the model, and connect to the model using your…

developer.salesforce.com/docs/ai/agentf…Checked

Buying it for a teamYes

A company can buy it

Pricing is written for organisations throughout: per-user licences deployed company wide, per-org Flex Credit entitlements on Max Edition, and contracted rates billed monthly in arrears through an Account Executive rather than self-serve checkout.

Agentforce User License — Deploy Agentforce agents company wide for all your employees.

salesforce.com/agentforce/pricingChecked

Buying it for a teamPartly

Seat model

Per-user licensing is one of several buying models: $5 per user per month for the Agentforce User License, $50 for the Coworker license, $125 and $150 per user per month for the Sales/Service and Industries add-ons, and Max Edition from $550 per user per month. The pricing page names no seat floor or ceiling, and the $5 license is explicitly unusable without Flex Credits on top.

$ 5 USD/User/Month (Requires Flex Credits) Provide Agentforce access to every employee Access to limited Salesforce CRM objects Metered Agentforce…

salesforce.com/agentforce/pricingChecked

Buying it for a teamYes

Pooled budget

One fungible org-level credit balance spans teams and channels, with Agentforce 1 Editions bundling 2.5M credits per org per year, and Digital Wallet tracks it and automates internal chargebacks.

Flex Credits can be applied across teams, channels, and use cases, allowing you to expand your AI strategy without renegotiating pricing or…

salesforce.com/agentforce/pricingChecked

Buying it for a teamYes

Admin controls

Admins author the agent's topics, actions and guardrails; the Trust Layer additionally masks PII/PCI and filters toxic output, and agent data access honours existing permissions and sharing rules.

Agent Builder enables Salesforce admins and developers to use natural language to create jobs to be done, instructions, actions, and guardrails for…

salesforce.com/agentforce/how-it-worksChecked

Buying it for a teamYes

Audit log

Agent actions and outputs are recorded for governance, and Observability adds per-turn session traces; event-level logging with SIEM streaming and Field Audit Trail are the paid Salesforce Shield add-on.

the Audit Trail feature provides the data you need to track AI agent actions and outputs, ensuring AI usage complies with your organization's…

salesforce.com/agentforce/how-it-worksChecked

Buying it for a teamYes

Single sign-on

Both protocols are supported, and the org can act as identity provider, service provider or both; Single Logout is configured separately.

Salesforce supports SSO with SAML and OpenID Connect.

help.salesforce.com/s/articleViewChecked

What happens to your codeYes

Opt out of training

There is nothing to opt out of: the Einstein Trust Layer applies zero retention by default, so prompts and responses are not stored by or used to train the third-party models.

Zero data retention is a strict policy where the prompts and generated responses are never stored or used to train the underlying third-party large…

salesforce.com/artificial-intelligence/…Checked

What happens to your codeYes

Data residency

Region is selectable on Hyperforce, with in-country storage conditional on the service being available in that country; strict EU storage and processing with in-region support is the paid Hyperforce EU OZ.

Select global regions on where your Salesforce applications will run with options for the U.S., U.K., Germany, India, Japan, and more.

salesforce.com/platform/public-cloud-in…Checked

What happens to your codePartly

Getting out

Data is exportable during the term and returnable for 30 days after termination, though insights, reports and scoring may be manual-export-only; unused Flex Credits do not roll over between subscription terms.

During the contract term, customers may export a copy of any Customer Data made available for export through the Covered Services.

salesforce.com/en-us/wp-content/uploads…Checked

What happens to your codeYes

Certifications

The Agentforce-scoped audits section lists SOC 2, ISO 27001/27017/27018, ISO 42001, EU/UK Binding Corporate Rules and Data Privacy Framework; a footnote excludes Agentforce Vibes and Agentforce for Scale, and FedRAMP sits with Government Cloud Plus.

Salesforce has achieved ISO 27001/27017/27018 certification for its ISMS from an independent third party.

salesforce.com/en-us/wp-content/uploads…Checked

Salesforce Agentforce price and terms

Terms

Free plan
YesYes
The terms in full

Salesforce Foundations is listed at $0 and includes Agentforce Builder, Prompt Builder, Agent Script, Agentforce Coworker and Agentforce Vibes; the card's own button reads "Try for free". The pricing page states no usage allowance for it, and Foundations does not carry the customer-facing agents, Agentforce Voice, Digital Wallet or Slackbot rows that the paid consumption models list.

For AI agents

MCP server
Yes
API
Yes

Developer docs

Where these prices come from

salesforce.com/agentforce/pricing, checked

Salesforce Agentforce alternatives

All 9 alternatives

Questions about Salesforce Agentforce

How much does Salesforce Agentforce cost?
Salesforce Agentforce is free to use. From salesforce.com/agentforce/pricing, checked 1 November 2026.
Does Salesforce Agentforce have an API or an MCP server?
It has an API. It has an MCP server.
Is Salesforce Agentforce open source, and can you host it yourself?
Part of it is open source. You cannot host it yourself.
What have we checked on Salesforce Agentforce?
36 facts, under these headings: What it does, how much it does unattended, which models it runs on, where you use it, whose machine it runs on, what it costs to run, buying it for a team, what happens to your code.
How do we check Salesforce Agentforce?
We hold 36 facts on Salesforce Agentforce, quoted from 29 pages. Facts and price last checked 1 November 2026.

How we check every listing

Sources and changes

Last changed

Sources29

Repository30 August 2026

Licence
Apache-2.0
Stars
81
Forks
22
Last push
2 June 2026

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